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HIPAA penalties for violations of privacy and security of health info. Staying compliant is imperative.
Sources: www.marketingsherpa.com/article/chart/customer-communication-by-channel, digitaltransactions.net/news/story/Americans-Overwhelmingly-Prefer-Paper-Bills_-but-Increasingly-Pay-Them-Electronically, compu-mail.com/blog/2014/07/17/25-direct-marketing-mail-statistics-2014/, compu-mail.com/blog/2014/07/17/25-direct-marketing-mail-statistics-2014/, www.hhs.gov/ocr/privacy/hipaa/understanding/, “Fauscette, Michael. United States. IDC. Maintaining ERP Systems: The Cost of Change. Framingham, MA.: UNIT4, 2013. Online”, www.bulldogreporter.com/dailydog/article/pr-biz-update/channels-are-now-irrelevant-to-consumers-new-sdl-study-reveals-60-of-, www.healthit.gov/providers-professionals/faqs/how-much-going-cost-me#footnote-1
A marketer’s dream… but a headache to operationalize…
But it doesn’t have to be this way.
The right multi-channel customer communication solution should…
to get a typical ERP system up and running. Lots of planning and technical jargon to get things off the ground.
annual costs for maintaining and updating Enterprise Resource Planning (ERP) systems in extreme cases. New systems can be extremely costly.
Running cost Potential fines
15% of IDC survey respondents had to re-implement their ERP system.
Customers need to be reassured they are communicating with the correct brand from all channels.
Are you ready for unforeseen labor, technical, or equipment downtime or peak volume periods?
60% of millennials expect a consistent brand experience.
Future-proofed for unplanned business interruptions?
Setup time
15%
$4. 1 million $1. 5 millionup to 2 years
• Unify physical and digital sending• Simplify implementation • Be flexible to adapt to market and
channel advances
• Maximize existing hardware and software technology investments
• Increase accuracy of outputs
Yes, it could be that simple…Pitney Bowes’ Relay™ multi-channel communications suite can help you adapt to ever-changing customer needs with accuracy and reliability.
For more information, visit us online: pitneybowes.com/us
60%
$
$
Multi-channel customer communications
Consumer mail preferences...
DigitalEmail
Phone callsStatements
WebsitesDirect mail
Social media
Text
sInvoices
Web chat
In-personFace-to-facePrint
Customers want communications their way...
or just operations’ worst nightmare?
Over 90% of Americans prefer to receive paper bills.
73% of consumers actually prefer mail over other advertising methods.
92% of young shoppers prefer direct mail for making purchasing decisions.
Inserting