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WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:
A
How coaching can improve the performance of your employees
and organization.
How to develop your managers coaching skills based on
leadership styles.
How to develop a coaching method/model that will work for your
managers and organization.
WHY COACHING SKILLS ARE IMPORTANT FOR
YOUR MANAGERS?Organizations with senior leaders who
coach effectively and frequently
IMPROVE BUSINESS RESULTS BY
SOURCE: BERSIN BY DELOITTE
Top Missing Skills In
Mid-Level Leaders
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change
5. Communications
6. Business AcumenSOURCE: Bersin by Deloitte
21%
Organizations with senior leaders who coach effectively
and frequently
IMPROVE BUSINESS RESULTS BY 21%
SOURCE: Bersin by Deloitte
Coaching is a process that enables learning and
development to occur and thus performance to improve.
To be successful a Coach requires a knowledge and
understanding of process as well as the variety of styles,
skills and techniques that are appropriate to the context
in which the coaching takes place.
Eric Parsloe, The Manager as Coach and Mentor
EN
CO
UR
AG
EM
EN
T
EMPOWERMENT
DIRECTION AND ORDERS
FEEDBACK AND PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
COACHING AND LEADERSHIP
COACHING AND LEADERSHIP
EN
CO
UR
AG
EM
EN
T
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
PERSONALITIES
LEARNING PREFERENCES
DISTANCE AND TECHNOLOGY
COMFORT
RELATIONSHIP OBJECTIVES
RELATIVE EXPERIENCE
Key Factors for Coach and Coachee
GoalsRealityOptions
Will
Current RealityIdealGapsAction
Review
ContractingListeningExploring
ActionReview
OutcomeSituation
Choices/ConsequencesActions Review
Spot The OpportunityTailor The Intervention
Explain The TaskEncourage
Review
Clarify The IssueOpen Up Resources
Agree The Preferred FutureCreate The JourneyHead For Success
Coaching Models
Coaching Models
Help the coach assess
current performance
Identify gaps or areas
for performance
improvement
Help develop a plan to
close gaps or improve
performance
How to deliver and act
on the plan
Coaching is building
one-on-one relationships and
managing a process that result in
specific improved performance in
targeted areas.
Today’s coaches must be multi-functional, and be equally
competent as a manager, tactician, trainer, psychologist,
physiologist, and sometimes even a counselor. You
simply cannot coach the same way as you did ten,
fifteen, or twenty years ago for a number of reasons.
Gary Curnee, Professional Coach and Blogger
MANAGER OBLIGATIONSAt any given time, a manager will function someplace
on this continuum . . . .
Supervision and
ComplianceAchievement of Goals
A Coaching Process Checklist
Positive approach
Future orientation
Two-way communication
Coach listens more than talks, employee must be committed
to frank discussion about needs
Coach heavily invested in success of employee
Commitment to continuous learning by BOTH parties
Desire for improvement
Essential Traits, Behaviors and Skills
TRAITS SKILLS BEHAVIORS
For Coaches
• Positive
• Future-oriented
• Curious
• Collaboration
• Learning facilitator
• Educator/teacher
• Continuous learner
• Outward focus
• Active, engaged
listener
CommunicationKey Skills
Active listening
Learning to frame and ask effective questions
Courageous conversations
CommunicationPurpose
1. Identify obstacles to employee success
2. Find solutions or ways to overcome obstacles
3. Establish agreed upon definitions of success and plan of action
4. Gain commitment and engagement
3 Questions a Manager Should Ask
Does the employee have
the capacity to perform?
Does the employee have
a positive attitude?
Is the employee
curious?
Performance ManagementKey Skills
Understand employee engagement and motivation
Goal setting
Delegation
Performance ManagementPurpose
1. Identify strengths and weaknesses
2. Outline goals and objectives
3. Understand how to prioritize and capitalize on strengths
4. Improve performance in targeted areas
Business AcumenPurpose
1. Professional level understanding
2. Influencers and key stakeholders
3. The decision-making process
Emotional IntelligenceKey Skills
Self awareness, motivation and regulation
Build effective relationships
Emotional IntelligencePurpose
1. Guide employees through workplace conflicts and difficult situations
2. Adaptability in a fast-changing work world
3. Positive response to diversity in thought and culture
Coaching Mentoring
• Part of a
manager/supervisor job
• Job and performance
focused
• Interest is functional
• Driven by manager
• Relationship is based on
specific job role
Coaching vs. Mentoring
• Outside the manager /
employee relationship
• Focused on professional
development
• Focus on mentee,
personally and
professionally
• Across job boundaries
KEY TAKE-AWAYS
A
How to communicate the importance of developing the coaching
skills of your managers and leaders.
Coaching models and how you can adopt and adapt them for
your organization.
Four key competencies to develop with your managers and
leaders.
Developing Coaching Skills
Short Video Series to
get started
Coaching Skills Introduction
Leadership Styles
Adapting Your Style
The Coaching Process
Giving Feedback
Developing Emotional Intelligence
Short Video Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
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and fastest-growing library of training videos.
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• 24 Breakout Session from
Practitioners and Industry
Leaders
• 2 Inspiring Keynote Speakers
• Client Awards and Recognition
• Networking and Fun Events!
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
@chrisosbornstl
#BIZWEBINAR