Transform with EngageOne Digital Delivery

Kevin Ricks, Director of Product ManagementSeptember 8, 2016

Accelerate digital transformation to create unique customer experiences.

Deliver relevant and engaging interactions across the customer lifecycle.

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Increase lifetime value. Enhance engagement.

Deliver consistency and relevance at

all customer touch points.

Improve satisfaction.

Increase adoption of digital channels

and enhance digital engagement.

Drive results across acquisition,

retention, upsell and cross-sell.

Communicate

Pitney Bowes | September 8, 2016

Communicate: A suite of integrated solutions to help you deliver unique and compelling customer experiences.

3

Digital Self Service Digital Designer

Digital Delivery EngageOne Video

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Accelerate digital adoption with the all-in-one solution that makes it easy to create, manage and optimize communications.

Maintain brand consistency with ease.Send any communication your customers currently receive on paper via digital channels, with no need to redesign content.

Simplify self service.Archive all emails and text communications. Make it easy for customers and service teams to access and view content as originally delivered.

Deliver more responsive service.Simplify how you process customer service emails and text messages. Improve response time, automatically routing inquiries to appropriately teams.

Monitor the exact delivery

status of every communication.

Confirm delivery, open times,

replies and response handling.

> View video

Pitney Bowes | Partner Program Overview | September 8, 2016

Digital Delivery: Administer all channels through a single, user-friendly dashboard.

Introducing Grandma Bernadette

• 72 year old widowed mother of 10 with 35+ grandchildren

• Tech embracing & savvy

• Desire to connect digitally

• Strong connection to mail

• Finds digital touchpoints ‘cool’

• Importance to be informed, independent, and in control

Source: InfoTrends Transactional Communications Market Survey 2015

Despite electronic displacement overall, paper hasn’t gone anywhere yet

57%

of consumers receive paper and digital documents

Paper opt out has stalled around

20%

Consumers haven’t found a convenient, comfortable alternative to paper.

Businesses are still searching for an effective digital strategy

With increasing expectations, options and pressures for digital efforts,

companies are struggling to:

• Create a more cohesive, consistent experience

• Meet customer needs & expectations

• Move the paperless needle

• Avoid disintermediation

• Grow and retain revenue

• Optimize stretched technical resources

• Make existing efforts/investments successful

• Comply with increased security/privacy

Imagine if there was a better way to amplify your digital efforts

There was a secure, easy way to get digital documents into

consumers’ hands on their terms; not just today but in the future?

You had brand control and the ability to deliver marketing messages

to customers outside your own properties?

There was a digital delivery platform that didn’t require a big

investment/integration, and worked with existing mailstreams?

What if:

Secure, simple delivery of communications to

consumers

Documents

Statements

Disclosures

Bills

Notices

Businesses

Channels

Productivity /

Payment Apps

Cloud Storage

Banks/

Credit Unions

Digital Mailbox

Consumers

EngageOne

Digital Delivery

Offers businesses a compelling value proposition

Reach customers

wherever they choose to get

and manage their digital

documents + opportunities

to enhance relationships

Engagement &

Relationship Enhancement

Minimal integration/

technical resources needed; Inlet

invests in tracking

and adhering to security,

compliance and technical

requirements

Ease & Simplicity

Access to growing

network of distribution channels to

extend multi-channel strategies

Access & Reach

More than just a distribution platform

Document Storage

Flexibility

One Click to

Archived Documents

Bill/Statement

Summary & PDF

Customizable

Marketing Package

Channel Distribution

Management

Targeting on Consumer

Paperless Behavior

Enhances the value of documents by adding data that makes it easier to transact and offering

added-value services that can increase engagement, revenue and efficiency.

Reach consumers

in multiple channels

Consumers

Online

BankingCloud

Storage

Digital

Mailboxes

Productivity &

Payment Apps

Documents OneDrive > Documents

Name Date ModifiedS haringS ize

Brand Document 1/5/2015 Owner 100kb

Brand Name

www.Brand.com

Support Information

Sharing

- Share

- Only me

Information

Type

Modified

Added

Path

PDF

1 hour ago

1/5/2015

OneDrive > Documents

OneDrive

Channel: Cloud storageReach millions of consumers through EngageOne Digital Delivery’s automatic distribution of documents to cloud

storage solutions like Dropbox, Microsoft OneDrive and Amazon CloudDrive.

PDF image

Custom URL &

searchable tags

Support information

can be added

Listed brand document

Security

Industry certifications and compliance

EngageOne Digital Delivery securely delivers your company’s digital

documents to online destinations that reach your customers.

Encrypted Data Storage

Recurring Audits and

Certifications

Identity

Management

Enhanced

Authentication Strategies

AWS Hosted Security

Expanding

Compliance Capabilities

It’s no longer a “what if” scenarioEngageOne Digital Delivery can increase digital adoption and engagement, lower

costs and provide opportunities to enhance relationships and returns.

A better way to amplify

your digital efforts

A secure, easy way to get digital

documents to consumers on their terms

Brand control + ability to deliver

marketing messages

Minimal investment/integration and ongoing

support, works with existing mailstreams

Relief from managing multiple

channels/connections

More options for cost effective payment

So that you can

Increase paperless

Improve profitability

Extend into new channels

Increase engagement

Enhance relationships

Increase revenue

Reduce customer support costs

Reduce DSO

Tracking & Reporting

Queued for delivery

Delivery Successful/Failure

Opened

Replied to

Clicked Through

Out of Office reply

Identify high-value prospects.

Pitney Bowes is helping

organizations deliver

unique customer

experiences while

accelerating their digital

transformation.

Find out what we can

do for your business.

Locate customers and enrich customer insight.

Communicate value at every touchpoint.

www.pb.com

Kevin.ricks@pb.com

Aug 18 Discover EngageOne Digital Self Service

Aug 25 EngageOne Communication Suite 4.3

Sept 1 Focus on EngageOne Digital Designer

Sept 8 Transform with EngageOne Digital Delivery

Sept 15 What's New in EngageOne Video 2.0