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The system is changing: established companies are suffering, some are dying and new organizations rise. It's time for smarter organizations and processes. Lean business design might be a good approach to change...
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FROM BUSINESS PROCESS MANAGEMENT TO �
NEW BUSINESS DESIGN? �
A continuous transformation story.�
@saracoene – Bloominc Lean Service & Process Consultancy
@saracoene – Bloominc Lean Service & Process Consultancy
THE SYSTEM IS CHANGING.�
“Dying system”
“Emerging system”
“Connected Economy”
@saracoene – Bloominc Lean Service & Process Consultancy
CHANGING… �
COLLABORATION.�VALUE CHAINS.�
PARADIGMS.�
@saracoene – Bloominc Lean Service & Process Consultancy
NO NEED FOR �BIGGER & MORE PROCESSES.�
@saracoene – Bloominc Lean Service & Process Consultancy
NEED FOR SMARTER PROCESSES.�AND ORGANIZATIONS.�
CENTRAL INTEGRATION
FUNCTIONAL EXCELLENCE
VALUE CHAIN ORIENTATION
VALUE NETWORKED
- EVOLUTION OF ORGANIZATIONS -
@saracoene – Bloominc Lean Service & Process Consultancy
VALUE NETWORKED
AGILE
LEAN
NETWORKED
SERVICE �LOGIC
CULTURE OF�IMPROVEMENT�& INNOVATION
FOCUS ON �NETWORK �
VALUE
SMARTER PROCESSES �AND ORGANIZATIONS? �
FLEXIBLE �TOOLS
GET LEAN FAST.
ELIMINATE WASTE.
@saracoene – Bloominc Lean Service & Process Consultancy
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WE NEED TO �CREATE VALUE �WHILE MINIMIZING RISK.�
CREATE SERVICES PEOPLE WANT.�AND GO TO MARKET FAST. �
WE NEED TO BE LEAN BY DESIGN �
DIFFERENT THINKING. DIFFERENT TOOLS.�
THINK SERVICE.�ONLY THE CUSTOMER CAN DETERMINE VALUE.�
BALANCE IMPROVEMENT & INNOVATION�
It’s not one OR the other, it’s both in balance! �
@saracoene – Bloominc Lean Service & Process Consultancy
DEVELOP A CULTURE OF CONTINUOUS IMPROVEMENT & INNOVATION. �
@saracoene – Bloominc Lean Service & Process Consultancy
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Start-ups
NOT ONLY THINK LIKE A START-UP �BUT ALSO OPEN UP TO THEM, LEARN, HELP, COLLABORATE … �
@saracoene – Bloominc Lean Service & Process Consultancy
+
COLLABORATE BROADLY WITH �EMPLOYEES, CUSTOMERS AND OTHER STAKEHOLDERS�
WITHIN YOUR VALUE NETWORK.�
@saracoene – Bloominc Lean Service & Process Consultancy
=
@saracoene – Bloominc Lean Service & Process Consultancy
IS NOT BUSINESS PROCESS MANAGEMENT�
IS NOT LEAN �
IS NOT SERVICE DESIGN �
BUT A MIX OF IT ALL: LEAN BUSINESS/SERVICE DESIGN.�
“ALL ECONOMIES ARE SERVICE ECONOMIES.” �
THE NEXT GENERATION ORGANIZATIONAL EFFECTIVENESS�
@saracoene – Bloominc Lean Service & Process Consultancy
RIGHT? � WE’LL SEE.
@saracoene – Bloominc Lean Service & Process Consultancy
SOME INDICATIONS…
@saracoene – Bloominc Lean Service & Process Consultancy
INTEGRATING SERVICE DESIGN AND BUSINESS PROCESS MANAGEMENT�AN IT BPM CONSULTANCY FIRM TAKES OVER A SERVICE DESIGN FIRM.�
@saracoene – Bloominc Lean Service & Process Consultancy
LEARN FROM, CREATE & COLLABORATE WITH START-UPS.�NIKE FOUNDS A START-UP ACCELERATOR MENTOR PROGRAM �
@saracoene – Bloominc Lean Service & Process Consultancy
DIGITALIZATION IS A BIG OPPORTUNITY FOR LEAN BUSINESS DESIGN.�MORE AND MORE BUSINESS PROCESSES CAN BE REPLACED OR SIMPLIFIED BY DIGITAL TOOLS�
@saracoene – Bloominc Lean Service & Process Consultancy
BIZ MODEL/PROCESS INNOVATION CANNOT EASILY BE COPIED AND REMAINS HIDDEN FOR LONG… �ZARA KEPT A COMPETITIVE ADVANTAGE FOR 20YEARS THANKS TO … PROCESS INNOVATION �
@saracoene – Bloominc Lean Service & Process Consultancy
START WITH THE END (USER) IN MIND. THINK SERVICE.�
DESIGN SERVICES USERS WANT AND SMART SUPPORTING PROCESSES.�
USE OTHER THINKING, DIFFERENT TOOLS.�
HELP AND LEARN FROM START-UPS.�
DEVELOP A CULTURE OF CONTINUOUS IMPROVEMENT & INNOVATION.�
SUPPORT IN DESIGNING THE NEW BUSINESS.�
SIMPLIFY.�
Ready to change your system?�
Get in touch.�
Sara Coene �Lean service & process consultant.�
@saracoene �
