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Dave-McKenzie-Clark presentation: Devon & Cornwall Police Wellbeing programme
Citation preview
Well people + Well managed =A well organisation
David MacKenzie – Clarke, Wellness Manager Leadership Directorate
How to Have a Healthy Company – case studyDevon and Cornwall Police
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Your Challenges v Ours? Which of the following are important issues for you? Poll Slide
• Absence Levels
• Presenteeism / Engagement
• Budget Reductions / Restructuring
• Risk / Quality Management
• Brand Improvement
• Improving Productivity
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The answer: not another initiative, but...
An integrated and fundamentalstep change in management thinking
3D Wellness Management:The next generation of business transformation
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Next Generation Approach: 3D Wellness Management – Fusion of 3 disciplines:Health, Business & People Management
Well People Well ManagedA WellOrganisation
Goals:Sustainable Higher Performance+Even Greater Enjoyment of Life
Principles:Balances Employer v Employee Responsibilities+Positive, Proactive, Enabling, Employee-led
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Dame Carol Black – WM turning theory into reality
• Key themes:
– Wellness Management is the absolute foundation for ensuring people are inspired, feel good, and are confident to deliver whatever is asked of them
– Well people + Well managed = A well organisation
– The right investments in the right areas will produce inspirational returns in productivity, and innovative thinking and working
• Key principles:
– Positive, proactive and self-enabling
– Holistic
– Highly personalised
– In the workplace
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Development of Wellness & 3D Resources: WellKom’s Services for Devon and Cornwall
Personal Wellness Profiling
Personal Wellness Account / Zones
Wellness Reporting
Brand Ambassador Index
3D Wellness Management Benchmarking
HiP (High Performance) Review
3D Leadership Development
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Personal Wellness & 3 Discipline Leadership
Personal Wellness
• Personal Wellness Account
• Personal Wellness Profile
• Our own Wellness Zone
• Skills Transfer- Wellness Champions- Wellness Reviewers- Wellness Coaches
• Stress >>>>Wellness
Organisational Transformation
• 3D Leadership way of thinking- action learning
• Management information
• Can do attitude- positive mind management
• Wellness in all key processes- Human Resources- Business Improvement / Change
* National Vocational Qualifications
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Business Transformation: Working with Employees and Leaders in Parallel
Balancing employer employee accountabilities
Employees
Team Wellness Report
Engagement Session
Personal Wellness Profile
Individual Development
3D Management Consulting /
Partnership Working
Performance Improvement Plan
Organisational Reports
Leadership Briefing in 3D management
Management
3D Benchmarking
Maximising the Value of your PWP
Workshops
Personal Wellness Review, Tutor,
Coach, Programme / Qualification
Group Development
Skills Transfer
Brand Ambassador
Index
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--------- Your score
-------- 80% ring: high levels of satisfac tion / effective habits
-------- 20% ring: low levels of satisfac tion / effective habits
-- -- -- -- 21 - 79%: average levels of satisfac tion / effective habits
0
3
1
2
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4
56
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8
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Dimensions / Axes:
1: Satisfaction with Lifestyle2: Coping with Pressure3: Wellness Behaviours4: Managing Personal Health and Work Issues5: Attitudes towards an Active Lifestyle6: Mental Well-being7: Pace of Life8: Physical Health9: Stress
Latest Norms
The WellKom Personal Wellness Profile Whole Life: 9 Dimensions
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The WellKom Personal Wellness Profile:44 Subscales & 20+ Lifestyle Factors
7.1 Volatility (or reactivity) 7.2 Ambitiousness 7.3 Social interaction and relaxation 7.4 Time-pressure 7.5 Perfectionism 7.6 Hyper- activeness
7: Pace of Life
1 2 3 4 5
Subscale 7.6Subscale 7.5
Subscale 7.4
Subscale 7.3Subscale 7.2
Subscale 7.1
•A score of 4.2 and above indicates high levels of satisfaction/effective habits•A score between 1.8 and 4.2 indicates average levels of satisfaction/effective habits•A score below 1.8 indicates areas with low levels of satisfaction/effective habits
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Wellness Development Activities are chosen (automatically) on the basis of your subscale scores and listed in order of most likely benefit to you
Your Wellness Development Activities are:
Positive self talk
Progressive muscle relaxation
Nutritional awareness
Time out
The WellKom Personal Wellness Profile – highly personalised developmental advice – over 500,000 combinations
Personalised learning styles: skills sheets v e- learning & can create own pod casts
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wellness ZONe – next generation visuals
Further details:
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wellness ZONe – next generation visuals
o Personalised to
• organisation
• role
• level
o Customised by user
o Virtual Coach
o Life / Career upgrade option – next generation outplacement
o Community Clusters of 100,000+ persons - affordable to all
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Wellness Community Clustering - Wellness / Life / Career Resources - Affordable for All
Community Clustering – Regional & Sector
Regional – Possible Partners- “Big Cornwall” – all major public bodies- Exeter University – teaching; other employees; students?- Skills for Logistics – sector organisations
Sector- other Emergency Services UK and even internationally
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Quotes From Our Force - Sergeant
“Just completed and analysed my profile.This really is a useful tool and of fantastic benefit.
I feel this could go a long way to reduce sickness and develop a healthier workforce.”
Jason Adams, Sergeant, Devon and Cornwall Police
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Quotes From Our Force – Senior Leader
“I have to say that I am really impressed with the Wellness product and would urge you all to make the effort to have a fresh look at it if, like me, your knowledge is a bit patchy – it’s a fantastic tool and presents a great opportunity for not only individual welfare but for team cohesion and development. There are some excellent examples of managers and teams using Wellness to good effect “
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“It is especially important in times of change that we look after ourselves, our peers and those that we manage.
As well as being a tool for staff and officers to take personal responsibility for their wellbeing, the wellness resources should also be used by managers to engage their staff in another aspect of personal development, alongside the PDR process.
There will always be challenges – physical and otherwise – that we need to face in our roles; by using the tools available we can all take responsibility for feeling well and being in the best frame of mind when those challenges arise.”
Chief Constable Stephen Otter
Quotes From Our Force –Chief Constable
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The Quality of Management Information Relating to Wellness? Poll Question
Is the quality of your wellness information comparable to other management information?
On a scale of 1 to 5 with
1 = well below;
2 = below standard
3 = average / on par;
4= above standard;
5= well above
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Wellness Reporting – Management Information(= People & Business MI)
• Upgraded Stress Reports – without need for (yet another) survey
• High Attendance v Low Attendance
• Quality & Accident Risk Assessment – concentration and decision making
• Brand Ambassador Index
• “Can do” Culture – Locus of Control by Length of Service
• Job Quality Index - Engagement / “Good Work”
• Performance and Productivity Index
• Health Risk Assessment e.g. Type 2 diabetes
• Wellness Development Solutions Report
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0
1
2
3
4
5
1. Satisfaction with Lifestyle
2. Coping with Pressure
3. Wellness Behaviours
4. Managing Personal
Health and Work Issues
5. Attitudes towards an
Active Lifestyle
6. Mental Well-being
7. Pace of Life
8. Physical Health
9. Stress
Sco
re
Organisational Wellness Report: 9 Dimensions
Highest
Lowest
Average
Wellness Capabilities of People with Absences More Than 7 Days
Key
Highest/lowest individual score (& in middle 60%)
Highest individual score (& in top 20%)
Lowest individual score (& in bottom 20%)
Average
Explanation of Key:
For each dimension, the left-hand bar indicates the lowest individual score and the right-hand bar indicates the highest individual score within the organisation. Where one or both bars are solid orange, this indicates that the highest and/or lowest scores are within the middle 60% of the comparison group. If the bar is red and checked, then at least one person has scored within the bottom 20% group. If the bar is green and striped, then at least one person has scored within the top 20%.
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Performance & Productivity Index Differences v Attendance Levels
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Job Quality Index – Engagement / “Good Work”
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• Who are they?
• Why valuable?
• Number & ratio?
• How to improve number / ratio?
Brand Ambassadors
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Poll Question – What % of your workforce would you describe as Brand Ambassadors?
1) Below 10%
2) 11% to 30%
3) 31% to 50%
4) 51% to 70%
5) 71% plus?
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Example of The WellKom Brand Ambassador Index
– front line unit (Note once sample 400 persons can determine reliably the number / ratio for whole organisation)
Top Performing Unit
Database Percentage
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Optimising Resources to Develop more Brand Ambassadors
Management reports / insights include:Wellness Development Solutions Report
Intervention Total First Second Third Fourth Time out 76 18 24 23 11 Being assertive 61 11 20 14 16 Getting out of doors - exposure to daylight
52 14 18 10 10
* “Can do” / Locus of Control by Length of Service Report* Readiness to Change Lifestyle Reports
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3D Leadership Development – Sustainable Business Transformation
Three Core Elements via WellKom
1) Personal Wellness Management- foundation for sustaining higher performance
2) Motivating & Engaging Others - foundation for sustaining change
3) 3D Review & Decision Making - foundation for doing more with less
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Like to Learn More? View a Zone / Profile / Qualifications / Organisational Transformation etc? Contact
David Mackenzie–ClarkeWellness ManagerDevon and Cornwall Policee: [email protected]: + 44 (0)1392 451431
Anthony PhillipsMDWellKome: [email protected]: +44 (0)77853675430: + 44 (0)1442 876748