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In May 2012, Freedom Communications carried out a survey among its customer base, to determine the awareness of Freedom products and services offered, levels of satisfaction in working with the company and challenges and priorities for IT in the next 12 months. The purpose of the exercise was to gain a better understanding of Freedom’s customers, the challenges they face and most importantly to ensure we are collecting direct feedback from our customers to shape the service and support offered.
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www.freedomcomms.com/activesupport
‘Our Survey Said’
Customer Survey Results
June 2012
www.freedomcomms.com/activesupport
We wanted a better understanding of…
Customer awareness of
what services Freedom offer
The major challenges and priorities over the next 12 months
Levels of customer
satisfaction
www.freedomcomms.com/activesupport
We discovered…
Over 70% of customers think the service is excellent
Only 30% are aware of Freedom’s offering outside telephony. We want to change this!
www.freedomcomms.com/activesupport
Customer priorities for 2012
One in three will focus on a
technology upgrade or migration plan
Challenges customers face…
www.freedomcomms.com/activesupport
The biggest are shrinking budgets and meeting user
demands
www.freedomcomms.com/activesupport
Our customer reaction…
www.freedomcomms.com/activesupport
What to know more?
This is just a sample of the type of insight gained from our customer survey
For the full report or to get a better idea about Freedom contact your account manager or [email protected]