What makes a Leader??Leadership is about Emotions!

Managing your emotions – is what we call as Emotional Intelligence (EI)

Let your emotions work for you, not against you

Have you come across these situations??…

Relationship Problems – when you fail to communicate what you need; when you lose the confidence of your team members; when you are acknowledged as – “never approachable”

Rage in the Workplace – Outburst of emotions

Poor decision making capability – Pre-occupied with frustrated thoughts

Failure to advance in career – losing track of the actual purpose!

This happens when we neglect to manage our emotions…

High rate of attrition in your team (healthy or bad!) – People start leaving you…not the job. Think! They start moving away from your vision

Lack of complete delegation – Lack of trust leading to micromanaging, when it actually can be avoided

What happens when we manage our emotions??

Personal mastery over our life’s purpose & intention

Empathy

Personal influence that enable us to advance our purpose

A tenacity to face and resolve both internal and external conflict

Solve issues related to morale at work

Be more approachable

Advance in decision making and logical thinking under any amount of pressure

Be the most wanted Manager anyone would want to work for..

ApproachableProblem solver

LeaderDrives the VisionIgnites the best

performance

Definition Hallmark

Self Awareness

The ability to recognize and understand your moods, emotions and drives as well as their effects on others

Self-confidenceRealistic Self developmentSelf-deprecating sense of humor

Self-Regulation

The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgement to think before acting

Trustworthiness & integrityComfort with ambiguityOpenness to change

MotivationA passion to work for reasons that go beyond money or statusThe propensity to suspend judgement –to think before acting

Strong drive to achieveOptimism, even in the face of failureOrganizational commitment

EmpathyThe ability to understand the emotional makeup of other people Skill in treating people according to their emotional reactions

Expertise in building and retaining talentCross-cultural sensitivityService to clients and customers

Social SkillsProficiency in managing relationships and building networksAn ability to find common group & build rapport

Effectiveness in leading changePersuasivenessExpertise in building & leading teams

Components of Emotional Intelligence

How then can one improve emotional intelligence? • Pay attention to self and other’s body language

• Listen more; speak less- develops empathy

• Get curious, not furious- Watch what you say especially when frustrated or annoyed. Reframe negative emotions into curiosity - " ... this makes absolutely no sense to me" can be replaced with, "Do you see something in this that I must be missing”

• Elicit pride in others – Reason for working together

• Remember that emotions are contagious - A dominant person's emotions (negative or positive) always influences others. Leaders should be careful to show only those emotions, which they want to see in others

Checklist – for building an Emotionally intelligent team

Self Awareness Relationship awareness

Self-Management

Motivation Relationship Management

Does the team know it’s purpose?

Is the team able to accept each other?

Does bullying occur?

Does the team have a sense of purpose?

Do team members feel valued and listened to?

Importance of achieving the purpose?

Is the team aware of it’s shortcomings?

What mechanisms are in place to resolve team conflict?

Do they know how their job fits into the big picture?

Would they recommend you as a good boss to work for?

Team Solicits honest feedback?

Is the team taking measures to correct themselves?

What is the emotional tone set by your leadership (negative/positive)

Do you know what motivates each member?

Do they take efforts to refer people from outside?

Does the team learn from mistakes?

What are you doing to help your team advance?

How Is EI reinforced, encouraged or rewarded?

Do they contribute above and beyond the expected?

What is the tone of our communication with your team?

Any serious issues within the team, you are not aware of

How long does it take a new entrant to be productive?

How is work-life balance encouraged?

Does each member often get feedback?

Do they take the extra effort required to get the work done?

THANK YOU!!

EI is being seen as an excellent medium to enhance the environment, culture, leadership and team dynamic within an organisation.

You can buy people’s time; you can buy their physical presence at a given place; you can even buy a measured number of muscular motions per hour. But you cannot buy enthusiasm…you cannot buy loyalty…you cannot buy the devotion of their hearts. This you must earn