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Companies are increasingly realizing their own business results are impacted not only by their own employees, but also by the employees and individuals across their value chain. These suppliers, partners, distributors, subcontractors, resellers and customers are referred to as the extended enterprise. Investing in learning that ensures better informed and better trained employees and customers across this extended enterprise is a critical business strategy necessary to compete successfully in today's highly competitive environment.In this webinar, Lance Dublin, an industry expert and dynamic webinar leader, will discuss how to describe the extended enterprise for your organization and identify where learning can add the most value. He will review mini-case studies of organizations who are involved in these initiatives and summarize the key insights from their successes and mistakes. And finally he will identify five critical steps you can and should take to be successful in leveraging learning across your extended enterprise.
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You can listen to today’s webinar using your computer’s speakers
or you may dial into the teleconference.
If you would like to join the teleconference,
please dial 1.408.600.3600 and enter access code 924 787 478 #
You will be on hold until the seminar begins.
#CLOwebinar
Learning for the Extended Enterprise:
Leveraging Your Value Chain
Speaker: Lance Dublin
CEO, Chief Solution Architect
Dublin Consulting
Moderator: Daniel Margolis
Managing Editor
Chief Learning Officer magazine
#CLOwebinar
Learning for the Extended Enterprise:
Leveraging Your Value Chain
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in the bottom right corner
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Frequently Asked Questions
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Daniel Margolis
Managing Editor
Chief Learning Officer magazine
Learning for the Extended Enterprise:
Leveraging Your Value Chain
#CLOwebinar
Lance Dublin
Chief Solution Architect
Dublin Consulting
Learning for the Extended Enterprise:
Leveraging Your Value Chain
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 7
Learning for the Extended
Enterprise: Leveraging Your
Value Chain
Lance Dublin CEO & Chief Solution Architect
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 8
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 9
Strategic thinking and services for assessing, planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological change initiatives
• Organizational development and redesign programs
35+ years of experience in adult education and training, motivation and innovation, communication and change leadership.
Founder and CEO of Dublin Group, a leading training development and change implementation company
Co-Founder Antioch College/West, innovative BA & MA program for working adults
Author & speaker
Lance Dublin
Founder & CEO
Dublin Group
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 10
Strategic thinking and services for assessing, planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological change initiatives
• Organizational development and redesign programs
35+ years of experience in adult education and training, motivation and innovation, communication and change leadership.
Founder and CEO of Dublin Group, a leading training development and change implementation company
Co-Founder Antioch College/West, innovative BA & MA program for working adults
Author & speaker
Lance Dublin
Founder & CEO
Dublin Group
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 11
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 12
Question #1. What organization in your company do you represent?
Question #2. What is your Extended
Enterprise expertise level?
POLL
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 13
Speed
Innovation
Competition
Technology
Diversity
Work
Complexity
Resources
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 14
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 15
P L
A C
E A
ny
Sam
e
T I M E
Any Same
Virtual
Physical
Any Time
Any Place
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 16
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 17
RSS
Virtual Worlds/Environments
Blogs, Pods, Videos, Microblogs, Wikis
Mobile Learning
Webinars / Virtual classrooms
LMS/LCMS/HCM
Informal Learning
Collaborative Learning
Non-Formal Learning
Performance Support
Networks/COPs
E-Learning (courses, modules, nuggets) Games
Uniquely Blended Learning
Simulations (e- & ILT)
Rapid e-Learning
ILT
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 18
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 19
Extended Enterprise
• ENTERPRISE
• Suppliers
• Partners
• Sub-contractors
• Resellers
• CUSTOMERS
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 20
1. Product development
2. Supply
3. Logistics
4. Sales
5. Implementation
6. Maintenance
7. Customer relationship
8. Support
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 21
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 22
"Enlightened organizations must identify 'links' in their
value chain that are most critical to their enterprise
success, and then conscientiously set out to improve
the performance of those links. Our research validated
that most organizations are aware of the need for
providing learning across the extended enterprise;
however the majority of them are not pursuing it.”
Cushing Anderson, Program Director, IDC’s Corporate Learning and Performance Group
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 23
Learning in the Extended Enterprise, 2006
76% … increasing level of proficiency of their channel partners’ employees is the most important reason to offer learning programs to this part of the extended enterprise
77% … in the future they would be doing more to serve these audiences in … the “extended enterprise”
92% …provide training to employees BUT only 38% provide customer training and 22% provide training to channel partners
82% … increase use of e-learning for customer training and 75% for channel partner training
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 24
Key Technologies Enable Enterprise Learning Success,
2010
… organizations are placing an increasing importance on the role learning plays in its ability to get things done, and improve its ability to create revenue and serve customers.
Top pressures driving learning: 39% business changes; 35% lack of skills in marketplace; 28% changing customer needs & expectations
Organizations extending learning to both customers and partners saw nearly double the increase in year-over-year revenue per FTE
Learning needs to expand it’s footprint inside and outside the organization, supporting employees, customers and partners at all stages of their relationship …
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 25
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 26
INDUSTRY: Manufacturing
AUDIENCE: Dealers
PAST SOLUTION: Yearly ILT events
CURRENT SOLUTION: Online University with eLearning modules
RESULTS: …..
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 27
INDUSTRY: VOIP, wireless, home solutions
AUDIENCE: Sales channel/VARs, CSAs, employees
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system
RESULTS: …..
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 28
INDUSTRY: Software
AUDIENCE: APD Academy, Accounting Professionals, Customers
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system to meet multiple audiences and business models
RESULTS: …
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 29
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 30
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 31
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 32
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 33
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 34
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 35
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 36
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 37
IMPACT INVESTMENT
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 38
IMPACT
INVESTMENT
EFFICIENCY – $
Costs & Access
EFFECTIVENESS –$$
Business Results
ADVANTAGE– $$$
Value
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 39
IMPACT INVESTMENT
EFFICIENCY – $
Costs & Access
EFFECTIVENESS –$$
Business Results
ADVANTAGE – $$$
Value
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 40
Lance Dublin
CEO& Chief Solution Architect
Dublin Consulting
415-759-1258
www.dublinconsulting.net
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