Introduce your partner and state: What their current role is? Length of time in current role? Length of time with NFOPP?

What would you do if:

◦ You won a million pounds?

At the end of this course you will be able to:◦ Explain your role in relation to staff management ◦ Identify possible causes of under performance and

discuss how to deal with it◦ Recognise the importance of developing good

performers◦ Explain the importance of feedback

“An opportunity to explore how you can use your own skills and abilities to support your team and help them deliver the results you need”

Individual

Task Team

“The team leaders role and responsibilities in relation to the individual and the team”

Aims To explore different management styles To describe the impact of management style on

performance

Engages in one way communication Spells out the team members role Tells the team member what to do, where and how

to do it Closely supervises performance

Such behaviour can be defined in three words Structure Control Supervise

Engages in two way communication Listens, provides support and encouragement Actively encourages team members to make

suggestions and allows them to be involved in the decision making process

Such behaviour can also be defined in three words; Praise Listen Discuss

If you had a brand new member of staff in your team how would you manage him / her in the first 6 months ?

If you have a very experienced team that knows what it’s doing and consistently performs well, how would you manage them?

What influences which style should be used?

High Supportive Behaviour

Low Directive Behaviour

High Directive BehaviourHigh Supportive Behaviour

Low Supportive BehaviourLow Directive Behaviour

High Directive Behaviour

Low Supportive Behaviour

LEADER BEHAVIOUR

DIRECTIVE BEHAVIOUR (LOW)

(HIGH)

(HIGH)

SU

PP

OR

TIV

E B

EH

AV

IOU

R

SUPPORTING COACHING

DELEGATING DIRECTING

Read through the scenarios on the handouts you have been given

Individually select your responses Once complete, discuss in your teams and agree

a team answer for each scenario When everyone is ready, you will be asked to

state your teams answer and explain the reasons for this answer.

CASE STUDY 1 Best approach C = Directive Good approach B = Coaching Fair approach D = Supportive Poor approach A = Delegating

CASE STUDY 2 Best approach A = Coaching Good approach D = Directive Fair approach C = Supportive Poor approach B = Delegating

CASE STUDY 3 Best approach B = Supportive Good approach D = Delegating Fair approach C = Coaching Poor approach A = Directive

CASE STUDY 4 Best approach C = Delegating Good approach A = Supportive Fair approach D = Coaching Poor approach B = Directive

How would using different styles be helpful in staff management?

What would be the effect of using the ‘wrong’ style on an individual or team?

Is leadership natural or can it be taught/trained?

Are sports professionals and actors paid too much?

Should the death sentence be brought back?

Feedback:◦ Emotion◦ Body Language◦ Communication◦ Expression

To identify possible causes of under-performance. To develop effective strategies for dealing with

under-performance. To recognise the importance of developing high

levels of performance.

Team 1 – discuss and list the reasons why people under perform

Team 2 – discuss and list the reasons why some people are able to consistently achieve high levels of performance

Case Studies In your groups please look at your case study and

be ready to present your ideas for dealing with the individuals.

What are the key things we can do to encourage a continued high performance?

Why should we concern ourselves with high performers?

What sort of things will help you improve under-performance?

How can you use targets? What might need to be clarified? How could you use your high performers to help

improve the situation?

Disciplinary procedure and the procedure for dealing with employee grievances

Absence from work Appraisal / review procedure

What would you do if a member of your team is absent from work, regularly, on Mondays and Fridays?

What should you do if a member of your team swears at a customer whilst on site?

What should you do if a member of your team approaches you to say some banter has gone too far and they feel bullied by their colleagues?

It’s the end of this course, you should now be able to:◦ Explain your role in relation to staff management ◦ Identify possible causes of under performance and

discuss how to deal with it◦ Recognise the importance of developing good

performers◦ Explain the importance of feedback

Any Questions ?