Management Management SkillsSkills

The skill of organization and coordination of the activities for a business/ individual in order to achieve defined objectives.

What is Management What is Management Skills?Skills?

Problem solving

Time management

Customer service

Event management

Management Skills include:Management Skills include:

Problem Problem SolvingSolving

StudentStudent How to score in exam?

How to release the stress of study?

WorkerWorker How to earn more money?

Problem !!!Problem !!!

4 basic steps to solving problem:

Define the problem

Develop a plan

Implement the plan

Evaluate the results

How to solve the How to solve the problem?problem?

Talk to the person who you believe.

Think back about the problem.

When the problem cannot When the problem cannot solve we can …solve we can …

Time Time ManagementManagement

o Helps us structure our daily lives and activities, so that we can live more organized.

oTime represents special milestones, including

birthdays, anniversaries and so on.

The important of time?The important of time?

How to manage the How to manage the time?time?

Postpone unnecessary activities until the work is done

Dedicated study spaces

Use your free time wisely

Prioritize your assignments

Advantages of time Advantages of time management…management…

Customer Customer ServiceService

A customer (sometimes known as a client, buyer, or purchaser) is the recipient of a goods, service,

product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable

consideration.

What is Customer?What is Customer?

Listen to your customers.

Deal with complaints.

Be helpful - even if there's no immediate profit in it.

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.

Rules for good customer Rules for good customer service:service:

Listening SkillsListen and take notes to summarize the customer’s

words back to them to ensure understanding.Asking SkillsQuality questions help to uncover the actual needs,

goals, objectives and concerns of the customers. KnowledgeableCustomer service agents should be completely

knowledgeable in the department/product/service for which they are responsible.

Characteristic of good Characteristic of good customer service:customer service:

Event Event Management Management SkillsSkills

Event management is the application of project management to the creation and development of

festivals, events and conferences.

What is Event What is Event Management?Management?

Define Your Objectives

Create a Buzz

Timing

Invitations & Registration

Delegate

Rehearse

Creativity

Risk Management

Measure Your Results

Plan for Success

The ways to manage the The ways to manage the event …event …

Thanks~!

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