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LEARNING WHERE IT REALLY MATTERSLisa Minogue-WhiteDirector of Learning Solutions
WillowDNA
Why do you like your supermarket
of choice?
LEARNING IN THE ORG
WHAT DO THEY WANT FROM US?
#learninglive #learning
DEMAND LEAD AND VARIETY
THE LEARNING SHIFT
CONTROL CONTINUOUS
PERSONALISATION
ALGORHYTHMS AND ADAPTIVE
SYSTEMS
COMMUNITIES AND LEARNING
SCAFFOLDS
ECOSYSTEMS / CHOICE
ARCHITECTURE
ORCHESTRATION
Learning design - how each workflow
elements works to delivery
outcome and what learning
support is needed
PARTNERSHIP AND DEEP DIVE
L&D ROLE
INDIVIDUAL NEEDSDIAGNOSTICS AND PREFERENCES
WHAT REALLY HAPPENS
ORGANISATIONAL NEEDSCLEAR STRATEGIC VISION, OWNERSHIP, EXPECTATIONS
THE COMPLETE PICTURE
Increased Market Share
Gap Analysis Appreciative Enquiry
GETTING TO THE REAL NEED
IF YOU WANT TO INCREASE MARKET
SHARE, WHAT DO YOU NEED TO KNOW AND
WHAT DO YOU NEED TO DO?
VALUE CHAIN
Increased Market Share
Customers and market
Processes
Feedback
IF YOU WANT TO INCREASE MARKET SHARE, WHAT DO
YOU NEED TO KNOW AND WHAT DO YOU
NEED TO DO?
VALUE CHAIN
Increased Market Share
Better customer insights Better
product fit
Better delivery quaity
Quicker to market
More referrals and case studies
Product quality
Customers and market
Processes
References
Better market intelli-gence
Learning need
Learning need
Learning need
PERFORMANCE SUPPORT
COMMUNITIES
LEARNER GENERATED
CONTENT
LEARNING SCAFFOLDS
DIAGNOSTICS, SEARCH AND
FILTER
CHOICE ARCHITECTURE
ART AND SCIENCE
Creative learning engagements
+ Robust
evaluation
VALUE CHAIN
Customer
Operations
People
Product prototyping
Full production
Market new product and identify suppliers
Launch handset
Sales and after care support
Launching a new handset
Technology
Marketing and sales
Out
put a
nd a
dded
val
ue
VALUE CHAIN
Customer
Operations
People
Primary activities
Technology
Marketing and sales
Out
put a
nd a
dded
val
ue
Q A&
Q & A SESSION
KEEP TALKING…
willowdna.com
@willowdna @lisaminoguew
linkedin.com/company/willowdna
youtube.com/willowdna
+44 (0117) 3707735
Bristol and Bath Science Park, Bristol, BS16 7FR United Kingdom
