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Infecting Knowledge Sharing with Liberating Structures
WITH MAFN, February 7, 2014Nancy White@NancyWhitehttp://www.fullcirc.com channeling Keith McCandless and Henri Lipmanowicz from http://www.liberatingstructures.com
With a deep bow of appreciation to Keith
McCandless and Henri Lipmanowicz …
The Design Storyboard of our time together today…
What ARE you talking about?
Agree strongly
Knowledge sharing is a well understood and vital practice…Put a mark along the spectrum to indicate your perspective!
(Variation on Agreement/Uncertainty Matrix)
What are we talking about when we say “knowledge sharing?”
Let’s Experiment with 1-2-All
1.First, think quietly on your own about the question ‘What are we talking about when we talk about “knowledge sharing?”’2.Next we are going to break up into pairs. Look at the Participant list in the upper left hand corner of your screen. I will pair you off two by two. 3.Now, lets go to the next slide…
Adey PM’s
Althea
1-2-4-All (variation)
Let’s Experiment with 1-2-All
1.First, think quietly on your own about the question ‘What are we talking about when we talk about “knowledge sharing?”’2.Next we are going to break up into pairs. Look at the Participant list in the upper left hand corner of your screen. I will pair you off two by two. 3.Now, the first person in the pair will private message (PM) the second person. This is now a two person chat. Hover your mouse over the person you want to private message chat with and click on “Start Private Chat.” Voila!4.When you hear us call you back, you want to return to group chat. Let’s figure that out…
Adey PM’s
Althea
Harvest from Paired Conversation: What do we mean by Knowledge Sharing?
• This is knowledge sharing/connecting!• I agree
• Headset attachments for milkshakes - new 'must-have"' tool for virtual meetings :)• Two-way dialogue• sharing what works, what doesn't work (and why), and sharing of tips and guidance to help my colleagues and
clients be successful in whatever they are doing• sharing is about listening and asking powerful questions• contrast between business and government perspective on knowledge sharing• Learning from each other - best practices• Sharing between "sectors" - for e.g, research results to clinicians in practice, and vice versa• Its about creating an environment for thinking• Unfortunately people sometimes think it's about top-down "knowledge dumping"• In the moment sharing with one or more individuals.• We had a most interesting conversation that ranged from communicating visually to our shared hesitancy
related to working collaboratively w/ clients via drawing tools such as Prezi.• Must have an environment that rewards/incentivizes sharing, as opposed to "knowledge is power" -
disincentive for sharing• I really like Dorothy's reference to internalizing special understanding from experiences.• Creating a *deliberate* process for sharing learning among people on a team/org• I think of knowledge sharing as including the increased awareness that occurs between people that occurs in
the interactions• difference twixt KS in personal context vs work org context. • There's a fear of the unknown, This fear keeps us from sharing all that we really can share• Formal and informal, based on specific needs versus for a future need
Harvest from Paired Conversation: What do we mean by Knowledge Sharing?
• Knowledge exchange occurs between those who distribute the knowledge (producers) and those who use and/or receive the knowledge (adopters). It closes the research-practice gap and supports the use of recommended practices. It implies a two-way dialogue for information exchange (Garcia, 2006; Gravois Lee & Garvin, 2003). It emphasizes interactive, mutually respectful, collaborative approaches driven jointly by researchers and practitioners (including policy makers).
• Anything from showing my husband how to use TuneWiki (last night's after dinner conversation) to hundreds of people sharing knowledge in a conference -- online or otherwise and everything in between?
• whether it is good enuf is up to the receiver more than the sender• The down-side of sharing an embarrassing lesson can be offset by reducing the ire of those affected.• seeing if our "reality" is the same as others "reality"• sharing perspectives, creating connections and insights from shared perspectives• Group collaborative tools -- a little more powerful that this one ... Allows for everyone to see
everything that's been shared. See for example ThinkTank or GroupSystems to HARVEST group work.• I explore something called 'Clean Language' to promote what Izzy is advocating. Fascinating stuff.• Rather than centering the learning dialog on failures or errors, it can be constructive to focus on what
worked and what can be done better next time -- I can’t remember who developed that LB/NT model• Sharing knowledge differs from sharing information in that it results in some change in the person(s) on
the receiving end.
• knowledge sharing is having a conversation about a topic with others that deepens my understanding as well as creating spaces where everyone feels valued up front
Reciprocal Apprenticeship (Levy)
See http://bgblogging.com/2010/02/23/so-this-is-what-its-like-sort-of/Image: http://www.flickr.com/photos/zachstern/87431231/
The KS Gap
How we shape our mental maps (from Senge, 1994, adapted by Ian Metcalf)http://dev.change-management-toolbook.com/mod/book/print.php?id=74&chapterid=32
Moral“The moral of this tale is simple. Most knowledge workers (not just software or IT) suffer under mountains of work in process. This largely happens because knowledge work is invisible. Although no change is easy, immediate improvements to team throughput and effectiveness can be seen by simply visualizing the work and limiting the work in process.Visualize the work to understand it. Limit the work in process to complete it.” Jim Benson
http://www.qualitydigest.com/inside/quality-insider-column/you-can-better-manage-what-you-can-see.html#sthash.kOK19macGerry Weinberg context switching image
One avenue is LIBERATING STRUCTURES…
Liberating Structures…including and unleashing everyonehttp://www.liberatingstructures.comKeith and Henri…
1. 1. BE together BE together 2. 2. Engage WITH Engage WITH each other to each other to
share/make meaning of knowledgeshare/make meaning of knowledge
3. 3. Unleash everyoneUnleash everyone to to create/share/use knowledgecreate/share/use knowledge
A A repertoirerepertoire to help us… to help us…
McCandless and Lipmanowicz
McCandless and Lipmanowicz
McCandless and Lipmanowicz McCandless and Lipmanowicz
McCandless and Lipmanowicz
Inspired by McCandless and Lipmanowicz
McCandless and Lipmanowicz
Principles
TRIZ
http://www.liberatingstructures.com/6-making-space-with-triz/
Let’s TRIZ Together:
"If our approach to knowledge sharingknowledge sharing was totally obliterated last night, what parts would you re-establish?"
Type your answer in the chat …
Let’s TRIZ Together:
"If our approach to knowledge sharingknowledge sharing was totally obliterated last night…
What new functions or attributes would you add? Type your answer in the chat …
TRIZ Harvest SlideWhat would we keep doing?
• People• feelings • Framework for dialogue• start records mgmt from scratch• A way to collaborate asynchronously so people
can participate anytime, anywhere• a tool to support the dialogue• conversation as an essential • one-on-one dialogue• connecting people to talk to each other• goodwill• lots of attractive work and relax space• Reach out to all in the group personally• Coffee• just-in-time• Curiosity• Discussion of implications of research for practice• Consistent Structure • Do all you can to maintain informal mentor-
protégé or coach-coachee or sensei-student relationships.
• more human interaction• we have regular group chats where we talk about
common themes• serious play• not so much paper• hope• survival needs/fill them• lean coffee lunches• techniques and approaches for power sharing• Create a large OPEN SPACE to recreate the
knowledge base• small group discussions• a board of what people want to know • visual note taking• visualizing what folks need, and letting others fill
in • Intuitive, easy way for people connect when they
want/need to• open space comes to mind• @Izzy ... Not so serious play (might) work too.
TRIZ Harvest Slide – What patterns did we notice?
Pattern = keep "liberating" structures and processes :) Belinda Spohn: the people element is common to many Fran Lowe: collaborative Nancy: Conversation, dialogue essential Althea Middleton-Detzner: side by side rather than top-down Izzy Gesell: staus levelers Ruth Britt: things that encourage connection Adey Makonnen: the need for a space Iantha : an environment that truly creates possibility for all Bill Hurlbut: conversation Larry: some useful tools Karen Buehler: Is coffee & conversation a survival skill? John Lesko, CPF: We might need to re-create the language of "shared space" around knowledge and sharing.
The longer form of TRIZ…
http://www.liberatingstructures.com/6-making-space-with-triz/
McCandless and Lipmanowicz
http://www.liberatingstructures.com/31-ecocycle-planning/
This is called “stringing
structures…”
1 2 3 4 5
6 7 8 < lunch > 9
10 11 12 13 14
Seattle Workshop 1 A G E N D AA G E N D A
1. Impromptu Networking
2. TBD
3. 1-2-4 All
4. 15% Solutions
5. Troika Consulting
6. Nine Whys
7. Generative Relationships
8. Users Fishbowl
Lunch
9. TRIZ
10. What³ Debrief
11. StoryBoards
12. Celebrity Interview
13. Panarchy
14. Webbing or Mad Tea
McCandless and Lipmanowicz
Examples from the First Seattle LS Workshop
Stringing Patterns… a few ideas
• Divergent Convergent Select/Decision making
• Focus Prototype Evaluate
• Relate/Relationship Discover Apply
A community heartbeat is…
AttentionIntention
Get Stuff
DoneTogethe
r
Liberating Structures33
…a sequence of activities and
events that occur with some regularity!
http://www.fullcirc.com/2009/03/19/cop-series-9-community-heartbeats/
Let’s harvest…
What, so what, now what?
http://www.liberatingstructures.com/9-what-so-what-now-what-w/
What, So What….
Now What….
• (W)3 = AAR ==> CPI ... Love it! (Continuous Process Improvement)• You teased us with oh-so-many cool techniques and tools.• Exciting to have a name for what I have been doing with groups and to have more techniques, too!• Sparked my interest in learning more!• The sheer number of structures facilitators can use.• Learned new models, approaches and tips for sharing knowledge in both FTF settings and virtual . So what? Lots of
great stuff I can share with my clients who have dispersed global teams.• new lenses/labels for solutions that support my work• Important for me to see how the techniques can be used in the online environment• Getting to experience the small to large group work in online environment; significant because I can see it can work
and now am inspired to try it• What? This was the first time I recall a MAFN webinar using paired chats. This was "liberating" in itself.• It was very useful to have some experience doing these facilitation techniques on line, since many times I'm working
with virtual teams• MAFN might consider launching (again) our FBoK project; including a section on Liberating Structures (of course)• Experienced actual knowledge sharing, learning that we do this some, and can do a lot more (as a facilitator).• Outside of the box, techniques for facilitating.• We practiced what we were learning about.• Outstanding tools for actionCreating a shared naming convention for structures that i have been using and sharing
with other new facilitators for years... AND learning a few new ones in the process!• I have a new client (contract came in while we've been on the webinar) and I can use these with that client! WOO
HOO!
What, So What….
Now What….
• I like the visuals for the various structures. • So what: also in doing this sharing with each other, I made at least 2 meaning connections with others.• saw that the overriding principle for a practical approach for engagement and action movement• so what -- realization there are ways of knowledge sharing with limited resources.• meaningful...• We played with a few techniques & applied them to the online world (with some difficulty)• liked the idea of destructive thinking. Reminds me of an Improv game called "World's Worst "• I like the visual construct for a very structured agenda• Many techniques immediately applicable - as in, my next client call!• YEs, destructive thinking was thought provoking• Re: Now What ... Imagine if MAFN were to host a series of workshops on-line or F2F when we might dive deeply into each of these
tools.• @ Linda - real Just in Time learning!• I see that too• YES John - more sessions on this - deeper dive• methods and processes matter. empowerment-based and liberating structures can create an empowering and liberating experience
for those participating• SO What? self awareness• Yes, visual construct for agenda was one of the first ideas I decided to use from today's session! • There are so many amazing gems to work with as a facilitator. I feel as though I have added tools to my tool box. I really appreciated
the eco cycle and the concept of the liberating structures• Jon, John - agree! more and deeper session on this would be fascinating• there is hope - may be able to help clients determine what to stop doing. • I think Jon said it -- A lens for understanding the tools we use• Oh, and a way to get out of my methodological rut
Noticing and using the influence, Noticing and using the influence, discretion and power individuals discretion and power individuals have right now.have right now.
– – Keith McCandlessKeith McCandless
The 15% solutionThe 15% solution
38http://www.liberatingstructures.com/7-15-solutions/
25/10 Crowd Sourcing“If you were 10 times bolder, what big idea
would you recommend? What first step would you take to get started?”
http://www.liberatingstructures.com/12-2510-crowd-sourcing/
URLs/References Mentioned During Presentation• Liberating Structures http://www.liberatingstructures.com• Knowledge Management for Development CoP http://www.km4dev.org • Knowledge Sharing Toolkit http://www.kstoolkit.org • LS LinkedIn Group http://www.linkedin.com/groups?
home=&gid=4810141&trk=anet_ug_hm• The F2F Horrors of Bad Telecons http://www.youtube.com/watch?
v=DYu_bGbZiiQ • Books:
– The Illustrated Book of Bad Arguments https://bookofbadarguments.com/?view=allpages
– NO MORE TEAMS by Michael Schrage http://amzn.to/1eaeZKX– Training from The Back of the Room http://amzn.to/1g3kn6Z
• People– Gerry Weinberg / Kanban http://en.wikipedia.org/wiki/Gerald_Weinberg
