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This presentation is from the seminar "Managing your professional reputation from success", delivered by Sarah Hudson from Odyssey Training at the office* Show in Sydney on 15-16 October 2013.
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Manage Your Professional Reputation for Success
© 2013 Odyssey Training
“Being a professional is doing the things you love to do, on the days you don’t feel like doing them.”
Dr J.(Julius Erving)
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Your Professional Reputation
EmployerCo-worker
ClientsCustomers
Others3
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First ImpressionsYour Appearance
Your Body LanguageYour DemeanorYour MannerismHow you DressAnd how your
organisation works
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about
that, you'll do things differently.”
Warren Buffet – American investor, businessman and philanthropist
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Understand the people you work with are
colleagues, not friends.
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Over Familiarity
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Avoid over familiarity with
clients and customers:
“Darls”“Love”
“Honey”“Sweetie”
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Don’t’ bring your personal problems to work
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Gossip
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Badmouth a Former Employer
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6 Steps of Reputation Management1. Good Manners2. Great Communication
skills3. Deliver What You
Promise4. Look & Act The Part5. Be results Oriented6. Networking
2. Great Communication Skills
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4. Look and Act the Part
“Dress how you want to be addressed”
Bianca Frazier - Author
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5. Be Results Oriented
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Wrap UpOffice etiquette and professionalism can
sometimes be taken for granted. Once you have learned some of the
basics of better business communication and etiquette, you only need to try it out once to understand the value it brings to
your career and your business.
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Questions
Visit Odyssey Training at stand A37 and receive a fabulous show bag plus 25% off any course, and go in the draw to win an iPad mini!
