Create Value In Projects Through Information Ecology1

04/08/2304/08/23 PM Values --Sonia UsihPM Values --Sonia Usih 11

Create Value in Projects Through Create Value in Projects Through Information EcologyInformation Ecology

The revolutionary idea of Information Ecology takes The revolutionary idea of Information Ecology takes into account all information environments within and into account all information environments within and outside of an organization outside of an organization

Information is more valuable from a variety of sources Information is more valuable from a variety of sources than information from one source than information from one source


IntroductionIntroductionThis session will provide executives and project teams with information This session will provide executives and project teams with information

management method and model to:management method and model to:

1.1. Create Value in Projects in order to integrate diverse types of Create Value in Projects in order to integrate diverse types of information; handle and recognize evolutionary changes; emphasize information; handle and recognize evolutionary changes; emphasize on observation and description; and to focus on people and on observation and description; and to focus on people and information behavior.information behavior.

2.2. Utilize Environmental approaches for information management in Utilize Environmental approaches for information management in Projects and open barriers to communication through the information Projects and open barriers to communication through the information ecology:ecology:

Information Environment Information Environment Organizational Environment Organizational Environment External Environment External Environment

3.3. Manage the use of a Environmental model to continuously improve Manage the use of a Environmental model to continuously improve and define processes; to improve communication and shared and define processes; to improve communication and shared information among employees; to improve employees performanceinformation among employees; to improve employees performance


ApproachApproach

This session will provide executives and project team with This session will provide executives and project team with

information management method and model to:information management method and model to:


Information EnvironmentInformation Environment

The information environment is the site for most The information environment is the site for most management initiatives and approach.management initiatives and approach.

The most important components of the Information The most important components of the Information environment are the business or information strategy, environment are the business or information strategy, politics, behavior and culture, staff, processes, and politics, behavior and culture, staff, processes, and architecturearchitecture

The components should define each project ‘s overall The components should define each project ‘s overall success; and how a change in one environment will success; and how a change in one environment will impact or affect the other two environments (the impact or affect the other two environments (the organizational and the external environments)organizational and the external environments)


Strategic information allows the organization Strategic information allows the organization to coordinate, gather, analyze and act on to coordinate, gather, analyze and act on the most important information in a timely the most important information in a timely mannermanner

Focus on:Focus on:1.1. Information ContentInformation Content2.2. Sharing common information to ease Sharing common information to ease

communication barriers across functions, communication barriers across functions, division, and business processes division, and business processes

3.3. Information processesInformation processes4.4. New information Market to leverage market New information Market to leverage market

effectivelyeffectively

Information StrategyInformation Strategy


-information strategy continues--information strategy continues-

Create A strategy dialogue among decision Create A strategy dialogue among decision makersmakers

Decide who should participate ( i.e. Senior managers, Decide who should participate ( i.e. Senior managers, middle managers, or project management professionals middle managers, or project management professionals who generate ideas (Senior managers must join in the who generate ideas (Senior managers must join in the brainstorming since there is vested interest in brainstorming since there is vested interest in resources in the information processes and contentresources in the information processes and content


Check if information a strategy has been developedCheck if information a strategy has been developed

Encourage senior and middle management and Encourage senior and middle management and professional to participate in development strategy professional to participate in development strategy sessionsession

Ensure that management articulates clearly the Ensure that management articulates clearly the difference between technology and information to difference between technology and information to employeesemployees

Ensure that one or more senior managers are Ensure that one or more senior managers are responsible for implementing information strategyresponsible for implementing information strategy

Ensure that Project management’s information strategy Ensure that Project management’s information strategy is easy to understand and takes a position on specific is easy to understand and takes a position on specific information issues in the organization information issues in the organization

Conduct Strategy SurveyConduct Strategy Survey


Information PoliticsInformation Politics

The information strategy should be based on the political The information strategy should be based on the political structure of planning, economics, managing, and structure of planning, economics, managing, and making decisions. Management should:making decisions. Management should:

Address information politicsAddress information politics Influence political realm in an organization Influence political realm in an organization Decide what information will be gathered and used Decide what information will be gathered and used

within Project managementwithin Project management Question whether or not information and decision Question whether or not information and decision

making are openmaking are open identify a specific information needidentify a specific information need Allow exchange of knowledge to be free among Allow exchange of knowledge to be free among

employees, but compensate the employees for that employees, but compensate the employees for that valuable exchange of knowledge that benefit the valuable exchange of knowledge that benefit the company company

Measure information in cost Measure information in cost Evaluate job performance in terms of the information Evaluate job performance in terms of the information

supplied by an employeesupplied by an employee


Information Behavior and Information Behavior and Culture Culture

Information behavior refers to how Information behavior refers to how individuals approach and handle individuals approach and handle informationinformation

Information culture involves the entire Information culture involves the entire organization of values and beliefs. organization of values and beliefs.

Learn how to describe or explain Learn how to describe or explain information rather than analyze itinformation rather than analyze it


Managing Information BehaviorManaging Information Behavior

Project management must identify the ways in which behavior and Project management must identify the ways in which behavior and culture must change if their information initiatives are to succeed. culture must change if their information initiatives are to succeed.

Manipulate information as a frequent primary activityManipulate information as a frequent primary activity

Pay attention to what employees are doing with information Pay attention to what employees are doing with information

Control information costs by management of information behaviorControl information costs by management of information behavior

Manage financial and human resources behaviorManage financial and human resources behavior

Continue to communicate with various mediaContinue to communicate with various media


Sharing Information Sharing Information Sharing is a voluntary act of making information available to Sharing is a voluntary act of making information available to

others others

Total Quality Management emphasizes distributing information Total Quality Management emphasizes distributing information for a firm’s strategy and objectives at all levels so that employees for a firm’s strategy and objectives at all levels so that employees can formulate their own work plans accordinglycan formulate their own work plans accordingly

If business cross-functional processes are going to work then If business cross-functional processes are going to work then information sharing must be apart of the business strategyinformation sharing must be apart of the business strategy

Shift information politics evenly and in the right direction in order Shift information politics evenly and in the right direction in order to share informationto share information

Those in charge need to set up standards for how employees Those in charge need to set up standards for how employees decide what types of information to share, and with whom to decide what types of information to share, and with whom to share it withshare it with

Managers should not only model right behaviors, they must Managers should not only model right behaviors, they must remove the organizational barriers to information sharingremove the organizational barriers to information sharing


Handling Information Handling Information Inspiration (Overload) Inspiration (Overload)

Communicate information in a compelling way to encourage the right Communicate information in a compelling way to encourage the right people to recognize and use itpeople to recognize and use it

Realize that most information transmission happens at the bottom of Realize that most information transmission happens at the bottom of the information hierarchy of an organizationthe information hierarchy of an organization

Information must be read and paid attention toInformation must be read and paid attention to

Do not only attend presentation or lecture from the CEO. Attend all Do not only attend presentation or lecture from the CEO. Attend all levels of information if possiblelevels of information if possible

To improve engagement in information use the following attributes – To improve engagement in information use the following attributes – Content (emotion, brevity, visual tools, aural tools, uniqueness, and Content (emotion, brevity, visual tools, aural tools, uniqueness, and

concreteness); concreteness); Source (power, perceived expertise, personal appeal, objectivity, and Source (power, perceived expertise, personal appeal, objectivity, and

familiarity) ; familiarity) ; Situation (perceived consequences or results, confront, who initiated, Situation (perceived consequences or results, confront, who initiated,

individual versus group setting, voluntary versus mandated presence) individual versus group setting, voluntary versus mandated presence)


Information StaffInformation Staff Information staff are those who define, analyze, create, Information staff are those who define, analyze, create,

maintain, manage, and advise on information resources maintain, manage, and advise on information resources

Employees who add value to the information for usersEmployees who add value to the information for users

Staff who have abroad business understanding and Staff who have abroad business understanding and knowledge of organization structure and function knowledge of organization structure and function

Information staff are not be secretive, especially in a Information staff are not be secretive, especially in a supportive role. Staff members that hold back supportive role. Staff members that hold back information may not receive information in returninformation may not receive information in return

The primary goal of an information staff is to define The primary goal of an information staff is to define information that will reduce uncertainty. Therefore, the information that will reduce uncertainty. Therefore, the value of the information to managers must be base on value of the information to managers must be base on timeliness, accessibility, engagement, applicability or timeliness, accessibility, engagement, applicability or relevance, accuracy, and rarity.relevance, accuracy, and rarity.


Information Processes Information Processes Information management process is a structured set of work activities that Information management process is a structured set of work activities that

comprise the manner in which companies capture, distribute, and use comprise the manner in which companies capture, distribute, and use information and knowledge. The process orientation helps to introduce information and knowledge. The process orientation helps to introduce a cross-functional approach -- that is, the ability to draw on methods, a cross-functional approach -- that is, the ability to draw on methods, tools and techniques of a variety of information-oriented functions in a tools and techniques of a variety of information-oriented functions in a companycompany

identify all the steps or activities in a given information process; all the identify all the steps or activities in a given information process; all the resources involved; all the people who affect each step including the resources involved; all the people who affect each step including the people who owns the different processes and the clients that are people who owns the different processes and the clients that are identified with each process; and all the problems that ariseidentified with each process; and all the problems that arise

Emphasize measurability and improvement. A process manager can Emphasize measurability and improvement. A process manager can play a large part in enforcing the cooperation needed among various play a large part in enforcing the cooperation needed among various parts of the organization. Thus a participative approach to information parts of the organization. Thus a participative approach to information and knowledge work processes that emphasizes outcomes, along with and knowledge work processes that emphasizes outcomes, along with external factors such physical location and work team will probably external factors such physical location and work team will probably deliver the best results.deliver the best results.

To understand the processes of Project management create a generic To understand the processes of Project management create a generic process model that applies to many specific information processes process model that applies to many specific information processes within the Project management Office. Then analyze on more specific within the Project management Office. Then analyze on more specific business processes that are information-intensive such as IT business processes that are information-intensive such as IT management, market research, financial reporting, and product management, market research, financial reporting, and product configuration. configuration.


Define Process ModelDefine Process Model

Determine Requirements Determine Requirements Capture Information Capture Information Distribute Information Distribute Information Use Information Use Information


Information Architecture Information Architecture

Information architecture is a set of plans or blueprint that links Information architecture is a set of plans or blueprint that links information behavior, processes, and support staff to the aspects information behavior, processes, and support staff to the aspects of the organization such as business processes, organizational of the organization such as business processes, organizational structure, and physical location. Architecture not only includes structure, and physical location. Architecture not only includes engineered models or data but also maps, directories and engineered models or data but also maps, directories and standardsstandards

Initiatives for architectural information and design must be driven Initiatives for architectural information and design must be driven

by senior business managers instead by information by senior business managers instead by information management. Thus all key stakeholders must participate in the management. Thus all key stakeholders must participate in the processprocess

Executives must understand the business consequences if Executives must understand the business consequences if organization lacks an information architecture or has a poor one organization lacks an information architecture or has a poor one in place in place

Take into account behavioral changes in information architecture Take into account behavioral changes in information architecture to initiate objective of information managementto initiate objective of information management


Other Methods of Other Methods of Information Architecture Information Architecture

Information Engineering Information Engineering Architecture Architecture

Information Mapping Information Mapping The World Wide Web (WWW) The World Wide Web (WWW)


Organizational Organizational Environment Environment

The organizational environment should include the The organizational environment should include the overall business situation or strategy, existing overall business situation or strategy, existing technology investment and physical arrangement of technology investment and physical arrangement of offices, units and plant facilitiesoffices, units and plant facilities

The organizational environments directly impact the The organizational environments directly impact the information environment of a companyinformation environment of a company


Business SituationBusiness Situation

Business situation includes business strategy, Business situation includes business strategy, business processes, organizational structure, and business processes, organizational structure, and culture, human resources and financial resourcesculture, human resources and financial resources

If senior management do not connect the specific If senior management do not connect the specific business issues of the company’s information business issues of the company’s information environment then this can affect the success of the environment then this can affect the success of the information management initiativesinformation management initiatives


- Business Situation continues- Business Situation continues

Emphasize on customer information --quantitative and qualitative Emphasize on customer information --quantitative and qualitative information information

Business processes -- imply that information is shared across functional Business processes -- imply that information is shared across functional boundaries within a firm boundaries within a firm

An organization’s general approach to human resources can determine An organization’s general approach to human resources can determine whether the information initiatives fail or succeed. These are general whether the information initiatives fail or succeed. These are general information characteristics that human resources must question in information characteristics that human resources must question in applicants: applicants:

Are managers and employees analytical?Are managers and employees analytical? Do they seek out information before making decisions or taking Do they seek out information before making decisions or taking

actions?actions? Is attention paid to internal communications, whether they Is attention paid to internal communications, whether they

involve an organization’s strategy, products or services, or other involve an organization’s strategy, products or services, or other people? people?

Are employees aware of what is going on with competitors, Are employees aware of what is going on with competitors, clients, and the rest of the external environment? Are they clients, and the rest of the external environment? Are they information seekers? information seekers?

If an organization is going to recruit and retain such individuals, If an organization is going to recruit and retain such individuals, it must recognize, evaluate, and compensate employees with it must recognize, evaluate, and compensate employees with these characteristics.these characteristics.


Conduct Business SituationConduct Business Situation Does Project management have a clear business Does Project management have a clear business

strategy and consensus about what makes the Project strategy and consensus about what makes the Project management successful?management successful?

Is the kind of information generate, distribute, and Is the kind of information generate, distribute, and receive increases the value of Project management’s receive increases the value of Project management’s products and services?products and services?

Does Project management collects good information Does Project management collects good information about the operation and performance of cross-about the operation and performance of cross-functional business processes?functional business processes?

Is Project management information environment Is Project management information environment changing with the response of changes in the changing with the response of changes in the organizational structure and culture?organizational structure and culture?

Does Project management understand the value of Does Project management understand the value of knowledge and capabilities of its employees? knowledge and capabilities of its employees?


Technology InvestmentTechnology Investment

The following guideline should be kept in mind when investing in new The following guideline should be kept in mind when investing in new technologies:technologies:

There should be a high degree of network inter-connectivity to There should be a high degree of network inter-connectivity to facilitate the exchange of information in the organizationfacilitate the exchange of information in the organization

Knowledge and information staffs require personal computers, Knowledge and information staffs require personal computers, laptops, or workstations on each desktoplaptops, or workstations on each desktop

For effective information management provide network access to For effective information management provide network access to internal repositories with many CD-based databases and or internal repositories with many CD-based databases and or access to external information services and databases access to external information services and databases

For effective management of organizational information For effective management of organizational information environments use network management softwareenvironments use network management software

Use sophisticated software packages to manage and distribute Use sophisticated software packages to manage and distribute qualitative document-based information in the organizationqualitative document-based information in the organization

For external information access and communications, use the For external information access and communications, use the InternetInternet


Physical ArrangementPhysical Arrangement Physical arrangement is where the individual and groups Physical arrangement is where the individual and groups

are located in relation to others with whom they work in are located in relation to others with whom they work in relations to building layouts, offices, furniture in which relations to building layouts, offices, furniture in which people work; and physical appearance and distribution of people work; and physical appearance and distribution of information.information.

Employees with working of similar projects should Employees with working of similar projects should communicate face-to-face by sharing physical space, communicate face-to-face by sharing physical space, location and informationlocation and information

Employees that are involve in organizational creativity Employees that are involve in organizational creativity and innovation work functions should have their own and innovation work functions should have their own workspace, so that they can think. When creativity is workspace, so that they can think. When creativity is completed then these employees can share and relate completed then these employees can share and relate the information across functional processes.the information across functional processes.


External EnvironmentExternal Environment

External environment can motivate our information actions in terms of External environment can motivate our information actions in terms of what clients need, what competitors are doing, and what what clients need, what competitors are doing, and what regulators' policies are. Three ways to interact with the external regulators' policies are. Three ways to interact with the external environment:environment:

Adapt to the outside worldAdapt to the outside world

Scan to changes in the world to which the organization must Scan to changes in the world to which the organization must respondrespond

Mold the outside world to its competitive advantage through Mold the outside world to its competitive advantage through information products or servicesinformation products or services

Utilizing the three types of markets, business markets, Utilizing the three types of markets, business markets, technology markets, and information markets. Different groups technology markets, and information markets. Different groups within the organization will look at these markets for different within the organization will look at these markets for different reasons -- By viewing them separately managers can focus on reasons -- By viewing them separately managers can focus on the user of the information gained, not on its source or format.the user of the information gained, not on its source or format.


Business MarketsBusiness Markets

Changes in the worlds of clients, competitors, suppliers, business Changes in the worlds of clients, competitors, suppliers, business partners and regulators constitute critical information for any partners and regulators constitute critical information for any company. Managers must ask:company. Managers must ask:

What do we need to know about our external environment to be What do we need to know about our external environment to be successful?successful?

On which customers, competitors, and external stakeholders do On which customers, competitors, and external stakeholders do we most need information?we most need information?

How will knowledge of these external entities influence our How will knowledge of these external entities influence our corporate behavior?corporate behavior?

Information can be gathered through customers by using Information can be gathered through customers by using customer data (transactions of products or services customer data (transactions of products or services purchased, complaints, how long a customer took to paid purchased, complaints, how long a customer took to paid an invoice, geographic location organizational structure, an invoice, geographic location organizational structure, personnel) and customer knowledge -- value-added personnel) and customer knowledge -- value-added information gained form experience or reflection of data --information gained form experience or reflection of data --to capture this knowledge ask questions, conduct to capture this knowledge ask questions, conduct interviews and surveys, read books on eliciting and interviews and surveys, read books on eliciting and responding to customer information responding to customer information


-Business Markets continues-Business Markets continues

Gather information from suppliers Gather information from suppliers Gather competitors' intelligence by using these process steps:Gather competitors' intelligence by using these process steps: Identify information need Identify information need

Collect information from inside company, on-line databases, and Collect information from inside company, on-line databases, and from people ousted companyfrom people ousted company

Analyze information by using functional and chronological Analyze information by using functional and chronological sorting, market-share analysis, organization charts, sorting, market-share analysis, organization charts, benchmarking, product/service comparison, stock-market benchmarking, product/service comparison, stock-market performance, value-chain analysis, strength and weakness performance, value-chain analysis, strength and weakness analysis, vulnerability analysis, and listing distinctive capabilitiesanalysis, vulnerability analysis, and listing distinctive capabilities

Report information to a decision-maker by formatting and Report information to a decision-maker by formatting and communicating informationcommunicating information

Identify the issues that are common to all competitor intelligence Identify the issues that are common to all competitor intelligence effortsefforts

Gather information from regulators and public policyGather information from regulators and public policy


Technology MarketsTechnology MarketsThe technology markets comprise of products and services available on the The technology markets comprise of products and services available on the

outside worldoutside world

To leverage information about external technology markets, senior managers To leverage information about external technology markets, senior managers must take several crucial steps:must take several crucial steps:

They must have a regular process for assessing technologiesThey must have a regular process for assessing technologies They must let business strategies drive the technologies implemented, They must let business strategies drive the technologies implemented,

as well as allowing important technologies to influence those strategiesas well as allowing important technologies to influence those strategies They should engage all manager, not just a few specialists, in They should engage all manager, not just a few specialists, in

understanding and assessing potential useful technologies by following understanding and assessing potential useful technologies by following these steps:these steps:

1.1. scan/identify new external technologiesscan/identify new external technologies2.2. create the business case for how to apply new technologycreate the business case for how to apply new technology3.3. conduct technical and market analysisconduct technical and market analysis4.4. implement and rollout technologyimplement and rollout technology5.5. To monitor new technologies break them into categories based on To monitor new technologies break them into categories based on

their relationship with the organization’s work and then define IT as their relationship with the organization’s work and then define IT as either, Infrastructure, current use, or innovativeeither, Infrastructure, current use, or innovative

6.6. Infrastructural capabilities such as communications, document Infrastructural capabilities such as communications, document processing and transaction processing include phones, voice processing and transaction processing include phones, voice networks, personal computers, fax machines etc. Establish networks, personal computers, fax machines etc. Establish common standard so that programs, documents and messages common standard so that programs, documents and messages can be exchanged easily within the company can be exchanged easily within the company


Information MarketInformation Market

Information markets include already-gathered information Information markets include already-gathered information about external entities (such as customers or competitors) about external entities (such as customers or competitors) and aspects of the external environment itself (industry data and aspects of the external environment itself (industry data standards, government reporting requirements or products standards, government reporting requirements or products and services compose of information). External information and services compose of information). External information markets includes on-line databases, published works, markets includes on-line databases, published works, opinions of experts and industrial leaders, political themes opinions of experts and industrial leaders, political themes and currents, demographics, and trade show information.and currents, demographics, and trade show information.


ImplementationImplementation Start with information management staff and information mappingStart with information management staff and information mapping

Capture and distribute information with high value and to motivate increase use of Capture and distribute information with high value and to motivate increase use of information and knowledge. Create a senior role (Chief Knowledge Officer) -- information and knowledge. Create a senior role (Chief Knowledge Officer) -- knowledge and information should be managed by all employees and the Chief’s knowledge and information should be managed by all employees and the Chief’s role is to educate and influence them; create a process managers role, process role is to educate and influence them; create a process managers role, process analysts or processes specialist rolesanalysts or processes specialist roles

Utilize your Project Management Office for all processesUtilize your Project Management Office for all processes

Create a map-given a specified information domain which can be identified by an Create a map-given a specified information domain which can be identified by an information strategy exercise--map could be completed in a couple of months. Start information strategy exercise--map could be completed in a couple of months. Start mapping key processes, or customers or products, or competitorsmapping key processes, or customers or products, or competitors

A high level of senior management awareness, support, and participation are A high level of senior management awareness, support, and participation are necessary for the change program to be successful. Thus information need to be necessary for the change program to be successful. Thus information need to be clarified as to what is being managed; and excessive structure and misplaced clarified as to what is being managed; and excessive structure and misplaced precision (for accuracy and definition) of information should be avoided. Also it is precision (for accuracy and definition) of information should be avoided. Also it is necessary to have a vision of what the organization will look like if everything goes necessary to have a vision of what the organization will look like if everything goes rightright

Information providers must view their jobs as facilitators to support managers and Information providers must view their jobs as facilitators to support managers and employees. And they must build relations with various providers in the organization employees. And they must build relations with various providers in the organization such as IT professionals, collectors and keepers of information (Project such as IT professionals, collectors and keepers of information (Project management officer), market researchers, and controllers (business managers, management officer), market researchers, and controllers (business managers, accountants, administratorsaccountants, administrators))


Create Value In Projects will generate positive values for Create Value In Projects will generate positive values for management and stakeholders within a project.management and stakeholders within a project.

It will assist management in the project management of It will assist management in the project management of information through technology and people that will save information through technology and people that will save management millions of dollars on unnecessary technology to management millions of dollars on unnecessary technology to employees who do not understand how to use information and employees who do not understand how to use information and technology effectively.technology effectively.

Technical data will become more meaningful to users and Technical data will become more meaningful to users and designers since the information would be in its process format designers since the information would be in its process format

Better access to information in making decisionsBetter access to information in making decisions

Information processes can be better evaluated with the Information processes can be better evaluated with the project management processes (scope, cost, time, quality, project management processes (scope, cost, time, quality, procurement, human resources, communication, risk, and procurement, human resources, communication, risk, and integration assessments) for its timeliness, accuracy, relevance, integration assessments) for its timeliness, accuracy, relevance, accessibility, engagement, applicability, and rarityaccessibility, engagement, applicability, and rarity

from the environmental model and process open up a creative from the environmental model and process open up a creative enterprise that gives effective ‘production/production capable enterprise that gives effective ‘production/production capable balance’ thereby producing communication and information at balance’ thereby producing communication and information at higher level higher level

BenefitsBenefits


-benefits continues-benefits continues

Better coordination of information strategy with Vendors Better coordination of information strategy with Vendors

and partnership proposals through project management and partnership proposals through project management proposals, integration processes /architecture and or model, proposals, integration processes /architecture and or model, business market readiness and conversion and technology business market readiness and conversion and technology supportsupport

Managerial Information requirements can be better Managerial Information requirements can be better determined for production, sales and marketing, purchasing determined for production, sales and marketing, purchasing and logistics, and for planningand logistics, and for planning

Information behavior and culture will be better Information behavior and culture will be better transferable for employeestransferable for employees

Besides Project management’s values, motivation and Besides Project management’s values, motivation and initiative, and leadership of interdependence will be created initiative, and leadership of interdependence will be created for win/win alternative in creating a better way for effective for win/win alternative in creating a better way for effective interpersonal skills. That is, one person’s success is not interpersonal skills. That is, one person’s success is not achieved at the expense or exclusion of the success of achieved at the expense or exclusion of the success of another. another.


ReferencesReferences

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Presenter’s InformationPresenter’s Information

Sonia Usih, PMP, MCPM, BSc. Eng.Sonia Usih, PMP, MCPM, BSc. Eng.

Phone: (905) 428-2615 Phone: (905) 428-2615

Link: Link: http://www.linkedin.com/in/soniausihonlineprofilehttp://www.linkedin.com/in/soniausihonlineprofile

E-Mail: E-Mail: [email protected]@idirect.com