Motivate Recognize Reward

“Never miss the opportunity to recognize or reward your members. Recognition and reward are a crucial part of every successful retention

strategy.”- John McCarthy, IHRSA

Elected in 2005 as the first Official Rewards Program of:

The Ultimate Systematic Online

Referral, Reward and Loyalty Program

exclusive to the health and fitness

industry!

Driving Key Behaviors

Retention

5% increase

Referral Generation

15% increase

Email Saturation

100% + increase

Non-Dues Revenue

8% increase

Most Common Questions Asked?

Administration time?

What can fitRewards do for

my club?

Step 1: Launch Strategy Process

?Explore Club

Management SoftwareIntegrated/Report Based

Design Behaviors and Point Structure

Design Customized Rewards

Step 2: Build Your Program

Custom Marketing Materials

Set Up Online PlatformStandard vs Custom

Staff Training

1. Create Platform2. Load Custom Rewards3. Customize How Points Work Page4. Customize Emails

Program Trainings

General Staff

Membership Staff

Marketing Consultation

Point Administrator

Front Desk, Fitness Staff, Member Services, etc.

Full program walkthrough

Educate staff on how to use fitRewards

Training on acquiring emails and referrals at POS

Review existing and fitRewards

How do we bring program to life?

Training on how to use admin site, run reports, upload files, manually award points

Step 3: Launching Your Program

?Marketing Campaign

Invitation to Activate Sent

Member Activation

www.fitrewards.com

Three Step Refer A Friend Process

1. Email to Referral

2. Email to Member

3. Email to Facility

Ongoing Marketing & Management…

• 16 Strategically Planned Automated Emails• Invitation to Activate• Three Referral Emails• Monthly Statement Emails to Members• Redemption• Points earned• Happy Birthday• Other administrative support emails

• Member Surveys

• Quarterly ROI Reports

Program Investment…

Initial Investment: • Technology Interface• Design Consultation• Custom Marketing Materials• Custom Trainings

Monthly Management: • Client & Customer Online Support• Platform & Product set-up and on-going maintenance • Ongoing Trainings• Marketing Support including all email communication, program surveys and

benchmark reviews

Product Fulfillment: • fitRewards coordinates shipment of product right to your members door within 20-25 days

Includes cost of shipping, handling, insurance, & taxes.• Cost for redemption of product - 2 cents per point• Redemption of your own club services and products – only $4.95 per redemption

Getting Started is Easy…

1. Schedule Kick Off Meeting!

2. Set up Time Line – 30 Day Lead Time

3. Launch fitRewards to Members!