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1 © 2009 – ONLINET Ltd. ONLINET ONLINET Queue Management Queue Management Visual Tour Visual Tour Information in a touch

Onlinet visual tour 2011

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Page 1: Onlinet visual tour 2011

1© 2009 – ONLINET Ltd.

ONLINETONLINETQueue ManagementQueue Management

Visual TourVisual Tour

Information in a touch

Page 2: Onlinet visual tour 2011

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Main Components

Ticket dispenser

Central or regional QMS server

Statistics &AdministrationSoftware

ManagementMarketing

SalesIT

Central display or Plasma/LCD

Desk/Clerk/CashierNo.1.

Desk/Clerk/CashierNo.X

SW or HWTerminals

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How does it work?

The customer enters into the Branch or

Customer Service area …

… selects a service bytouching the screen or

pressing a button …

… then takes the printed ticket.

Instead of doing this…

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How does it work?

Information displayed on various ticket dispenser screens

Information displayedon ticket

Company/Branch Name & logoTicket Number Selected serviceArrival time/ People waiting for the same serviceAnticipated waiting time

Company/Branch Name & logoList of servicesChoice of multiple languagesClerk selection/ VIP customer identification / Pre-registrationCommercials / Useful information / Ticker

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The customers will sit with the ticket and …read leaflets placed in the waiting area

watch dedicated commercials or read information / news displayed on indoor LCD/Plasma screens

simply relax or drink a coffee

How does it work?

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A short signal or a call forward audio messageis played when a new customer is called

The ticket number related to the desk/cashier number is displayed on the central display in order of calling

In case of an indoor LCD/Plasma the customer will see the rolling ticket numbers together with a running commercial and/or other information

Arrows will show the direction to the displayed desk or counter number to guide the client

How does it work?

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When a client’s ticket number is displayed on the central or LCD display, the same number will appear on the clerk’s counter display

The customer is served and if it is necessary can be transferred to another clerk for another service, using the same number, the same ticket

After the customer is served the clerk will call a new client using the hardware or software terminal

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How does it work?

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Information for profit generation

Managers on every level have access to various

real-time or near-time statistics:

about employees

about customers

about sales and workforce efficiency

As a result can take immediate actions and are able to

make strategic decisions in

Sales/Marketing/Procurement/Controlling/HR

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Benefits for the Clients

Comfortable waiting without queuing

Less stress and impatience

Increased confidentiality

Multiple language selection

Pre-registration

VIP customer management

Better customer service

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Benefits for the Managers

On-line monitoring of every event and workforce, anytime and anywhere

More channels for sales and cross-sales

Efficiency continuously measured, evaluated

Various statistics related to almost every aspect of the business

Better decisions based on reliable and accurate data

Web-based configuration

Better strategy planning, success rate and reach of targets

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Why the ONLINET Queue Management?

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Information in a touch

Thank you for your attention !

Q & A on

Nikolay Penev

Sales Manager+359 879649338

[email protected]