Points to Ponder when looking for an Outsourcing partner

With the changing face of the cosmopolitan corporate culture Outsourcing has become the need of the

hour. Be it Manpower outsourcing or HR Outsourcing the companies are on the lookout for such

agencies that would not only help them with their requirements but also partner in their growth in all

aspects. The companies are nowadays taking numerous steps for cost cutting and targeting cost

effective skilled labor .These companies want to free themselves from the hassle of building up an

infrastructure, investing time and money on hiring labor and then setting up a team to manage them

and their expenses. In such a scenario Outsourcing becomes the most feasible option. There are

companies coming up that outsource the entire gamut of manpower as well as processes. Outsourcing

the services and manpower leaves room to focus on various other crucial matters.

When a company opts for outsourcing services it gives an access to the outsourcing company for all

kinds of internal information and company culture. So there are numerous aspects that need to be kept

in mind while selecting an outsourcing firm. Some of which are as stated below.

Understanding the company culture

Before diving into the pool of potential outsourcing companies the company in need should have a clear

understanding of its internal work structure, its mission and goals, its road map and the company’s

adaptability to adjust to the external workforce handling its manpower services. Self analysis helps the

company analyze the feasibility of its association with the outsourcing company and its potential

growth while working towards a common goal.

Effective and Uninterrupted Communication

For the free flow of manpower transition and uninterrupted operational workflow, it is very important

to have an effective communication strategy. In order to have clarity on the clear picture of the

outsourcing requirements the company in need should give a clear download of its exact requirements

to the outsourcing firm. Effective communication plays a very important role here. Unless effectively

communicated both the parties will have loopholes in the exact requirements and matching delivery

models which would lead to waste of time, money and manpower resources.

Evaluating the potential partner

The company needs to understand and analyze the potential partner on various parameters. A couple of

which are as stated below.

Do they understand the exact needs of the requirement?

Are they capable enough to understand and analyze the next steps?

Will they be able to effectively communicate both internal and external information as and

when required?

What has been their track record on the outsourcing front?

What has been their track record on the support and communication on critical projects with

other clients?

Compliance Oriented company

The outsourcing firm should be 100% compliance oriented. This is the basic and the most important

aspect of any outsourcing firm. Any company outsourcing its projects or manpower requirements hands

over its core and vital strength i.e its manpower and its processes to the outsourcing firm. In this case it

becomes very important to check whether the outsourcing firm itself is compliance oriented or not.

Operational Presence of the Outsourcing firm

Any company having outsourcing requirements generally looks for an outsourcing firm that is capable of

catering to its requirements beyond geographical boundaries. So, it becomes important for an

outsourcing firm to have its presence across locations. It broadens the feasibility of its operational

support that is required from the clients end.

Team of expert and experienced professionals behind the outsourcing service

For the hassle free execution of a process it is very important that even the minute details of the process

should be recognized and taken care of. It is only possible when the team behind it is well aware and

informed about the process and the formalities involved. Any disparity in the domain knowledge or any

kind of communication gap can lead to great disasters and loss of goodwill in the market.

Prompt and responsive Grievance Handling and Feedback System

Execution of any process can become better only when a proper feedback system follows it and has an

eye for minute details. For the customers to be happy the outsourcing company should have their

grievance handling tools in place and be prompt in handling the issues. A happy customer is a retained

customer that could add to the goodwill of the company by word of mouth. So, all possible measures

should be taken to keep the grievance handling and feedback system in place and working in full mode.

Also, an active attempt should be made to resolve the issues and respond on the feedback.