Capgemini Consulting's Telecom, Media & Entertainment

Capgemini Consulting is the strategyand transformation consulting brandof Capgemini Group

April 13, 2023

C4 Introduction

C4 EXTERNAL INTRODUCTIONS.PPTApril 13, 2023 2

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services

Global Reach

• North America, Europe and Asia

• 80,000 employees• 300 offices in 30

countries• € 8.7bn

revenue in 2007

Three CoreSkill Sets

• Technology services:• Architecture and

design• Application and data• Infrastructure

• Outsourcing services:• Business process

outsourcing• IT outsourcing

Five Global Sectors

• Financial services• Public sector• Manufacturing/retail• Energy, Utilities

Chemical

• Telecom, Media & Entertainment

• Consulting services:– Strategy– Transformation– Operations


Within the TME sector, the C4 consulting practice is a global management consulting unit focusing on all the converging communication industries

Created in 1993

Globally managed

350 professionals

Commitment to our clients:- Long lasting relationships- Passionate about results- Independence of advice

Commitment to our people:- Global staffing- Global training- Global people processes

Commitment to thought leadership:- Leading edge insights- Industry think tank (C4 Lab)- Link with Academia

C4 Convergence Positioning TME C4 Practice

CONTENT

COMMERCE

CONNECTIVITY


Our Advisory Board of senior telecom, media and entertainment professionals gives us great insights around media convergence

Board of Advisors 2008 Chair: Lord Birt, former Director-General of the BBC

Accel Partners, Kaj-Erik Relander, General Partner

AOL Europe, Dana Dunne, CEO

Apple Europe, Pascal Cagni, General Manager & VP, EMEA

Bebo, Joanna Shields, President - International

BT plc, Clive Ansell, President – Strategy, Marketing and Propositions

Channel 4, Jon Gisby, Director of New media and Technology

Cox Communications, Dallas Clement, SVP Strategy & Development

Deutsche Telekom, Francis Deprez, Chief Strategy Officer

Fremantle Media, Tony Cohen, Chief Executive Officer

Guardian News & Media, Emily Bell, Director, Digital Content

ITV, Carolyn Fairbairn, Head of Strategy & Corporate Development

KPN, Eelco Blok, Member of the Board of Management

London Business School, Patrick Barwise, Emeritus Professor of Management & Marketing

Nokia, Keith Pardy, Senior Vice Preident, Strategic Marketing

O2 / Telefónica, Peter Erskine, Chairman & CEO

Publicis, Olivier Fleurot, Executive Chairman

RSM Erasmus University, Professor George Yip, Dean

Telecom Italia Sparkle, Stefano Mazzitelli, CEO

Vodafone, Frank Rovekamp, Global Chief Marketing Officer

Warner Music International, Patrick Vien, Chairman & CEO

Advisors meet twice a year and, with their blend of Industry insight and experience, debate on the rapidly changing communications landscape


C4 has consistently maintained a balanced project portfolio across three core capabilities

Strategy Formulation Business Creation

• Vision engineering/value innovation

• Growth strategy/market entry

• M&A advisory services

• Post merger integration

• Organisational strategy

• Functional strategy (marketing, channel…)

• Monetisation strategies

• Organisation design and development

• “In a box” capabilities

• Launch profiling

• Multifunctional launch management

• Launch process implementation

• Soft launch/business testing

Operations Excellence

• Customer experience management

• Path to profit/cost optimisation

• Revenue Assurance

• End to end process redesign

• Business programme management

• Business/IT alignment & effectiveness

• Mobilisation


Our C4 Lab has a global outlook and enjoys strong links with influential academics and industry analysts

London

Mumbai

Global network of strategy consultants:

- Consultants and knowledge specialists across continents

Focused on generating insights in the Telecom, Media and Entertainment markets

Delivers incisive recommendations based on rigorous research and analysis

Links with business school faculty members and other research analysts

Recent Points of View:

- Winning in the converged content and distribution world

- New patterns of consumer behaviour

- Monetising the changing consumer behaviours

Paris

Innovation 2.0

Learning from Online Play

Telecom & Media InsightIssue 18 June 2007

Evaluating the Disruptive Potential of Internet TV in Western Europe

Telecom & Media InsightIssue 28 July 2008

Mobile and Broadband Services in Japan and South Korea

What can Western Operators Learn from their Eastern Peers?

Telecom & Media InsightIssue 25 December 2007


Capgemini has a dedicated media consulting capability focuses on key strategic and operational issues in the industry

• Team of dedicated media consultants

• Focus on strategy and transformation work, in particular:

– New business models

– Convergence

– Financial modelling

– Business simplification / cost reduction

• Areas of expertise:

– TV and Radio Broadcasting

– IPTV

– Digital Services

– Sports Rights

– Emerging markets

Capgemini Media Consulting

• “Future of TV” – modelling of consumer behaviours, competitive dynamics and financials in the UK TV industry until 2016

• IPTV Strategy for a major broadcaster

• Transformation of a leading Public Service Broadcaster

• Emerging markets growth strategy for a commercial arm of a PSB

• Global digital and physical sales and marketing strategy for a music label

• Music distribution strategy for a leading ISP

• Assessment of content windowing strategies for a broadcaster

• Analysis of commercial partnership potential between major broadcasters

Examples of Recent Projects


Our research focuses on how the shift to digital is affecting traditional business models and consumer behaviours

How to Monetise Consumer Behaviour?• Consumer behaviours are changing, and we consume not only a lot more telecom and media services, but we

consume it very differently• At the same time, growth in traditional advertising revenues and consumer spend are slowing down, creating a gap

of under-monetised usage• There are massive opportunities in digital delivery of content, but advertising funded models are more developed

online

New Patterns of Consumer Behaviour• The habits of the 15–24 year old age group, the technology savvy generation, herald the changes in the way we

communicate and consume content. • Capgemini’s TME Strategy Lab analyzed these so-called ”digital natives” in order to identify emerging patterns of

consumer behavior. The attitudes of this generation are underlined by the need to control, socialize, create and make efficient use of their time.

• Telecom and media players need to redefine their relationships with their customers, offering services that increase consumer involvement as well as create addictive experiences.

Internet Players vs. Telecom Operators: Worlds in Collision• Internet players are increasingly turning their gaze to communication services, which could pose a potential threat

to telcos’ revenues.• Capgemini’s TME Strategy Lab researched the various telecom initiatives underway by online players across fixed

voice, Internet access and mobile domains and analyzed the viability of offering these services free or at discounted rates, on a large scale, through an ad-supported business model.

Winning in the Converged Content and Distribution World• Convergence is creating a wide range of disruptions across the value chain as players move out of their existing

territories and enter new markets.• We believe that convergence is likely to be a zero sum game: anticipated growth in the TME market is unlikely to

be much higher than GDP, meaning there will be winners and losers• Convergence means TME value chains are currently in flux. As they progressively reconstruct, the new equilibrium

will look very different with new business models, new competitors and new value distribution among those players.


Capgemini TME Consulting has a proven global track record with major players in the converging communication industries

Mobile

Fixed & Internet

Media & Entertainment

Telco Enablers


We operate from a global network of offices

United States

750, 7th AvenueNew York, NY 10019USA

600 Memorial Drive, Suite 100 Cambridge, MA 02139USA

200 North Sepulveda BoulevardSuite 1000El Segundo, CA 90245USA

10 Glenlake ParkwaySuite 1000AtlantaUSA

AustraliaJames HunterTel: +61 (2) 9293 44918

Level 450 Carrington StreetSydney NSW 2000 AUSTRALIA

China Nongfei Zhu Tel: +86 2161053888

Capgemini ChinaUnit 803-806, Capital Tower, No.6. Jia JianGuoMenwai, Avenue, Chao Yang District, BeijingPRC

Americas

Europe/Middle

East

Asia PacificDidier BonnetTel: +44 870 905 3189Pascal WeckxTel:+33 1 49 00 21 00

Global

FranceFred BurtzTel: +33 1 49 00 20 39

Coeur Defense Tour ALa Défense 4110 Esp du Général de Gaulle92931 Paris la DéfenseFRANCE

Germany & Eastern EuropeDieter LangeTel: +49 211 5661 3283

Wanheimer Strasse 68D-40468 DűsseldorfGERMANY

Berliner Straße 76D-63065 Offenbach am MainGERMANY

Italy

Via Nizzoli, 620147 MilanoITALY

Via di Torre Spaccata, 14000169 Roma ITALY

BeneluxVincent RutgersTel: +31 30 689 6814

Papendorpseweg 1003528 BJ UtrechtPostbus 25753500 GN UtrechtTHE NETHERLANDS

NordicPer BlomTel: +47 8 5368 4251

Hoffsveien 1 D0275 OsloNORWAY

P.O.BOX 825SE-161 Gustavslundsvägen 13124 BrommaSWEDEN

Niittymäentie, 902200 EspooHelsinkiFINLAND

IberiaAlfonso CossioTel: +34 91 657 85 17

Anabel Segura, 14Edificio Cedro 28100 Alcobendas MadridSPAIN

United KingdomRob StaplesTel: +44 870 238 8779

76-88 Wardour StreetLondon W1F 0UUUNITED KINGDON

C4 Offices

TME CS Partners

DubaiJawad ShaikhTel: +9714 433 5694

Romaine DelavenneTel: +971 50 784 7764

PO Box 502 420 DUBAI

mailto:[email protected]







Visit our website!www.capgemini.com/tmeconsulting

http://www.capgemini.com/tmeconsulting