Course Overview: Process Owners in Action

May 18 - 20, 2015

Process Owners in Action

Steve Stanton

1©2015 FCB Partners. All rights reserved.

First Definition

“A process owner is someone who spends

their time thinking about work and

processes. My job is integrating dispersed

tasks together into one body of work and

then looking at the complete process and

making sure that it all works together.”

Charles Dunagan, Process

OwnerCustomer Order FulfillmentShell Chemical


Process Owners in Action

• Three days of cases and tools

• For Process Owners, those who support them, and those who someday might be them

• The only source for role definition, training, and best-practice sharing

• Encourages mutual engagement and support among attendees


Two Stories…

• Success

- Duke Energy

• Failure

- Un-named consumer products company


PO Role: Diagnostic Exercise

Needs Attention

At Competency

Current Strength

Voice of the Customer

Strategy

Definition

Diagnosis

Voice of the Process

Identification

Governance

Implementation

Voice of the Enterprise

Advocacy

Execution

Coordination


PO Assessment

Requirement Comments

Communication

Interpersonal

Left-Brained

Improvement Techniques

Process Content

Support Needs

Enterprise

Systems Thinker

Pragmatic

Ambitious

Outcome-Oriented

Optimistic and Opportunistic


Enterprise Process Governance

Catalyst

Process Center of Excellence

IndividualProcess

Staff

Process Owner

Process Owner

Leader

Enterprise Process Council

IndividualProcessCouncil


An Inevitable Tension: Process vs. Function

Process Owners don’t ‘own’ the performers who execute their processes

don’t possess the traditional levers of power

typically responsible for standardizing processes they don’t manage

Execution leaders don’t own the design, the metrics identification and, in many cases, the improvement of the processes they’re responsible for

can feel stuck in a passive role

often feel that process owners ‘don’t understand that we’re different’


PO Evolution

Lobbyist Advocate Steward Leader

Role/Position Process Evangelist Process Owner Process Leader Senior Executive

Process definition/Scope/documentation

Loosely definedtasks

Well defined process,documented at high level

Well defined and totallydocumented

Hyper-documented asset

Diagnostics Once Routine and ongoing

Ongoing and data-driven

Purpose Loosely defined Tightly defined and linked to strategy

Participates in strategy development

Drives strategy development

Metrics Functional and high level

Process outcomes are clear

Process metric architecture is complete

Integrated enterprise arch./balanced scorecard

ImplementationRole (project)

Project Sponsor and helps staffing

Drives implementation governance and staffing

Active in project and transition


Upcoming FCB Courses

Title Description

Accelerated Certification A four-day, extended hours, Hammer Certification class. This immersion program combines course work and individual projects

Process Redesign A comprehensive, four-day Hammer Certification class on business process redesign (BPR)

Implementing Innovation A three-day, advanced course on building the key processes that can deliver a steady stream of breakthroughs

Process Owners in Action A three-day Advanced Certification class on business process management (BPM) for Process Owners and those in similar roles

Leading Transformation A three-day Hammer Certification class on process governance and enterprise transformation based on the PEMM™ process maturity model

Power of Process A two-day Hammer Certification class on process frameworks and methods


Continue the Discussion Online

LinkedIn Discussion Groups

1. Process: Business Process Roundtable

2. Enterprise: Continuous Innovation

3. Individuals: Change Agents in Action


For more InformationFCB Partners

Lindsay Field, Program Director617 245 0265

[email protected]