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Liberating TechCommsHow moving to agile empowers technical authors
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Deve
lopm
ent 2
weeks
Help Desk
Admin User
Partner
Archive
Operations
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Deve
lopm
ent 2
weeks
Help Desk
Admin User
Partner
Archive
Operations
“Understanding how people use your
information is the starting point for defining
an effective information architecture for
your organisation.”JoAnn Hakos
“Personas … provide a practical approach
to understanding the requirements of your
target audience.”Niranjan
Jahagirdarkos
“Personas … are often solely discussed as
tools for product definition and design, but
they are useful tools in other arenas, as
well.”Steve Calde
The incremental steps towards dynamic and embedded content
deliveryNoz Urbina
“Automation to cut out costly manual layout efforts.
Documentation processes align with agile
development processes.
More efficient, streamlined workflow.”
Andrew Westfold
$100,000 to implement DITA
Myth #1:
You need a CCMS to do DITA
Myth #2:
“An important aspect of DITA is that you
can get started with DITA and be productive
very quickly without having to first but a
CMS in place.”ELIOT KIMBER
You need a CCMS to do DITA
Myth #2:
$100,000 to implement DITA
Myth #1:
The documentation can’t be completed in the sprint
Myth #4:
“Naive managers who haven't been doing
agile long enough sometimes have the
misapprehension that documentation must
be complete at the end of every sprint.”LinkedIn Comment
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Deve
lopm
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Admin User
Operations
“It is a way of writing that focuses on maximising
the value to the user and minimising waste.”
Ellis Pratt
Minimum ViableProduct
Minimum ViableDocumentation
Definition of Done
All the work is done during the sprint
Myth #5:
“Agile requirements are … sufficient,
i.e. the absolute minimum required to enable
development and testing to proceed with reasonable
efficiency.” Kelly Waters
All the work happens during the sprint
Myth #5:
The documentation can’t be completed in the sprint
Myth #4:
“We must address what is actually holding
us back: how we think about our content in
the first place.”Noz Urbina
Embedded content is time consuming and expensive to maintain
Myth #6:
“Automation to cut out costly manual layout efforts.
Documentation processes align with agile
development processes.
More efficient, streamlined workflow.”
Andrew Westfold
Embedded content is time consuming and expensive to maintain
Myth #6:
50% of content marketers say biggest
problem is creating content
“Respondents overwhelmingly agreed that
high quality technical information is
important or very important with regard to
the initial purchase decision (88.7%).”IBM
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Deve
lopm
ent 2
weeks
Help Desk
Admin User
PartnerMarketing
Archive
Operations
“We must address what is actually holding
us back: how we think about our content in
the first place.”Noz Urbina
“Do the hard stuff to make it simple”
Chris Atherton
