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This shows how the Library did during the first sampling week and what we need to do during the next sampling weeks.
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Library Metrics Part 2
John Damond
Business, Science, and Technology Department
Enoch Pratt Free Library
State Library Resource Center
Week 1
Week 1 Branches SLRC Total
Total 18,514 14,870 33,384
Level 1 13,289 8,133 21,422
Level 2 4,556 4,531 9,087
Level 3 556 1,298 1,854
Level 4 110 879 989
Computer 1,997 555 2,552
Job 151 198 349
Student 370 164 534
Year FY08 FY09 FY10
Total 33,150 37,197 33,384
Week 1
Statistics Per Location: Week 1
ORL
SEL
CIRCPNN
HRR
LGH NRTSASBST FIC SSH PTT BRK RLN
CHR
FRS PER
WLBJAILHMPHUMMDXCDXWSH
HML
CNT CLF AFM
BKMMILO
WVR
GVNFAR
0
1000
2000
Location
Num
ber
of Q
uest
ions
IS (5,173)
Week 1
Reference Questions by Level: Branches
71.8%
24.6%
3.0%
0.6%
1
2
3
4
Week 1
Reference Questions by Level: Central/SLRC
54.7%
30.5%
8.7%
5.9%
1
2
3
4
Week 1
Reference Questions by Level: Enoch Pratt Free Library
64.2%
27.2%
5.6%3.0%
1
2
3
4
What’s Next?
• Unanswered Questions
• County Questions
Unanswered Questions
• Why?– Measure effectiveness of our service
• What is an unanswered question?– A request for which no source or referral is
available to fulfill the customer’s need.– (i.e., Customer leaves with nothing.)
County Questions
• Why?– State wants to know.
• How?– Ask.
County Questions
ENOCH PRATT FREE LIBRARYSTATE LIBRARY RESOURCE CENTER
Please check the county where you live, and drop it at a service desk. Thank you!
__ Allegany__ Anne Arundel__ Baltimore City__ Baltimore County__ Calvert__ Caroline__ Carroll__ Cecil__ Charles
__ Dorchester__ Frederick__ Garrett__ Harford__ Howard__ Kent__ Montgomery__ Prince George’s
__ Queen Anne’s__ St. Mary’s__ Somerset__ Talbot__ Washington County__ Wicomico__ Worcester__ Out of State
County Questions
Questions?
What’s next?
http://epflstats.blogspot.com/
Need help?
John DamondBusiness, Science, and Technology Department Enoch Pratt Free LibraryCentral Library/State Library Resource Center400 Cathedral StreetBaltimore, MD [email protected]
