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Caroline Wilson
1830 E 16th Street Apt R111 Newport Beach, CA 92663
Email: [email protected] Phone: 213-434-0690
Career Objective:
To secure a position with a progressive, fun, and alternative company that can utilize my leadership skills, business management experience, and provide growth opportunities.
Experience:
I currently have 20+ years total experience in customer service, retail sales, training, and supervisor/management skills.
Starbucks, Laguna Beach, California
September 2013- Present
Shift leadership Manager
Full service Barista
Providing quality and timely customer service with friendly knowledge of the coffee and tea industries.
Full service of bakery, luncheon salads, yogurts, and fruit selections.
Provides store front opening and closing procedures, including money
management, deposits, and food and beverage inventory selections.
HOBIE SPORTS, Corona Del Mar, California
January 2010- September 2013
• Sales Supervisor/Manager
• Providing superior customer service skills with objective towards 100% customer satisfaction.
• Maintains and exceeds in the growth of the company’s sales goals and quotas.
• Increased productivity from 7%-15% above projected monthly sales while maintain an average of 13%-15% overall yearly increase earnings and revenue for the company for the past 3 years solid.
• Demonstrates product knowledge, selling techniques, and training for new hire sales associates , involved in store merchandising, store front displays, and stock and inventory balances
VERIZON WIRELESS, Wilmington, North Carolina
June 2004-June 2009
• Senior Credit Representative Analyst
• Engaged in direct customer support services including store retailers in the direct, indirect, business corporate, and company telesales channels and governmental markets.
• Territories included the entire Northeast portion of the US targeting the following: New York City Metro, Philadelphia, Boston, Chicago, and Washington, D.C.
• Met company standards to provide wireless coverage for all consumer, commercial and governmental accounts based on review and analysis of credit reporting’s and ratings.
• Maintained knowledge of credit scoring trends from all three major credit bureaus: Transunion, Equifax, and Experian.
• Trained in company fraud and identity theft protection, including all company security policies, technical support, and data support features.
Education:
Saddleback College, Mission Viejo, California, August 2011- August 2015
A.S. Global Business & Entrepreneurship – Saddleback College and Transfer
Arizona State University, Tempe, Arizona, August 2015- August 2017
B.S Justice Studies – Concentration Pre-law
Member of Phi Theta Kappa Academic Achievement GPA 3.5
Skills: Proficient Microsoft Office, Windows 8, Licensed by the State of California in Food Safety First Principles for Food Handlers. Prior license for North Carolina Auto Insurance, Property & Casualty, and Life & Health Insurance from 1992 to 1999 through State Farm Insurance Group.
