Improving the innovation process with informal networks

Organizational X-Ray

Improving the innovation process with informal networks London, 8.7.2011 Andrea Pesoli @anpesoli [email protected]

Open Knowledge srl – Organizational X-Ray: improving the innovation processs 07/2011 (p. 1)

Agenda

•  Overview & Methodology

•  Key findings

•  Next steps


Project overview

•  Organizational network analysis was used to study knowledge and innovation flow in a leading domestic appliances manufacturer and distributor (with operations in 26 countries)

•  The ONA was conducted across across selected parts of the company to principally identify target communities to support the implementation of an Idea Management platform and - ultimately - the achievement of superior innovation performance

•  A secondary objective was to identify opportunities for improved communication and engagement across the organisation


Innovation from a network perspective

Explore Exploit Evaluate Engage

Broad based scanning of the environment, looking for new

innovation opportunities

New ideas or inventions necessarily need to progress through an acceptance filter which

is usually in the form of management acceptance and approval to invest in an

idea’s progression

Finally, for those chosen initiatives the task is then to

convert the ideas into a deliverable solution or product from which a

business benefit is gained. Lock Lee L., Kjaer C., “The 3 E’s of Innovation: A

Networking Perspective”, 2007


ONA Demographics

•  Number of nodes: 3397 •  Overall response rate: 59% (1988 respondents)

Age Tenure


Target population by Country

10

250

500

1500


Response rate (WorldWide)

20%

40%

60%

80%


The 5 proposed survey questions

Relationship Survey Intensity/Frequency

Explore Of all of your contacts, who do you think is a source of new ideas?

1. From time to time 2. Good source 3. Prolific source 4. Outstanding source

Evaluate Who could be a good judge of the potential of an idea?

1. Fair judge 2. Insightful judge 3. Good judge 4. Excellent judge

Engage Who could help you influence management to support or invest in a new idea?

1. Rarely consider 2. Might consider 3. Likely choiche 4. Definite choice

Exploit When an idea has gained management approval, who would you choose to be involved in its execution/making sure it works?


Energise Of all of your contacts, which ones tend to energise and motivate you most? (in terms of coming up with new ideas and implementing them)


•  These five questions are aimed at identifying people that you believe play strong innovation roles.


Agenda


•  Key findings

•  Next steps


Network overview

Density (0-1)

Ties Average distance

Compactness

0.0012 9657 8.446 0.030

Expl

ore

Density (0-1)


Compactness

0.0011 6614 9.053 0.012

Eval

uate

Density (0-1)


Compactness

0.0010 5749 8.433 0.008

Enga

ge

Density (0-1)


Compactness

0.0014 7859 9.463 0.030

Expl

oit

Density (0-1)


Compactness

0.0010 5303 11.553 0.007

Ener

gise


Network overview – Unit contribution for each network Filtered networks: as presented below


Explore Network

Italy

UK

Poland

Russia

Turkey

France

Italy

Portugal

France

Of all of your contacts, who do you think is a source of new ideas?

Tie strenght: > 2 Indegree: > 10

AFC 2% Head 0% HR 1% Industrial 13% Marketing 6% R&D 29% Sales 35% Service 3% Supply Chain & IT 9%


Engage Network

Italy

UK Poland

Russia Turkey

Spain

Who could help you influence management to support or invest in a new idea?



UK


Exploit Network When an idea has gained management approval, who would you choose to be involved in its execution/making sure it works?



Italy

UK

Turkey

Russia

Italy

Poland

UK

Portugal

France


Focus Explore on IDD, Marketing and Product Technical

Italy

Italy

Russia

Italy

Turkey

Poland

Poland

UK

Italy



Exchange Analysis: identify potential Demand vs Supply gaps

A B

“A” nominates “B”, who provides A with critical information

“A” creates a demand for value on “B”

“B” supplies value to “A”

Demand Supply


Supply/Demand – Explore (unit)


Share of Interactions – Explore (unit)

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30energise


Key player for the “explore” and the “engage” phase

explore

eva

lua

te

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25

30

35

40

Meloni Maria Grazia

Bartocci LuiginoBartocci Massimo

Mazzucato Franco

Praolini Paolo

Pracchi Pier Andrea

Santarelli Enrico

Bartoccetti PietroColciago Luca

Faraldi Paolo

Farinelli Gianluca

Frattesi Stefano

Mencarini Adriano

Sablin Sergey Nikolaevich

Dag Turgay

Dalla Torre Barbara

Dobson Alistair

Faraon Diego

Goldsmith James

Golecki Pawel

Milone Davide

Pecci Laura

Perticaroli Cristina

25 30 35 40 45 50

unitAg

a AFC

a Head

a HR

a Industrial

a Marketing

a R&D

a Sales

a Service

a Supply Chain & IT

evaluate

explo

re

0

10

20

30

40

50

0 10 20 30 40

unitAg

AFC

Head

HR

Industrial

Marketing

R&D

Sales

Service

Supply Chain & IT


Selecting the best people

100 25 25 25 50 25

Explorers Engagers Energisers Evaluators

Leader Broker Leader Broker Leader Leader

We look at the Explore phase in two ways. The first is looking at how well the ideas people are connected (leaders). We also look for people that “bridge” diverse communities and are therefore best placed to facilitate breakthrough innovation (brokers). All countries/BUs must be present.

Evaluators help validate early stage ideas. The look both for the key evaluators (leaders) and at those who can “bridge” this network (brokers).

The ‘Engage’ phase is the critical phase where promising ideas need to engage management support for progression. All countries/BUs must be present. Energisers encourage others by strength of their character or achievements


Agenda


•  Key findings

•  Next steps


Wrapping up

•  The ONA has been able to identify key roles and individuals that are best placed to facilitate a significant improvement in innovation success

•  Together with the upcoming implementation of the Idea Management platform, we believe that this community of innovation brokers and proponents can bridge the Explore/Exploit divide to ensure future innovation success

•  The analysis also succeeded in providing insights on how performance improvement can be achieved through targeted efforts to align the actual organization with the informal collaboration networks.


Innovation can be “social” too!

Ideas are posted on the community, get

commented and voted


Next steps

•  Compare the results of this analysis with other companies •  Refine the “ROI” model of such a project, with specific metrics to

assess the improvement of a company innovation capabilities •  Develop a sound innovation leadership model, as the “Energise”

network seems not really effective •  Develop a “social analytics” (software) module that can

automatically present a network view of the interaction that are happening on (internal) communities


Nodes are sized by activity (posts made or received)

This map can be used to assess how and where executive engagement is happening

People connections from discussion threads


The map shows how ideas are connected based on the number of common people commenting on the idea

Maps like this can characterise the ‘crowd’ effect. Which cluster of

ideas are getting a quorum of support.

Idea Affinities

Organizational X-Ray

Improving the innovation process with informal networks London, 8.7.2011 Andrea Pesoli @anpesoli [email protected]


Open Knowledge

Our mission Bringing the enterprise 2.0 paradigm and technologies inside the organization to accelerate performance Improving the business potential by nurturing employee participation, customer engagement, open innovation

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Improving the innovation process with informal networks