Why e-services are becoming so important for

postal operators? Agenda: Trends in the postal market E-commerce globally, in Europe and in Poland Paczkomaty 24/7 – InPost’s solutions towards e-commerce

in Poland E-services at InPost Developments at Integer.ua

Trends in European mail market

Decline in mail volume by ~5% yearly (gives 50% in 10 years time!)

Electronic substitution (emails, e-documents)

Technology improvements Market liberalisation and new entrants New generation of heavy users of

Internet, social media and others Growing importance of e-commerce Parcel business is growing (especially

B2C)

E-commerce growth

E-commerce is growing 25.6% of world population with

access to Internet - IMRWorld

Double growth of online retailing % of total (3.2% in 2009 to 7.4% in 2011) – PayPal UK

Online Retail Report

36% growth of e-commerce in Poland in 2009 – Sklepy24.pl

Lots of new opportunities

Digitalization of today’s world No demand for letter writing

booming of Facebook, Twitter, YouTube

Mail business is no longer sexy for young generation

How to offer the service to people who are working late hours?

How to attract younger generation? – Social Media ?

E-commerce and e-solutions

Integer.pl Group - introduction

Integer.pl in numbersResults (in

thousand PLN) 2005 2006 2007 2008 2009 Q1 2010

Net income from sales 31 507 44 778 62 123 94 945  135 874 42 196

Operating cots 29 215 43 029 58 897 91 045 12 6724 34 775

EBIT 2 303 1 826 3 533 8 505  12 333 7 421

Net profit 1 921 1 584 2 751 6 481  10 279 3 839

InPost’s e-services

Hybrid mail

E-invoicing

Mobile payments

Paczkomaty 24/7

Self-service pick-up points

The answer for a fast growing e-commerce market in Poland that meet customers needs (fast deliveries, longer opening hours – 24/7 and attractive prices)

300 machines in 67 cities in Poland

SMS / email notification about the parcel in the machine

Additional services: Insurance Cash on delivery

Paczkomaty 24/7

Paczkomaty 24/7 - statistics 96,69% delivered day after

posting 34,9% of parcels collected

between 18:00 – 9:00 48,18% of parcels collected

within 6 hours after leaving it in the machine

* Source: InPost, data from October ’09 – April ‘10

Multi-senders e-invoice

Clients

List of customers to be activated

Activation acceptance process

Application form

Direct Debit

activation

How it works?

Multi-senders e-invoiceHow it works?

Data transfer to issue e-invoice

Information about payment is transferred

E-invoice delivery to the customer

Client

Multi-senders e-invoiceHow it works?

Info about the payment

Payment acceptance

Money being transfered from

client’s account

Client

Client’s bank

Unaddressed mail distribution in Ukraine

Start in January 2009 in 3 cities (Kiev, Rovno, Lviv)

May 2010 – 190 cities Offered services:

Unaddressed mail distribution

Transport Printing

Customer base includes:

Integer.ua

Paczkomaty 24/7 in Kiev and other big cities – end of 2010