We simplify business processes with communication technologies

Communication is the key to successful and healthy business relationships. As the economyglobalises and business becomes more international, the need for simple and effective communication processes between customers, colleagues and partners becomes more critical. Premiere Global Services Inc. helps over 50,000 companies around the world, including 75% of the FTSE 100, 90% of the Fortune 500 and 26 of the DAX 30 become more competitive by helping these companies improve their business processes through the automation of their communication technologies.

How can Premiere Global Services help your organisation?

We are the world’s leading provider of communication technologies for business process improvement

Premiere Global Services is an international provider of applied communication technologies-based solutions. Premiere Global Services uses automated and on-demand software services to help companies to simplify and accelerate their business communication processes, which leads to greater efficiency and a more unified approach to communication.

Established in 1985, Premiere Global Services started as a NASDAQ-quoted company in the USA. Premiere Global Services joined the NYSE (New York Stock Exchange) in January 2005 and was Sarbanes-Oxley (SOX) certified, an important milestone. Bringing together a diverse array of communication technologies - including voice, SMS, email

and conferencing – on one unified platform, PGiSMCOS (Premiere Global’s Communications Operating System), Premiere Global

Services is now the biggest global provider of SaaS-based(Software as a Service) communication andcollaboration

solutions. PGiCOS is the centrepiece for controlling, administering and activating communication-

centric business processes via one of the biggest, privately held global networks.

PGiCOS processed over 10.7 billion communication units in 2009.

CompanyPremiere Global Services – Your Partner for Business Communication Solutions

02 Company Premiere Global Services

“Our goal is to help companies be successful.”John Stone Executive Vice President Europe

Expert Premiere Global Services consultants focus on identifying, analysing, defining and implementing the right solutions for a whole range of communication challenges in order to optimise clients’ business communication processes. Premiere Global Services has helped thousands of companies identify previously undiscovered value and profit potential by enabling organisations to strengthen their market position, increase their product sales, improve their customer service and enhance internal communications and employee motivation. For example, one of the biggest sources of profit potential in a company is in replacing its manual and paper-based business processes with automated e-based solutions. These are processes that appear again and again in the areas of: lifecycle management, customer relationship management (CRM), HR management, financial management and internal communications.

04 Consulting Premiere Global Services

ConsultingProfessional Consulting with Individual Solutions

With its headquarters in Atlanta (USA) and offices in 24 countries globally, Premiere Global Services is also a specialist and consultant for Business Process Optimisation (BPO).

PGiCOS

03. Marketing05. Service

04. Sales

Cycle of Business Processes

01. Innovation

02. Development06. Billing

07. Collection

05 Consulting Premiere Global Services

Some examples of Premiere Global Services solutions in action:

Wholesale and distributionThe accounting departments of companies with high billing traffic face a major challenge every day. Premiere Global’s eBilling and eInvoicing solution automates billing and bill delivery. A company will therefore not only save up to three quarters of its processing, paper and postage costs, it will also make a valuable contribution to protecting the environment.

Financial managementPayment and trade confirmations, account statements, investor information and accounting-related documents are constantly being sent out by financial and insurance companies. Using PGiCOS, traditional paper deliveries are replaced by digital document solutions. Automating these processes not only saves costs and time, it also improves customer satisfaction.

Investor relationsStricter compliance guidelines demand transparent communication processes, particularly in the investor relations area. Premiere Global Services ensures organisations meet these requirements by providing conferencing solutions which offer the ability to simplify scheduling as well as record and provide meeting content. The secure archiving and easy administration of multimedia communication creates long-term transparency for all groups with vested interests.

AccountingFinancial collection procedures can be inefficient and expensive and most basic paper-based reminder communications are ineffective. With the digitalisation of the reminder via a voice message, Premiere Global Services helps companies to reduce process costs by approximately two thirds and to accelerate the receipt of outstanding payments by, on average, three days.

HR managementThe training and management of employees in remote locations poses a growing challenge for many companies. Premiere Global’s conferencing solutions help HR and training departments to replace business trips for training purposes with cost-efficient and user-friendly online training and at the same time limit the impact on the environment.

“Individual tailoring of processes to the requirements of those involved and their individual objectives makes every project unique. However, in all cases we guarantee optimised business performance.” John Stone Executive Vice President Europe

Without the need to house expensive software or IT infrastructure, a Company can access the PGiCOS and all its associated

technology through the internet 24/7, in order to plan, initiate and analyse its total communication activities

- from planning its next investor relations event to improving its accounts receivable process.

PGiCOS brings together the various modalities of email, fax, text messaging, voice, audio and web conferencing into customer-tailored, communications solutions to streamline a whole host of Companies’ daily business processes. PGiCOS is easy to access and allows global companies with dispersed offices to control activities centrally –

bringing standardisation and cost savings.

Global performanceThe benefits of Premiere Global’s SaaS model are

significant. Clients need carry no costs for setting up IT infrastructure, for maintaining it or keeping it

upgraded and up-to-date – but still benefit from a system built on the very latest technology. Premiere Global Services has 20

redundant, high-performance UNIX (SUN Solaris) data centres distributed around the world at strategically important business locations to guarantee high throughput volumes of emails, faxes, text messages and voice messages. In the conferencing area, Premiere Global Services provides the most tightly-knit network of dial-in nodes worldwide, so as to guarantee optimum availability and local billing for its customers.

08 SaaS Premiere Global Services

SaaS - Software as a ServicePGiCOS

Converting opportunities into successesCommunication is a critical aspect of all businesses today. It is important to know if and when messages are going to arrive, if and how they will be consumed, what content will capture interest, and ideally, what value the recipient will receive from the message. PGiCOS provides a comprehensive reporting structure for this purpose. This defines the type, channel and time of the delivery, as well as confirmation of receipt and click through behaviour. The recipients can also react to notifications via feedback channels. For example, as part of Premiere Global’s Web Conferencing service, live voting can be requested or open commentaries can be specifically edited for a particular person. This control tool is designed to help companies collect information about their communication partners and use this to target specific groups with tailored messages. In the e-mail newsletter area it is possible to send individual product offers to customer groups who have already demonstrated their interest in the past by visiting the associated product links.

Premiere Global Services has an advanced billing system and provides a number of pricing options, such as subscription and license pricing, that are simple to understand and tailored to customers across all levels of usage, offering them a more predictable spend with us. These payment options enable small and medium-sized enterprises to work with tools that were previously only perhaps accessible for larger organisations.

09 SaaS Premiere Global Services

CONSTITUENTS

PGiPortal

Conferencing & Collaboration Sales meetings,investor relations,continuing education

CustomersProspectsEmployeesPartners...Document Solutions

Desktop Fax, Financial statements, insuranceclaims, mobile printing

Notifications & Reminders Travel confirmations,appointment reminders,collections notices

eMarketing Special offers,loyalty programs,upsell campaignsGLOBALLY-DISPERSED

SERVER FARMS

HandheldDevice

StrategicPartnerInterface

CustomInterface Speech

ENTERPRISEUSER

COMMUNICATIONTECHNOLOGIES

SOLUTIONS &APPLICATIONS

Premiere Global ServicesCommunications Operating System (PGiSMCOS)

Premiere Global Servicesprovides reliable solutions

that enable you to be there for those important moments.

For further information please contact us. You’ll be in good company.

13 References Premiere Global Services

The Carphone Warehouse“Not only has Collections Accelerator resulted in a more cost effective, realtime

collections process, but it has also given us the visibility of the customer landscape we need to manage our campaigns and deliver the greatest return for the business.”Simon Rawlings Head of Collections

Cadbury Schweppes“We have found that productivity levels within our team have increased as

we are able to minimise the time spent organising conference calls. Premiere Global Services also gives us the comfort, personal touch and assurance that nothing will go wrong.”Deborah Holmes Investor Relations Executive

Regus UK Ltd“Premiere Global Services have been proactive and innovative in driving their

industry-leading solutions into our client base.Through effective collaboration, Premiere Global Services and Regus have firmly established Audio and Web Conferencing as a key revenue stream and our relationship continues to go from strength to strength.”Melissa Cooper Purchasing Director

Apollo Optik Holding GmbH & Co. KG“By implementing Premiere Globals’s Notifications and Reminders

solution we have been able to increase communication response times considerably, improve customer satisfaction, as well as reduce mailing and telecommunications costs by around 90%. Moreover, further to implementing the service, the number of uncollected spectacles has also decreased.”Erich Ehbauer IT Director

Daimler AG“Through automating the delivery of press related information by email, we have

been able to achieve significant cost savings, as our mailing costs have fallen. By eliminating the need for external agency support and managing our PR distribution lists internally we have been able to reduce our costs by around 50%.”Ronald Englisch Manager Press Services, Corporate Communications

Ingram Micro“As a result of the eBilling solution provided by Premiere Global Services we were

able to reduce our current process costs by over 95% per month and at the same time, increase customer satisfaction.”Armin Bergbauer Chief Information Officer

group

DenmarkPremiere Global Services APSSturlasgade 12G2300 København STel: +45 78 78 78 78www.premiereglobal.dk

FinlandPremiere Global Services OYInnopoli 2Tekniikantie 14, 02150 EspooTel: +358 (0) 92517 4530www.premiereglobal.fi

FrancePremiere Global Services151 Bis, rue Saint-Honoré75001 PARISTel: +33(0) 1 43 16 40 00Tel: +33(0) 1 56 69 81 50www.premiereglobal.fr

Germany - FrankfurtPremiere Global Services60314 Frankfurt am MainTel: +49 (0)69 506 037 600www.premiereglobal.de

Germany - MunichPremiere Global Services GmbH Inselkammerstr. 8 82008 Unterhaching Tel: +49 (0)89 666 77 0www.premiereglobal.de

Ireland Premiere Global Services, Inc.(EMEA Headquarters)Unit EWest Cork Technology Park Clonakilty, County Cork Tel: +353 (0) 233 2000www.premiereglobal.ie

ItalyPremiere Global ServicesVia Marina 620121 Milano Tel: + 39 02 773381www.premiereglobal.it

NorwayPremiere Global Services ASSandakerveien 118PO Box 4663Nydalen, 0403 OsloTel: +47 21 02 03 04www.premiereglobal.no

SpainPremiere Global Services Plaza Manuel Gómez Moreno 2, 5º28020 MadridTel: + 34 (0) 91 7021600www.premiereglobal.es

SwedenPremiere Global Services ABVegagatan 14113 29 StockholmTel: +46 8 54 59 11 70www.premiereglobal.se

SwitzerlandPremiere Global ServicesWagistrasse 218952 Schlieren/ZürichTel: +41 (0)44 755 44 88www.premiereglobal.ch

United Kingdom - LondonPremiere Global Services London Region17 Godliman Street, London, EC4V 5BDTel: +44 (0) 207 890 7000www.premiereglobal.co.uk

United Kingdom - BracknellPremiere Global ServicesSouthern England, Midlands & Wales RegionAbbey House, Grenville PlaceBracknell, Berkshire RG12 1BPTel: +44 (0) 1344 66 73 83www.premiereglobal.co.uk

United Kingdom - GlasgowPremiere Global ServicesNorthern England & Scotland Region126 West Regent Street, Glasgow, G2 2BHTel: +44 (0) 141 222 5950www.premiereglobal.co.uk