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Driving Performance by Coaching
What does a Manager do?
What does a coach
do?
Understanding Your JobResponsibilities of an Manager1. Planning2. Analysing data3. Resource allocation4. Cost control5. Solving problems6. Writing reports7. Dealing with customers8. Meetings9. Email
Responsibilities of a Coach1. Motivating2. Communicating expectations3. Inspiring4. Listening5. Giving feedback6. Caring7. Winning and getting results
PlanningWriting reportsEmailPhone callsAnalysing dataMeetings
Resource allocationCost controlSolving problemsDealing with customersInterviews
WONT DRIVE PERFORMANCEWhat does a Manager do?
Motivating
Inspiring
Listening
Giving feedback
Caring
Winning
Getting results
Drives Performance
Coaching Plan
Happy
Productive
Stable
Exceptional Service
www.themotivationdoctor.com
Coaching Plan• The objective of this plan is to create a
happy, creative and productive team who provide exceptional service to everyone they interact with.
• When relationships with your team members are stable and productive, there is mutual trust and respect and a lack of tension. Your team will learn new skills, they will grow and develop and your business will benefit.
Coaching Plan
Happy
Productive
Stable
Exceptional Service
EffectiveBehaviour
ConfirmingFeedback
www.themotivationdoctor.com
Coaching Plan• As you Manage by Walking Around you’ll
see and hear things you like about a team member’s behaviour. This is the time to give some Confirming feedback. This is about giving the good news. It’s about confirming to your team member that you approve of whatever it is you’ve seen them do, or heard them say. It’s a compliment or a thank you.
Coaching Plan
Happy
Productive
Stable
Exceptional Service
EffectiveBehaviour
ConfirmingFeedback
Ineffective Behaviour Ignore
Anxiety
UnstableUnproductiveRelationship
EffectiveBehaviour
Ineffective Behaviour
www.themotivationdoctor.com
Coaching Plan
• When you see or hear things you don’t like about a team member’s behaviour, you could ignore it, you might not bother to find the causes, and you may just hope it’ll go away.
Coaching Plan
• What are the consequences?
Coaching Plan
Happy
Productive
Stable
Exceptional Service
EffectiveBehaviour
ConfirmingFeedback
Ineffective Behaviour
Deal with it
Ignore
ReprimandDominate
Anxiety
UnstableUnproductiveRelationship
EffectiveBehaviour
Ineffective Behaviour
www.themotivationdoctor.com
Think about a time in your life when you were reprimanded for failing to do something right. It may have been from a parent, a teacher or your boss. How did you feel about it then, and how do you feel about it now?
Think about a time in your life when someone helped, taught, coached you to get better at something. It may have been school, at work or in sports. How did you feel about the experience and how do you feel about it now?
Coaching Plan
Happy
Productive
Stable
Exceptional Service
ConfirmingFeedback
Deal with it
Coach with
ProductiveFeedback
Ignore
Reprimand
May justcomply
Anxiety
UnstableUnproductiveRelationship
EffectiveBehaviour
Ineffective Behaviour
Commitment
ResignSacked
Coaching is about finding out the cause of ineffective behaviour and discussing with the team member how, by working together, it can be put right.
It’s about telling the team member what you’re not happy with, listening to what they have to say and agreeing a way forward.
You can discuss the ineffective behaviour, explore the causes, and deal with them. The team member will know that you are supportive and understanding; however, they will also be clear about what you expect from them.
Have you got them?
Thank you
