ENTERPRISE MANAGEMENT SKILLS

Dr. N P Kumari Sushama

EntrepreneurAn entrepreneur is a person who takes the risk of setting up his / her venture for perceived rewards

EntrepreneurshipIt is the process of creating something new with value and assuming the risk and rewards associated with it

IntrapreneurshipEntrepreneurial spirit and effort within an existing corporate structure is known as intrapreneurship

The word ‘management’ identifies a special group of people whose job is to direct the effort and activities of other people towards common objectives.

Enterprise Management Skills

• Hard Skill - Acquired through Education, Work Experience like marketing skill , processing skill.

• Soft skill – Inherent in an individual , developed through conscious or unconscious efforts.

Management skills

Leadership

Anger prevention skills

Cost cutting

Team work

Creativity & Problem solving

Mistake admitting skills

Skills of complement exchange

Leadership Interpersonal influence directed

towards the achievement of goals. Interpersonal - between persons Influence - power to effect

others Goal - end one strives to

attain

KNOWLEDGE, SKILLS AND ATTITUDE OF A LEADER

KnowledgeThe leader should have knowledge of

The mission, goals and objectives of the organizationThe different Leadership SkillsSome planning strategiesThe members of the groupThe different methods of motivation

Skill

The Leader Should Develop the Following Skills

Planning skillsOrganizing skillsCommunication skillsDecision making skillsHuman relation skillsMotivational skillsChairmanship skillsSupervisory skillsProblem solving skillsAdjustment skillsListening skillsTime management skills

Attitude

The Attitude of a Leader Should Be

Positive mental attitudeWilling to lead by examplesWilling to adapt to different situations and peopleCaring for the growth and development of group membersOpen minded and receptive to new ideasModest and unselfishUnderstandingPeople lovingGroup conscious

Essence of leadership

Vision is a positive image of what the organization could become and the path towards that destinationInspiration, within, individuals that comprise the organization is what moves people to actionMomentum, of the organization's projects and initiatives is what carries the organization to its destination

Essence of leadership is the ability to create VISION, INSPIRATION and MOMENTUM in a group of people

Leadership = Vision x inspiration x

momentum

Cost cutting and team work activity

Seven common sources of waste Prevent defects Avoid over production Use the right tool for the job Keep transportation to a minimum Aim for minimum stocks Avoid waiting Minimize motion in a job

Minimization exercise

Type of waste Area for focus Actions Persons responsible

Defects Production Research extent of problems

Mrs. Janaki (Bakery)

Over production Sales outlet Measure end of day stock levels

Mrs. Sudha (shop assistant)

Inappropriate processing

Whole process Review current process

Mr. Thomas

Inventory Production Review raw material stock

Baker

Transportation Production See above See above

Waiting time Production Consider more effective use

All employees

Motion Production Review layout All employees to offer improvement

Anger prevention

• Keep cool even in explosive situation

• Always SMILE• Remember ANGER is one letter

short of DANGER

EXERCISE

Clench everything you can, as tightly as you canHold for a second or twoRelease all the tension from musclesRepeatTake one or two deep breaths

Dorothy Sarnoff

• Press the palm of your hands together, fingers pointing upwards – forearms horizontal to floor

• Push until you feel the pressure in the heel of the palm

• Breathe in and let breath out slowly & gently through a slightly open mouth

• Tighten the muscles in that triangle between the ribs while breathing out

• Relax the muscles at the end of the exhalation

• Breathe in gently

Creativity

Tools to think creativity Believe it can be done!

Don’t let tradition paralyze your mind.

Ask yourself daily, ‘How can I do better?’

Ask yourself, ‘How can I do more?’

Practice asking and listening.

Stretch your mind. Get stimulated!

Mistake admitting skills

We all make mistakes

Don’t be afraid of admitting

mistakes

We can not be right all the time

People respect a man who admits

his mistakes quickly and gracefully

Compliment exchange

We are often quick to criticize but slow to

praise

Doing well is mostly taken for granted

Acknowledge efficient work

Thank people who take time to listen

Praise initiative, recognize ‘extra effort’ to

do well

Receive a compliment by acknowledging it

as a gift from the other person

Emotional Intelligence

Theory of Multiple Intelligence

In the matter of success in life:

IQ contributes only 20 % whereas EQ contributes 80 %

Emotional Intelligence

•Knowing one’s emotions

•Managing emotion

•Motivating oneself

•Recognizing emotions in others

•Handling relationships

Some indicators of Emotional Intelligence

The ability to understand the otherAbility to collaborate with othersGenuine regret, when appropriativeRespect for the opponentsAbility to handle conflictsAbility to take decisionsAbility to build healthy relationships

Managerial Decision Making

Thank You