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business studiesbusiness functions
• Give example an example business for the next for organisations shown.
• Write the 4 down
Business Organisation• Organisation by type• Global businesses – complex organisation
structures (Microsoft)• National – organisation possibly stretches
throughout the country (Li-Ning)• Regional – could be through a county or wider area
(North West, or province etc.. Hangkong Beer)• Local – small organisations serving local area or
community (Chicken Man)
Example ??
Example ????
?????
Example ????
FUNCTIONAL AREAS WITHIN BUSINESS
So what is today's lesson
about?
What will we learn today?
• What business functions are
• What different functions a business has
• What tasks these functions do
FUNCTIONAL AREASIn every business there are tasks that must be done on a
regular basis
These might include:• Selling Products• Paying Bills• Hiring Staff
These tasks are often called functions & are defined as:
“The person, or department responsible for completing particular tasks within a business, e.g. Finance”
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Business Functions• Human Resources• Customer Service• Sales and Marketing• Research and Development • Administration and IT• Production/Operations• Finance and Accounts
Human Resources• Recruitment and retention– Job descriptions– Person Specifications
• Dismissal• Redundancy• Motivation• Training staff• Health and safety and conditions at work
Customer Service• Monitoring distribution• After-sales service• Handling consumer enquiries• Offering advice to consumers• Dealing with customer complaints• Publicity and public relations
Sales and Marketing• Market research• Product– advice on new product development, product
improvement, extension strategies, target markets• Promotion strategies• Pricing strategies• Sales strategies• The sales team
Research and Development
• New product development (innovation)• Product improvements• Competitive advantage• Value added• Product testing• Cost savings
Administration and IT
• Managing property – cleaning, health and safety, maintenance, security
• Reception• Clerical work – reporting, recording, record keeping, communication
• Overview of quality control• Use of IT systems
Production/Operations• Acquiring resources• Planning output – labour, capital, land• Monitoring costs• Projections on future output• Production methods– Batch– Flow– Job – Cell
• Efficiency
Finance and Accounts• Cash flow– Monitoring income/revenue– Monitoring expenditure
• Preparing accounts• Raising finance– Shares – Loans
• Links with all other functional areas
NAME THAT FUNCTIONAL AREA
3 VideosWhat functional area?
What activities are carried out in this area?
FIND THE FUCTIONAL AREAAround the room are 5 different functional areas- Finance- Human Resources- Production- Administration- Sales & Marketing
Move to the area of the room which you think the statement relates to!
Selling the product or service to customers,
either over the telephone or face to
face
Preparing the payroll and paying staff
salaries
Receiving and recording all job
applications, arranging interviews and
notifying candidates of results
Collecting, distributing & dispatching the mail
Arranging staff training and encouraging continuous
professional development
Promoting products and services through a variety of advertising
and promotional methods, e.g. TV,
online, direct mail & sponsorship
Scheduling routine machinery inspections
& maintenance & carrying out repairs as
required
What will we learn today?
• What business functions are
• What different functions a business has
• What tasks these functions do