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Look inward: Your employees deserve great customer service, too (Relate Live London)

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Page 1: Look inward: Your employees deserve great customer service, too (Relate Live London)

#RelateLive

Page 2: Look inward: Your employees deserve great customer service, too (Relate Live London)

Raphael HewettJohn Lewis Partnership Benefits Marketing & Publicity Manager

@raphaelhewett

Page 3: Look inward: Your employees deserve great customer service, too (Relate Live London)

LOOK INWARD: YOUR EMPLOYEES DESERVE GREAT CUSTOMER SERVICE, TOO

John Lewis Partnership

Page 4: Look inward: Your employees deserve great customer service, too (Relate Live London)

John Lewis PartnershipOur Purpose

The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because

the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards profit,

knowledge and power.

Page 5: Look inward: Your employees deserve great customer service, too (Relate Live London)

John Lewis PartnershipAbout us

Partners share in the benefits and profits of a business that puts them first.

91 K + staff

46 John Lewis Shops

346 Waitrose supermarkets

11 B Revenue

Page 6: Look inward: Your employees deserve great customer service, too (Relate Live London)