Horizon Restoration

fire • water • mold

General Construction & Cleaning

Company Outline



Company Profile

• Over 92 full-time in-house employees

• 24/7 Live Call Center and Quality Assurance Team

• Emergency teams experienced in water, fire, storm and mold restoration

• 7 Project Managers, who oversee teams of professionals

� 7 Construction Teams

� 1 Mitigation Team

▪ 1 Mold Team

� 1 Contents Team



Affiliations, Awards & CertificationsIndustry Affiliations� IICRC (Institute of Inspection, Cleaning & Restoration)

� ABC (Associated Builders & Contractors)

� RIA (Restoration Industry Association)

Network Affiliations� DKI (Disaster Kleenup International)

� Crawford Contractor Connection

� Integresource

� Code Blue

Awards� Maybelle Clark Founders Award - MacDonald Center, 2006

Certifications

▪ IICRCWater Restoration Technicians – 15 employees

Advanced Structural Drying – 1 employee

▪ RIAMold Remediation Technicians – 2 employees

Certified Restorer – 1 employee

▪ CTS

Successful Subrogation – 8 employees



New Training Center!

Our newly constructed Training Center provides space for:

• Continuous Horizon & industry trainings

• Meeting space for Horizon & others



Locations

Portland Eugene

BendSalem

Training Center

Corporate Office



Current Service Area



Services

� 24/7 Emergency Mitigation Services

� Fire & Smoke Damage Restoration

� Water Mitigation

� Mold Remediation

� Commercial & Residential Reconstruction



24/7 Emergency Services

• Live call center

• Trained IICRC technicians

• Emergency pumping

• Water extraction & clean-up

• Specialized drying

• Emergency Response Vehicles

• Follow IICRC S500 Standard for water damage



Fire Restoration

� Emergency board up

� Contents Restoration

� Warehousing

� Computerized Inventory Software

� Electronic Restoration

� Fabric Restoration

� Demolition and Debris Removal

� Deodorization

� Certified Restoration Technicians

Before

After



Water Mitigation

� Water & flood clean up, including black water

� 24/7 emergency response

� Infrared Camera used by trained technicians

� Certified Water Technician

� Follow IICRC S500 Standard for water damage

� Minimization of Business and Property Loss

� Measurement and Recording of:

Temperature

Humidity

Moisture

� Full Job Photo Documentation



Mold Remediation

� Identification and testing

� Industry remediation protocols to diagnose

and remediate the damage

� Guidelines used are a collaboration of NYC

Dept of Health & Mental Hygiene & IICRC S520

� Follow up testing to ensure complete

remediation



ReconstructionMacDonald Center

� Houses 54 residents who are physically

disadvantaged

� Complete reconstruction project

� All work was accomplished without having

to relocate tenants

Irvington Place

� Retail/residential space

� Extensive water penetration damage

� Defective stucco applications & flashing

details



� Customer Satisfaction Index� Standardized Business Practices

� Estimating Platform - Xactimate

Internal Job Processing

� Quality Control Checkpoints

� Integrated Software



Integrated Software

• Adjuster access to job files from internet

• Mobile inventory system

• Date and time stamped job notes

• Full integration of:

– Accounting

– Production

– Marketing

– Works with Xactimate

For More Information:

www.assuredsoftware.com(Go to the JPP tab under “products”)



Contents, Pack-Out, and Inventory



All Items are Tracked - Every Step of the Way



Customer Satisfaction Index Report

• “Real time” customer satisfaction index

• Independent company to make calls and report findings

• Feedback allows us to resolve complaints in a timely manner

• Internal rewards for good scores and adjustments to avoid poor future scores



Standardized Business Practices

• Internal employee access to a standardized business practice job flow

• Ensures that all jobs are processed in the same manner

• Ensures that new employees are producing the same end products

• Examples of the system-

– Job file

– Call policy

– New customer calls

– A/R

– Job file close outs

CSR Initial call

Qualify and direct

Assigned

Project Mgr

Project Mgr in

Rotation

EMS Team is

dispatched

EMS

SupervisorNotified

EMS

After Hours

Call Center

Mitigation

Project Mgr

EMS Supervisor

Notified

Qualified

AccountNew Lead

Contact Customer

And Adjuster

Info to ACT

(ID:Active Sales)

Download Estimate

If Available

Prepare Estimate

Order Form

Complete

Financial Form

Xactnet

Assignment

Customer

Contacted in

Xactnet

EMS Completed

Packet Turned In

On Call Notified

Prepare Estimate

Order Form

INVOICE EMS

(close file)

Info to ACT, Job #

assigned, maps and

contract printed

CSR routes EOF for

immediate callback

or as scheduled

New Sales Call

CSR contact PM for

callback status:

Sales Call Procedure.

Inspect within 2 days;

write estimate within5 days

Job assigned to Project

Manager & Customer contacted within 10 minutes (EMS) and 30

minutes (Non EMS)

Final material

selections made, permits obtained and

work begins

Project updates

communicated every Tuesday & Thursday

Project complete, Project

Manager to conduct walk-thru with happy customer!

Estimated

completion date determined

Sign contract and

authorization to repair

Repair Process Flow



We look forward to serving your needs and

working with you in the future!

www.horizonrestoration.com

1.800.624.6903