Hey, Operations .., Mind Your Business!

HEY, OPERATIONS …

MIND YOUR BUSINESS!!

HOW TO BUILD WORLD-CLASS PARTNERSHIPS WITH THE BUSINESSES YOU SUPPORT.

One Stop LeaderShop®

The Complete Manager Training Program

BE A SNOOP. BE A BUSYBODY. BE A BUTTINSKI.

(IRONY? TABLE FOR 1?)

One Stop LeaderShop® The Complete Manager Training Program

BUT SERIOUSLY, STAY CLOSE TO YOUR BUSINESS LEADERS. WATCH, LISTEN,

LEARN, ACT ACCORDINGLY.


… BECAUSE THEIR BUSINESS IS YOUR BUSINESS!!


Do your homework about them. Care about customers as much as they do. Build capabilities to advance their goals. Generate profit to their bottom line. Keep control while promoting their sales. Earn a reputation and win their trust.

HERE’S WHAT TO DO …


A world-class business partner is insightful and informed.

DO YOUR HOMEWORK

One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program

http://www.onestopleadershop.com/

DO YOUR HOMEWORK

YOU’RE MINDING YOUR BUSINESS WHEN YOU …

• Regularly meet with your business

partners, and show that you understand their strategic imperatives. Set relevant goals for your team.

• Study trends in your industry, and position your business to compete. Develop your pro-forma response and have it ready.



A world-class business partner makes an inviolable service commitment.

CARE ABOUT CUSTOMERS



CARE ABOUT CUSTOMERS


• Articulate a customer-facing image and adhere to it. Make it a condition of employment for your team members.

• Set aggressive targets for problem resolution. Once achieved, raise the bar.

• Drive your error rate to zero. That’s right, zero.



A world-class business partner anticipates future strategic needs.

BUILD CAPABILITIES



BUILD CAPABILITIES


• Write your strategic plan around the future

needs of your business. Acquire the requisite people, process and technology.

• Improve performance metrics through meaningful process redesign. No heroics, please (‘cause they’re not sustainable.)



A world-class business partner thinks like an owner.

GENERATE PROFIT



GENERATE PROFIT


• Contribute materially to customer loyalty. Increase revenue.

• Drive your run rate downward. Decrease

cost.

• Manage unit cost. Ensure that your cost allocation is equitable and consistently applied.



A world-class business partner builds a foundation on which sales can soar.

KEEP CONTROL



KEEP CONTROL


• Maintain internal control without sacrificing

sales. Help the business grow.

• Promote sales without sacrificing internal control. Offer stability as one of the benefits of doing business with your company.



A world-class business partner is known for his/her professional relationships.

EARN A REPUTATION



EARN A REPUTATION


• Win the respect of your business leaders.

• Win the respect of your customers.

• Win the respect of your external providers: Regulators, Vendors, etc.

• Win the respect of your internal providers: Technology, Human Resources, Audit, etc.



Do your homework Care about customers Build capabilities Generate profit Keep control Earn a reputation

LET’S REVIEW …

One Stop LeaderShop



YOU ARE AN OPERATIONS

PROFESSIONAL. YOU ARE THE

SERVICE PROVIDER.



AND, AS IMPORTANTLY, YOU ARE THE COST

MANAGER.



YEP .... MIND YOUR BUSINESS!!



ONE STOP LEADERSHOP®

THE COMPLETE MANAGER TRAINING PROGRAM


BROUGHT TO YOU BY …



Complete 14 Volume E-Book Links

Workbook (CD ROM)


http://www.onestopleadershop.com/e-books-manager-training-program/














http://www.onestopleadershop.com/manager-training-program/one-stop-leadershop-workbook-cd-rom/



Complete 6 Volume Paperback Book Links

Workbook (CD ROM)


http://www.onestopleadershop.com/paperback-books/






http://www.onestopleadershop.com/manager-training-program/one-stop-leadershop-workbook-cd-rom/


ALSO AVAILABLE ON SLIDESHARE LISTS FOR LEADERS

Intro i Leadership Principles Intro ii: Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity One Stop LeaderShop® www.onestopleadershop.com

The Complete Manager Training Program

http://www.slideshare.net/LeaderShop/intro-i-leadership-principles

http://www.slideshare.net/LeaderShop/lists-for-leaders-intro-ii

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-1-strategic-planning-in-five-steps

http://www.slideshare.net/LeaderShop/lisis-for-leaders-list-2-service-quality-promises

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-3-successful-hiring

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-4-cheap-training-ideas

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-5-performance-management-style-points

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-6-gathering-employee-feedback

http://www.slideshare.net/LeaderShop/list-7-motivations-for-managing-metrics

http://www.slideshare.net/LeaderShop/list-8-signs-of-continuous-improvement

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-9-project-delivery-scorecard

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-10-rules-for-a-winning-budget-season

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-11-keys-to-equitable-cost-allocation

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-12-vendor-selection-checklist

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-13-internal-control-wellness

http://www.slideshare.net/LeaderShop/lists-list-14-ab-cs-of-business-continuity


ALSO AVAILABLE ON SLIDESHARE HOW TO BE A GREAT EMPLOYEE

… advice for the career-minded beginner.

Lesson 1: Think Strategically

Lesson 2: Follow a Set of Guiding Principles

Lesson 3: Be a Responsible Corporate Steward

Lesson 4: Care About Customers

Lesson 5: Say It With Numbers

Lesson 6: Manage Yourself

Lesson 7: Redefine Professional Growth


http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-lesson-1

http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-esson-2

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-3

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-4





ALSO AVAILABLE ON SLIDESHARE LEADERSHIP FOR THE TIME OF YOUR LIFE

Need solutions? … help has arrived!

Recent Graduate

Young Professional

Manager of Manager

C-Suite Executive


http://www.slideshare.net/LeaderShop/recent-graduates-time-of-your-life

http://www.slideshare.net/LeaderShop/young-professional-time-of-your-life

http://www.slideshare.net/LeaderShop/manager-of-managers-time-of-your-life

http://www.slideshare.net/LeaderShop/c-suite-time-of-your-life




ALSO AVAILABLE ON SLIDESHARE PERFECT PAIRINGS SERIES

Some business practices are simply meant to be together …

Service Quality & Vendor Management

Performance Management & Employee Satisfaction

Strategic Planning & Equitable Cost Allocation


http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-service-quality-vendor-management

http://www.slideshare.net/LeaderShop/perfect-pairings-performance-management-employee-satisfaction

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-equitable-cost-allocation-strategic-planning

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-equitable-cost-allocation-strategic-planning


THANK YOU FOR VISITING ONE STOP LEADERSHOP Manager training just got easier.

