Global E-Commerce Delivery Report 2011

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

[email protected]/ystats

Publication Date April 2011

Language English

Format PDF & PowerPoint

Number of Pages/Charts 85

Covered Countries USA, Canada, Brazil, UK, France, Spain, Italy, Netherlands, Belgium, Germany, Austria, Switzerland, Sweden, Norway, Finland, Denmark, Russia, Poland, Turkey, Japan, South Korea, China

Price Single User License: € 2,950 (excl. VAT) Site License: € 5,900 (excl. VAT)

Global Site License: € 8,850 (excl. VAT)

Global E-Commerce Delivery Report 2011 April 2011

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

Provided by

Global E-Commerce

Delivery Report 2011

April 2011


Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51


Global E-Commerce Delivery Report 2011

Key Findings

Company and Product Information

Covering Facts and Trends about Deliveries within E-Commerce for 22 Countries

• IntheUS,moreandmoretraditionalretailersareseekingtocompetewiththeefficiencyandshippingspeed of online merchants such as Amazon.com.

• French E-Commerce player 3 Suisses invested into the modernization of its logistics activities, while the company already offers 24-hour delivery.

• InGermany, major logistics companies within E-Commerce are Deutsche Post / DHL, DPD, GLS, Hermes and UPS.

• ThebottleneckofChina‘s E-Commerce industry seems to be logistics, with a growth of +30% year-on-year in terms of packages delivered, lagging far behind the growth of the online shopping market.

• InBrazil, an increasing number of logistics companies, such as Total Express, Correios and Tegma, are investing into E-Commerce delivery.

About our Reports

Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions

A list of advantages• yStats.comprovidessecondarymarketresearch:Byusingvarioussourcesofinformationweensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.• Theanalyses,statisticalreportsandforecastsareonlybasedonreliablesourcesincludingnationaland internationalstatisticaloffices,industryandtradeassociations,businessreports,businessandcompany databases, journals, company registries and news portals.• OurinternationalemployeesresearchandfilterallsourcesandtranslaterelevantinformationintoEnglish. This ensures that the content of the original studies is correctly interpreted.• yStats.comdeliversallresearchresultsasPowerPointfiles.Alldatacanthereforebeuseddirectlyforboard presentations or be individually adapted. • Ifrequired,yStats.comprovidesin-depthanalysisforallresearchprojects.Simplysendusarequest.

About yStats.com

• yStats.comhasbeencommittedtoresearchup-to-date,objectiveanddemand-baseddataonmarketsand competitors from various industries since 2005. • HeadquarteredinHamburg,Germany,thefirmhasastronginternationalfocusandisspecializedin secondary market research. • Inadditiontoreportsonmarketsandcompetitors,yStats.comalsocarriesoutclient-specificresearch.• ClientsincludeleadingglobalenterprisesfromvariousindustriesincludingB2CE-Commerce,electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting.

Canada

• SurveyonOnlineConsumerPreferencesregarding Shipping and Return Services, 2010

Brazil

• LogisticsInvestmentsofTotalExpress,2011

• LogisticsInvestmentsofCorreios,2011

• Acquisitionof“Direct”byLogisticsCompany Tegma, 2011

2. SOUTH AMERICA

France

• MostimportantDeliveryOptionsandFeaturesof OnlineOrders,in%,2008

• LogisticsInvestmentsof3Suisses,2011

• E-CommerceActivitiesofTNTExpressandAdrexo Colis, 2010

Spain

• InternationalDeliveryofZara,2010

Italy

• LogisticsCarriersutilizedbyInternetShops,in%, 2010

Netherlands

• SatisfactionofDutchOnlineShopperswith E-Commerce Delivery, 2009

Belgium

• DeliveryMethodsusedinB2CE-Commerce,in%, 2009


Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51


Global E-Commere Delivery Report 2011

USA

• MajorRetailersOnlineDeliveryPerformanceas Competitive Advantage, 2010

• SurveyonmostefficientDeliveryOptionsand OfferingforincreasingOnlineSales,2010

• PreferredDeliveryDestinationofOnlineShoppers, in %, 2010

• AssessmentoftheFree-ShippingDayduring Holiday E-Commerce Sales in 2010

• ShareofFreeShippingOrdersduringHoliday E-Commerce Sales, in %, 2010

• NewDeliveryConceptofAmazon,2011

• EcologicalShippingServiceofAmazon,2010

• InternationalDeliveryofGAP,2010

• ShippingStrategyofMacy’s,2011

• ShippingStrategyofSears,2010

• Store-PickupProgramofAmericanApparel,2010

• DistributionStrategyofBorders,2011

• DeliveryCooperationofBrandsMart,2010

• FreeShippingProgramofShopRunner,2010

Table of Contents (1 of 2)

1. NORTH AMERICA

UK

• DetailedFactsonOnlineofferedDeliveryOptions, includingNumberofDeliveryOptions,Possibilityof Delivery Date Selection

• DetailedFactsonOnlineDeliveryCosts,including Delivery Costs 2006-2009, Extra Costs for Express Delivery

• DetailedFactsonOnlineDeliveryFlexibility, including In-Store Delivery

• DetailedInformationonOnlineDelivery Information Services, 2009, including Tracking Options

• DetailedInformationonOnlineDelivery Performance, including Duration of Delivery, Delivery within promised Time Frame

• FreeDeliveryServiceofAmazonUK

3. WESTERN EUROPE

Austria

• LogisticsOperationsofMediaMarkt,2011

Sweden

• ExpectationsforDeliveryTimeofDistanceSelling, incl. E-Commerce, in %, 2009

5. SCANDINAVIA

Switzerland

• DeliverySurchargesofOnlineShops,byProduct Category, in %, 2010

Norway


Finland


Denmark

• OnlineDeliveryMethodsused,in%,Q32010

• SatisfactionwithonlineDeliveryServices,in%, Q32010



Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51


Global E-Commere Delivery Report 2011

Germany

• MarketShareofPostalCompaniesregarding OnlineShops,in%,2010

• SatisfactionwithOnlineDeliveryServiceregarding differentAspects,in%ofOnlineShops,2010

• LogisticsExpansionofAmazon,2011

• E-CommerceSolutionsofDHL,2010

• CooperationofDHLandePages,2010

Table of Contents (2 of 2)

4. CENTRAL EUROPE

Russia

• ExpansionofEuroset-Logistic,2010

6. EASTERN EUROPE

Poland

• LogisticCompaniesusedbyInternetShops,in%, 2009

Turkey

• NewLogisticsCenterofMarkafoni,2010

Japan

• CooperationofYahoo!JapanandTaobao,2010

• FoodDeliveryofAmazon,2010

7. ASIA

South Korea

• UsedDeliveryServicesofB2CE-Commerce Orders,in%,2009-2010

China

• LogisticsProblemswithinE-Commerce,2011

• ExpressDeliveryvs.E-CommerceMarket; including Revenue from Express Deliveries, inRMBbillion,January2010&January2011

• WarehouseandLogisticsPlansofAlibaba,2011

• StrategicDeliveryAgreementofAlibaba,2010

• NewDistributionCenterofAlibaba(Taobao),2011

• LogisticsInvestmentsof360buy.com,2011

• LogisticsandDeliveryActivitiesofDangdang.com, 2011

• CooperationofUPSandAliExpress,2010

• NewServiceforeBaySellersofWebgistix,2010

Samples


Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51


Global E-Commerce Delivery Report 2011


45

TNT Express agreed to acquire a 50% stake in French parcel delivery company Adrexo Colis to strengthen its position in B2C E-Commerce.

Source: Journal of Commerce Online, December 2010

France: E-Commerce Activities of TNT Express and Adrexo Colis, 2010

TNT Express agreed to acquire a 50 percent stake in French parcel delivery company Adrexo Colis in a bid to strengthen its position in the country's fast growing market for e-commerce and business-to-consumer deliveries.

The deal, which requires regulatory approval, will allow Netherlands-based TNT Express and Spir Communication, Adrexo's parent, to speed up the development of standard home delivery services with 48-hour and 72-hour delivery guarantees across France.

Adrexo Colis, which has 300 full time employees, delivered 22 million parcels and generated revenue of $70 million in 2009.

TNT Express said its 450-strong French sales force will market the new Adrexo Colis delivery service across France, complementing its own express services in the country.

TNT Express has 120 hubs and depots in France serving 620 scheduled trucking services and 14 daily air connections.

TNT said the French e-commerce market for products and services was worth over $33 billion in 2009, an increase of 26 percent on 2008.

The number of online stores grew 35 percent during the period to64,100.


73

In 2010, ‘Door-to-Door delivery services’ were the most used delivery option in South Korean B2C E-Commerce with 92%.South Korea: Used Delivery Services of B2C E-Commerce Orders, in %, 2009-2010

Source: Statistics Korea, March 2011

2009 2010 Year-on-Year Change

Total 100 100 -

Self-run delivery 2.8 2.9 +0.1

Door-to-door delivery services 87.0 92.1 +5.1

Postal services 1.5 1.2 -0.3

Offline partnership 6.2 2.2 -4.0

Others 2.4 1.6 -0.8


Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51


Report Order Form

REPORT ORDER FORM

Place Your Order as Follows:

Call us at + 49 40 39 90 68 50

Fax us at + 49 40 39 90 68 51 using the form below:

Scan and Email us at [email protected] using the form below:

Place your order now:

Please confirm the license type you require:

Single User License Site License1 Global Site License2

Report Title Publication Date Price (€)

An invoice will be sent to your company. Please complete your contact details.

Title: Mr/Mrs/Ms First Name

Last Name

Job Title

Company

Email Address

Telephone Number

Fax Number

Address

City State/Province

Country Post Code/ZIP

All Forms must have a signature to confirm your order:

Signature

Where did you find us?

Google/Search Engine Google Adwords/Online Advertising Article in Trade Journal Press Release Social Media Recommendation Others: ________________________

Note: Reports are provided in electronic PDF form. yStats.com will contact you in the future to provide our free newsletter or other mailings. If you do not wish to receive our newsletter or other mailings, you may advise us of this. Your contact information will not be sold to other organizations. 1) Site Licenses, allowing all users within a given geographical location of an organization to access the report, are available for double the price. 2) Global Site Licenses, allowing all worldwide users of an organization to access the report, are available for triple the price.

EU Companies must supply VAT No

Purchase Order No (if required) Order Date

Business

Global E-Commerce Delivery Report 2011