Chris Atherton – the most important things i've learned 1.5 (1)

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    20-Mar-2017

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  • The most important things Ive learned

    Dr Chris Atherton @finiteattention

  • risk

  • 1. Avoiding risk is even riskier

  • 2. Gathering and using data reduces risk

  • 3. Making information flow faster reduces risk

  • by risk I mean

    financial

  • but I also mean

    reputational

  • 2012

  • No one ever got fired for buying IBM Businesses everywhere, mid- to late-20th Century

  • digital government ca. 2012

    5- to 10-year contracts lots of documentation very little innovation slow, expensive delivery

  • choosing the safe option is a risk

  • start end

    time

    the cone of uncertainty

  • start end

    time

    new information

  • start end

    time

    new informationdecisions

  • start end

    time

  • start end

    time

  • being absolutely certain is a risk

  • start end

    time

  • start end

    time

  • avoiding the biggest challenges is a risk

  • start end

    time

  • not defining what finished looks like

    is a risk

  • start end

    time

    practical end

  • not stopping early enough is a risk

  • 1. Avoiding risk is even riskier

  • 2012

  • [GOV.UK] should be the citizens champion with sharp teeth Martha Lane Fox, former UK Digital Inclusion Champion to the UK Government

  • 2013

  • 2017

  • Can we connect the visa service to a live source of this data? Me, one dark day in 2014

  • Data on a CD meant

    asking more questions more confused people more phone support needed higher call centre costs

  • now imagine this conversation happening in every project

    across 25 government departments

  • We had 693 million calls through our contact centers, from a population of 70 million. About 150 million calls were avoidable.

    Mike Bracken, former head of Government Digital Services

  • without evidence of what is happening

    you cannot react fast to real change

  • 2. Gathering and using data reduces risk

  • by data I mean

    information

  • Information is surprise James Gleick, author of The Information

  • Telling someone your opinion is like telling them about your dreams James Bridle, happenstanceproject.com/blog

    http://happenstanceproject.com/blog

  • not getting feedback is a risk

  • not sharing information is a risk

  • long, slow feedback loops are a risk

  • 3. Making information flow faster reduces risk

  • what data/evidence

    do you have now?

  • are you using the data?

    fully?

  • could you get that data sooner?

  • do you have someone who can

    ask the right questions

    and understand the answers?

  • unstructured data is a risk

  • what data dont you have

    that would be really useful?

  • what is it costing your organisation

    not to have that data?

  • 1. Avoiding risk is even riskier

    2. Gathering and using data reduces risk

    3. Faster information flow reduces risk

  • starting tomorrow,

    what will you do differently

    about collecting and using

    structured data?

  • Takk!chris@netliferesearch.com

    @finiteattention

    mailto:chris@netliferesearch.com?subject=