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1. An example of how you can use modern communications tool to sell your wine tourism destination. It is based on a real live example of how it can be done from BKWine, with http://www.bkwinetours.com and http://www.bkwinevinresor.com and gives a simple recipe for how anyone can do it. Tools discussed include: internet web site, blogs, email marketing newsletters, facebook, twitter as well as other social media platforms. 2. Recommendations for four simple steps that a winery should do to start being successful in wine tourism. Presentation initially made at the International Wine Tourism Conference organised by Citta del Vino in Cagliari, Sardinia, Italy, in June 2011. Copyright text & photography: http://www.bkwine.com.
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All photographs: © Copyright BKWine Photography
Modern Communication and Wine Tourism
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An example of how to sell the wine tour destination
with modern communication tools
Per Karlsson
BKWine AB
www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Wine Tourism of Two Types
• General Wine Tourism – mass market
2011-06-10 2www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Wine Tourism of Two Types
• General Wine Tourism • Specialised Wine Tourism
2011-06-10 3www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Wine Tourism of Two Types
• General Wine Tourism • Specialised Wine Tourism
2011-06-10 4www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
A Glance at Wine Tourism in France
• 10 million visits• 4 million foreigners
– Belgium 27%, UK 21%, Germany, NL, US…
• (Napa Valley 20 million!)• 10,000 caves touristiques• 200 euros/visitor• Various government
initiatives– Label: Vignoble &
Decouvertes– Prix de l’Oenoutourisme
• Wine roads• Big projects popular…
– La Winery, 20M €– Le Hameau de Bages, 5M €– Champagne Taittinger,
120,000 visitors
2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 5
All photographs: © Copyright BKWine Photography
A Glance at Wine Tourism in France
• 10 million visits• 4 million foreigners
– Belgium 27%, UK 21%, Germany, NL, US…
• (Napa Valley 20 million!)• 10,000 caves touristiques• 200 euros/visitor• Various government
initiatives– Label: Vignoble &
Decouvertes– Prix de l’Oenoutourisme
• Wine roads• Big projects popular…
– La Winery, 20M €– Le Hameau de Bages, 5M €– Champagne Taittinger,
120,000 visitors
But this is far from most wineries’ reality.
What to do if you don’t have millions of €€?
2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 6
All photographs: © Copyright BKWine Photography
You may feel alone in the desert
2011-06-10 7www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
So how to show people where you are?
2011-06-10 8www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Modern Communications for Everyone
Let me give you an example:
A small business that has become leading in its field.
And how you, how anyone, can do it too!
All photographs: © Copyright BKWine Photography
BKWine
• Wine tours
• Wine journalism
• Wine photography
• Wine video
• Wine consulting
2011-06-10 10www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
BKWine / Per Karlsson
• Technology
• Business
• Wine
• Travel
2011-06-10 11www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Modern Communication Tools?
2011-06-10 12www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Modern Communication Tools?
If you make an effort!
2011-06-10 13www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Modern Communication Tools?
• Old World
– Advertising
– Postal mailings
– Printed catalogues
– Tourism organisations
– …
Money
Distant
2011-06-10 14www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Modern Communication Tools?
• Old World
– Advertising
– Postal mailings
– Tourism organisations
– …
Money
Distant
• New World
– Little or no €€
– Time
– Personal
2011-06-10 15www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
So What Do We (You?) do?
• Step 1:
A Web Site is a Must
2011-06-10 16www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
So What Do We (You?) do? (2)
• Blog – no longer bleeding edge
• Email “marketing”
2011-06-10 17www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
So What Do We (You?) do? (2-B)
• YouTube / Videos
• LinkedIn / Vinix
• Variousother
2011-06-10 18www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
So What Do We (You?) do? (3)
• “Social Media”
– Twitter, FaceBook and others
2011-06-10 19www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
For BKWine
• Web Site: since 1996; 30,000 visitors/month
• Blogs: since 2005, ~one post per day
• Email marketing: 20,000 subscribers
• YouTube: since 2007; 246,171 views
• Twitter: 2313 “followers”
• FaceBook: 1831 “friends”
But don’t be fooled. It’s about Quality!
2011-06-10 20www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Some Practical Advice
• A) Must
• B) Easy
• C) Enthusiast
2011-06-10 21www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
A) Must!• You must have a web site
A few things to think about:– Simple & informative; not
glossy & elegant– No ‘flash’– Some English– Contact details– Keep it up to dateDoesn’t have to be expensive
• Collect email addresses– Contacts, visitors, customers…– Don’t misuse them!
2011-06-10 22www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
B) Easy
• Newsletter– It’s simple
– Not (too much) sales promotion
– Lot’s of good – and cheap –tools (YMLP, iContact, ConstantContact, MailChimp…)
• Blog– Simple
– Relatively often
2011-06-10 23www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
C) Enthusiast
• Get a FaceBook account– Test & Try
• Get a Twitter account– Test & Try
• Follow e.g. @bkwineper,@ilGamberoRosso,@vinoalvino…
• Videos???– Fun and very powerful. (Provided they are not too
“commercial”)
2011-06-10 24www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
2011-06-10 25www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
– Time
2011-06-10 26www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
– Time
– Enthusiasm
2011-06-10 27www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
– Time
– Enthusiasm
– Wine glasses
2011-06-10 28www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
– Time
– Enthusiasm
– Good wine glasses
2011-06-10 29www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
– Time
– Enthusiasm
– Wine glasses
– Toilets
2011-06-10 30www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
– Time
– Enthusiasm
– Wine glasses
– Toilets
• You don’t need
– A lot of money
– A fancy tasting room
2011-06-10 31www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Conclusions
• The Good Things
– Much of it is free or low cost
– Easy to try and test
– Gives you direct contact with the customer(if you want)
2011-06-10 32www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Conclusions
• The Good Things
– Much of it is free or low cost
– Easy to try and test
– Gives you direct contact with the customer (if you want)
• The bad thing
– It does take some time
2011-06-10 33www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Four things to remember!
1. Try and Test
2. Doesn’t have to be perfect. Do it now!
3. Be simple
4. Be personal
Wine is about people and passion!
2011-06-10 34www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per
All photographs: © Copyright BKWine Photography
Thank you!• Contact me:
– Per Karlsson, BKWine
– Email: per.karlsson (at) bkwine.com
– Twitter: @bkwineper
– FaceBook: bkwine.per
– Web:• Wine Tours: www.bkwinetours.com
• Wine Tours/Scandinavia: www.bkwinevinresor.com
• Photography: www.bkwinephotography.com
• BKWine Magazine: www.bkwine.com
2011-06-10 35www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per