How We Collaborated & Competed with Amazon, Flipkart, Infibeam & Others. Our

Untold Story of Triumph & Struggles

Part2 Secrets Revealed

eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in

eMail: PrabhjotSood@gmail.comTel: +91 85-1004-2055

Our Perception in customer’s mind

We go the extra mile, establish ourselves as, most trusted & preferred source to buy books.

We are Book Advisor, Rare book search & Quick dispatch

1.We used to maintain 2 diaries, one by myself & other by my spouse.

2.We used to regularly write, what we want. Plan, write accomplishments & follow-ups with updates in diaries

3.We had 4 visiting card folders (top quality)

4.As we rapidly scaled up; more orders, we implemented

5. Zero absenteeism on Monday & Tuesday

6. Source-A,B,C, At least 3 vendors for any product

7. Power of networking with all big, small vendors & competitors

8. Emergency sourcing plan, implemented by myself & spouse only; backend sourcing from competition

9. Reach out to leading retailers at NCR & all across India to source at any cost

10. Search for ebook11. Request publisher & printer to check

warehouse again12. Reach out to second hand book

dealers

Post Emergency Plans

13.Seek approval from customer to send eBook, or free of cost pre used book

14.If all else fails, recommend similar books & offer no risk, zero obligation to pay for alternate book if not liked

15.During the entire process of delay, we always kept our customers updated by personally calling them

Post Emergency Plans

16. Benchmark packaging17. We always used, plastic+ 4mm acrylic

foam + cloth lined envelop/cardboard18. We always used plastic edges for

expensive books19. Free complimentary gift wrap

whenever requested20. Speedy delivery (logistics analytics)

Other Hallmarks

21. We were fairly advanced in our knowledge about strengths of national & regional couriers, viz Blue Dart, DTDC, Professional, Maruti, Pafex, on-dot, Trackon, Blazeflash & others. We allocated our consignments personally as per logistic partner strengths

22. Manually tracking was done after 24 hours & any deviation was escalated to highest level

Other Hallmarks

23.We used advanced shop configuration & automation features

24.We used all aps/plug-in & cross selling25.We used transparent & authentic

pricing26.We always kept buyer updated for any

deviation27.We always followed up; post sale with

thanks

Most Important

We challenged & competed with ourselves.

We ended up scoring best in order fulfillment (across industry)

100% positive feedback & 100% DSR

Watch out forPart3: Yet to be Revealed- Penultimate Secret

eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in

eMail: PrabhjotSood@gmail.comTel: +91 85-1004-2055

Thanks