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What Is Business Etiquette?
Rules that allow us to interact in a civilized fashion
Code of behavior that is grounded in common sense and cultural norms
Manners matter in the workplace
First ImpressionsThe Rule of 12 in BusinessYou never get a second chanceto make a first impression.
The first 12 words The first 12 steps The first 12 inches The last 12 inches
Making a Good Impression
A positive first impression during a job interview, business or social contact: is a lasting impression is the first step to building a long-term relationship helps you gain professional benefits helps you achieve your fullest potential in your
career choice
The First Few Seconds
People begin forming an option within seconds
A person may feel threatened, offended, or bored comfortable, safe, or interested
Difficult to reverse first opinion
Total Person Insight
Books are judged by their covers, houses are appraised by their curb appeal, and people are initially evaluated on how they choose to dress and behave.In the meantime, a lot of opportunities can be lost.
Susan Bixler and Nancy Nix-Rice
Authors, The New Professional Image
Your Entrance and Carriage
Hold your head up Don’t slump Project self-confidence with
a strong stridea friendly smile good posturea genuine sense of energy
Your Entrance and Carriage
The way you enter an office or business meeting can influence the image you project
If you feel apprehensive, try not to let it show Set the stage for the meeting
Your Facial Expression
After overall appearance, most visible part of you
Clues by which others read mood and personality
Clue to identify the inner feelings of another
Your Facial Expression
Strongly influence people’s reactions to each other
Triggers positive or negative reactions Smile is most recognizable signal in the world People tend to trust a smiling face
Your Voice
Your voice should reflect four qualities. Confidence Enthusiasm Optimism Sincerity
Your Voice
Avoid…Dull speechTalking too fast or slowMonotoneMumblingStrong accent
Introductions in BusinessI look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson
Introducing yourself Introducing others Responding to introductions What to do when you can’t remember names Secret to remembering names
Mixing and Mingling in Business
Prepare in advance Arrive early Position yourself Work the crowd Don’t clump Know when to leave
The Business HandshakeHandshakes are the physical greetings that go with our words
How to shake hands When to shake hands When not to shake hands Handshakes to avoid
Your Handshake The message the handshake sends depends
on several factors Degree of firmness Degree of dryness of hands Duration of grip Depth of interlock Eye contact during handshake
Networking Etiquette
Tell your name and what you do Avoid negative talk Follow up with contacts
Exchanging Business Cards
Carrying your card Presenting your card Receiving a card When to exchange cards With whom to exchange cards Never leave the office without a good
supply.
Body Language A person’s posture, facial
expressions, and gestures send messages.
Sometimes the message is loud and clear; sometimes its is open for interpretation.
Five places NOT to put your hands in business
Professional Presence
Empowers us to be able to command respect in any situation
Permits us to project confidence that others can quickly perceive
Permits us to rise above the crowd
Professional Presence
A dynamic blend of PoiseSelf-confidenceControlStyle
Surface Language
A pattern of immediate impressions conveyed by appearance Clothing Hairstyle Fragrance Jewelry
People judge appearance before they judge your talents
Clothing is particularly important
Dressing for the OccasionBy the time we meet and converse, we have already spoken to each other in an older more universal tongue
Business professional attire Personal props and accessories The real meaning of business casual
Typical Casual-Dress Guidelines
Wear formal business dress when meeting with customers or clients
Respect the boundary between work and leisure clothing
Wear clothing that is clean and neat and that fits well