From The Outside In Voice

FROM THE OUTSIDE IN

MANAGE NATURALLY.COM

MAKING THE COMPLICATED SIMPLE

CONSULTING FOR VALUE ADDEDBUSINESS:

ADMINISTRATION, OPERATIONS,PLANNING,

INNOVATION, TRAINING AND LEANTRANSFORMATIONS







510 224 0493510 743 4237 [email protected]

510 224 0493510 743 4237 [email protected]

510 224 0493510 743 4237 [email protected]

Sunday, May 30, 2010

THE FOREST FOR THE TREESMost People who own or manage businesses get caught up

putting out fires and tending to the details; they don’t have the time or energy to tend to the System.


YOUR BUSINESS IS A SYSTEM


MORE THAN THE SUM OF ITS PARTS"a set of interdependent components that work together to try

to accomplish the aim of the system" deming


IF A BUSINESS IS A BODYAnd those in charge are stuck being arms and legs,

Where’s the head?


STUCK LOOKING INSIDE OUTWhen they should be looking Outside In


OUTSIDE INmeans to apply the discipline of seeing everything through your

customer’s eyes, from their point of view.


IT’S THE ART OF GETTING OFF YOUR DUFFand going to where your customer interacts with your product

and see for yourself, through their eyes.


IT’S ABOUT THEM, NOT US!their families, their homes, their lives


CUSTOMERSAren’t Spreadsheets


A SPREADSHEET NEVERSold a thing, nor has it added quality to a product or service:

only the people who touch it can!


GO TO WHERE THE ACTION ISThe Real Place, Where Your Product or Service is Used


“THE HEART OF IMPROVING HOW THINGS ARE DONE IS IN OBSERVING ON THE WORK

FLOOR.”

The only place value for your customers can be added.


JOIN THE CONVERSATION

at managenaturally.com

©2010 Dan Strongin All Rights ReservedPermission granted to distribute freely, intact only, and only if shared at no cost.












510 224 0493510 743 4237 [email protected]

510 224 0493510 743 4237 [email protected]

510 224 0493510 743 4237 [email protected]


Business

From The Outside In Voice