Embed Size (px)
DESCRIPTION
This session will show practical (and often free) methods for gathering data from users in a variety of ways for user-centric design. You will learn techniques for implementing what your users need and want, and will learn how to overcome the obstacles that may pop up.
Citation preview
Crafting the User-Centered Library
Cliff Landis, Technology LibrarianValdosta State University
clifflandis.net
CONSTANT EVOLUTIONhttp://www.flickr.com/photos/55456073@N00/301678287/
GATHERING THE TOOLS
http://www.flickr.com/photos/81287431@N00/41852222/
Surveys
Focus Groups
• http://www.useit.com/• You only need a few
people.• Get someone else to
moderate.• You only need a few
questions.
User Observations
Conversations!
www.flickr.com/photos/16262133@N00/80634154
http://www.flickr.com/photos/35237093637@N01/820500012/
Drawing them in
1.Have something to offer
2.Get OUT of your library
3.Remember, everyone loves to give their opinions!
www.flickr.com/photos/28859335@N00/119115269
Embrace the power of selling out (just a little bit)
www.flickr.com/photos/12505664@N00/352214448
IT’S SWAG-TASTIC!
www.flickr.com/photos/80081757@N00/111831987
Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
IMPLEMENTATION
http://www.flickr.com/photos/19014808@N00/169630719/
Remember,
something will go wrong.
www.flickr.com/photos/33103273@N00/2050128846
Now that you’ve found out what they want and need…
www.flickr.com/photos/44124365282@N01/177904280
Getting the Boss’ buy-in
www.flickr.com/photos/79874304@N00/10175721
Data-driven results
www.flickr.com/photos/37996600126@N01/76966740
MAKING IT “PUBLISHABLE”
http://www.flickr.com/photos/86603835@N00/19650368/
All that boring stuff
The Practice of Social Research by Earl R. Babbie
Reliability, Validity, Methodology, etc.
http://www.flickr.com/photos/86603835@N00/1435154217
Go ahead and do it half-assed!
Don’t wait! (You need the data)
http://www.flickr.com/photos/41397136@N00/975160147/
You can always refine and redo(And remember, you’re human too!)
www.flickr.com/photos/12836528@N00/2121472112
BEING USER-CENTRIC
User
Your library.
http://www.flickr.com/photos/43285282@N00/69442780/
BEING USER-CENTRIC
User
Your library.
MySpace
They were right—the whole world really does revolve around them…
http://www.flickr.com/photos/43285282@N00/69442780/
CLIFFLANDIS.NEThttp://www.flickr.com/photos/45082883@N00/223839049/
