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Asian thought leader Wali Zahid's talk on Future of HR at an SHRM conference in Karachi, Pakistan
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Skill City: Asian Answers… to Asian Questions skillcity.co
The Future of HR Wali Zahid | ceo, Skill City bahrainSHRM Pakistan HR Conference
Karachi Marriott: 22 October 2013
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Welcome!
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Who’s Wali?
Asian businesses have known Wali for his 20-year work
on business leadership and executive coaching
Leads the longest-running Train-The-Trainer program |
14th year | 16+ Asian locations | 1,000+ trainers
Taught MBA courses at IBA, ZABIST, CBM, UMT, IIU, Dow
Board/Advisory @ LCWU, Indus Valley, CBM, PSTD
At heart: a disruptor | challenging training efficacy,
schooling, performance appraisal, leadership readiness
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World’s first paper-free TTT
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That’s us on web!
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That’s us on FB! Like us
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Advising Nawaz Sharif govt
Was flown in to advise the new Nawaz Sharif
government on turning around state-owned
enterprises before the cabinet took oath!
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Leads CEO leadership workshop
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2050 interview – Urdu Digest
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CEO Summit with Shahbaz Sharif
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At Pakistan Vision 2025 meeting
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Two parts of talk
1. How disruptions are shaping the world
2. What it means for HR
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Predicting the ‘future’
‘Only a fool can predict future!’ Is that me?
Quite a challenging task!
Made a bit easy by multi-source windows
Health warning: My views could be extreme, inconvenient, controversial, provocative!
Allah knows best (wallahu aalamu bissawab)
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Part 1
How disruptions are
shaping the world
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How disruptions are shaping world
The world is connected today in ways that are
shattering traditional concepts
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Workforce today!
Boring Job clip
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1. Future world of work
Year 2050: A world without offices
Future Shock fame Alvin Toffler
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‘Work doesn’t happen at work’
Movement, led by Jason Fried talk at TED
M&M are two reasons: Managers & Meetings
So, we are not just talking about flexi-hours
working, we are talking about homeworking
(see WWF report on Future of Planet)
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‘Only 1 in 10 managers working’
Ghoshal: ‘Beware the Busy Manager’ research
for HBR
Only 10% managers purposeful
Rest of managers: distracted (40),
procrastinating (30), disengaged (20)
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What are managers doing?
ENERGY High
Distraction40%
Procrastination30%
Purposefulness10%
Disengagement20%
High
FOCUS
Low
Source: Bruch and Ghoshal, HBR
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The 4-hour work-week movement
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Employee engagement is lowest!
Gallup Engagement Index sows declining numbers every year
2013: disengagement costing the US $450-$550 billion annually
China: only 6% engaged (2013)
India: only 8% engaged (2012)
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Employee drivers
‘Meaning’ is
the new
money’ – HBR
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Employee drivers…
Dan Pink, Drive: 3 drivers: autonomy, mastery,
purpose. Money is not!
Punished by Rewards, Alfie Kohn
PRP (performance-related pay) is out!
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Performance appraisal
A serious movement in place – led by WSJ /
Guardian, Forbes, even HBS. Says:
‘Don’t just redesign, scrap annual appraisals!’
Wali taught a PA 2.0 MBA course at CBM &
Zabist during 2006-11, trying to develop
alternatives to appraisal!
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Forbes – scrap PA!
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WSJ – scrap PA!
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2. HR supply chain – as we speak
Schools, colleges, universities
New recruits/ new employees
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What is out
1. Motivated, disciplined employees (not made any
more!) – Because of Gen Y autonomy needs
2. Training, knowledge, instruction (not effective!)
3. Degrees obsolete (Google HR boss - no GPA, no
interviews!)
4. Schools & universities (replaced by MOOCS, Khan
Academy, FutureLearn UK)
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Gen Y’ers / Millennials
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Gen Y employee experiences
Mass customization – everyone has a different
need that needs to be met
‘Managing your people as a workforce of one’
as Accenture calls it
Means: different strokes for different folks
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End of teaching? Edudemic
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Learning, not teaching! Wharton
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End of college degrees: HBR
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GPA & interviews useless: Google
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Khan: Teacherless classrooms
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KAS: Parent-Teacher Meeting
‘Teachers are the biggest hurdle in student
learning,’ KAS tells parents at Karachi
PTM/2013
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MOOCs replacing unis
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Free education globally
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MOOCs rising
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Even UK unis following!
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3. Technology
Cloud, wearable computing is changing everything – Google Glass, iWatch
Death of ERP (now open-source, SaaS, modular, smaller)
Tracking of productivity in real-time
End of office email, and all those cc’s!
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End of ERP
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Recruiting: Things at speed of life
Earlier: Recruiting cycles used to take forever
Now: End of CV hiring - social recruiting at runtime
Tech to take over compensation, succession planning and training
Automatic data collection and analytics
Software that pre-interviews candidates
The resume’s relevance fades, while visible portfolios rise
More standardization and integration with applicant tracking systems (ATS)
More, earlier face-to-face conversations with video interviewing
Source: David Spark
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Part 2
What it means for HR
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Likely scenario: 3 things may happen
1. Some HR parts which have no efficacy are removed from the transaction/table
2. Some HR parts taken by technology/BPO –recruitment, training, productivity tracking, rewarding
3. Some parts will become line functions –engagement
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What will HR do then?
Honest answer: We don’t know!
New roles (beyond HRBP) to emerge in a new era
1. Commercial acumen/ business-orientation!
2. HR as entrepreneur or innovator
3. Key role: Balancing technology and human touch
4. Managing Just-in-Time workforce capability
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Questions?
This is draft version 1.
Future versions may take a different shape!
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Thank you!
Wali Zahid
www.skillcity.co
+92 300 820 1 88 9
+971 50 2 55 3 88 7
+973 3416 0522