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A copy of the slides I presented at a conference for people who run business schools on social media. The first half gives definitions while the second half is about communications strategy for brands in online networks.
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What is social media?Antony Mayfield
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I. Definitions and examples
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Defining social media is hard
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What is social media?
www.icrossing.co.uk/ebooks
Definition
Social media is the use of electronic and Internet tools for the purpose of sharing and discussing information and experiences with other human beings.The term most often refers to activities that integrate technology, social interaction, and the construction of words, pictures, videos and audio.
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What is social media?Format types:
•Blogs
•Wikis
•Podcasts
•Forums
•Content communities
•Social networks
•Micro-blogging
Characteristics:
• Participation
• Openness
• Conversation
• Community
• Connectedness
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Engines of social media
hyperlinks
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Blogs• Massively versatile
publishing platform• Link-culture • Comments• Subscriptions
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Wikis• Anyone with permssion
can edit the website.• Great collaboration
tools. • Wikipedia one of the
foremost websites in the world.
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Podcasts• Video and audio • Internally can help
share meeting / training content
• Use same RSS distribution as blogs
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Forums• Most mature of
social media formats in UK
• On every topic imaginable
• Easy to use...
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Content communities• Sharing content is
focus of community• Complex subcultures
emerge
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Social networks• Closed networks • Combine many social
tools • Think of them as
networks rather than a single community
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Micro-blogging• Twitter• Yammer• Ambient intimacy
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Friendfeed
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Virtual worlds• Second Life• Lively • Brands: LEGO • Honourable
mention: World of Warcraft
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Use of blogs
• Dell: blogs defining strategy
• HBS: professors
• London Business School: students
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Dell: not just about blogs
17
“Customers really are in control—and it's okay.”
Lionel Menchaca
“Social media is the most important thing we do today in marketing”
Dell credited its blog with helping it deal with the communications crisis around faulty batteries
• Developed a values-led approach.
• Evolved blogs and community spaces
• Rapidly became part of the company’s business strategy
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OU / Open Learn• Trying out different
SNs• OU Facebook apps• Fan page• Blogs
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Open source content
• MITSloan: Open courseware
• Open University: OpenLearn
• IP: What business are business schools in?
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II Context and developing your strategy
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Don’t be led by the technology
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Find and follow the people
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Context I: revolution
23
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Context 2: a network of experiences
24
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Sophisticated, social behaviours
Image: ForresterImage: Ross Mayfield
25
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Google: reputation management system26
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• Available content limited by space, bandwidth and distribution network
• Power and influence lies with owners of distribution infrastructure.
• Brands buy attention through advertising in channel media or affecting editorial through PR.
Channel media Open networks
• Superabundance of content created by traditional media, brands and individuals.
• Networks become marketplaces where attention is competed for. Search engines and social media are the arbiters of success.
Attention markets(CC) This presentation can be shared under a Creative Commons Attribution licence - see final slide for details 28
Impact horizons
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What has really changed?• Scale
• Speed
• Geography
• Longevity
• Interaction
• Attention is earned not bought
30
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Rules of engagement
1.Understand your networks
2. Be useful to your networks
3. Be live in your networks
31
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Understanding• Ban assumptions
• Cartography & anthropology
• What are the rules of the group
• How is status accorded
• How do they connect, relate, transact with other groups
• Internal and external blurred
• 32
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Being useful• What have I got, that people
might need?
• Can we add to the network?
• Can I make content in a more useful way?
• Shareable, findable, portable, useful things at the point of need...
33
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Being live• Things change too quickly not to
be present
• Listening is being social
• Understanding how to change tack, make the most of opportunities
• Listening to on- and off-site data
• Stories and numbers
34
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Making content useful
35
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Being useful
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What is Social Media? translated into Chinese
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Thank you
Antony [email protected]
39
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