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Business communications tips, resources and best practices for entrepreneurs, start-ups and small business owners
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CAB 0002/01 Business CAB 0002/01 Business CommunicationsCommunications
Week 2 :Week 2 :
Message StrategyMessage Strategy
I didn’t know this…
MessageMessage Strategy
ChannelsChannels of of CommunicationCommunication
• WrittenWritten: Hard copy, email, blogs, tweets, Instant Messaging/Text Messaging, Wikis, and websites.
• Oral onlyOral only: Phone, voicemail, conference calls, and podcasts.
• BothBoth: presentations, consulting, face-to-face, talk, and webcasts.
Communication Channels
CultureCulture StrategyStrategy
• Fate• Time: British Versus Jamaican • Communication Style: group–oriented
cultures versus individual cultures (ex. American vs. Native American)
• Credibility• Audience Selection• Greetings & Hospitality
Cultures Differ Based On…
Culture Differences by FATE
• Persuasion• Gender-based• Message Structure• Channel Choice• Non-verbal Behavior• Space & Objects
Cultures Differ Based On…
Contexting & Contexting & Face-ChangingFace-Changing
Contexting
The WritingThe WritingProcessProcess
Process Versus Product• STEP 1: Establish the communication strategy.• STEP 2: To write or not to write?• STEP 3: IF you decide to write, divide your
activities into FIVE steps:– Research– Organize– Focus the information– Draft– Edit
• STEP 4: Rethink, re-organize, make changes.
1. Research1. Research
• SYNTHETIC Approach: The internet, the library, emails, reading, and interviewing.
• ANALYTIC approach: Define your topic, identify your sub-topics, and your approaches using the journalist 5Ws & HOW approach.
• Ask rhetorical questions such as:– What does this mean?– How do I define this?– What are the consequences…?– How do I compare…?
Approaches to Researching
Research Approaches
• INTUITIVE Approaches– Brainstorming– Brain-writing– Free Writing– Free note Taking– Mind Mapping
Approaches to Researching
FREE Writing
EXERCISEEXERCISE
How to How to FREEFREE Write Write
FREE Writing
2. Organize2. Organize
• Group similar ideas together• Bucket similar ideas• Label the buckets• Re-check the buckets• Put buckets in their proper order
Organize
IDEASIDEAS
• Create an organizational blueprint:– Line out– Idea chart– Circular design
Organize
3. Focus3. Focus
• Imagine the reader skimming your document: what does the reader NEED to know the MOST.
• “NUTSHELL” your ideas: present the MAIN idea in only a few sentences.
• “Teach” your ideas: How would you teach the nutshell to someone else?
• Formulate a Thesis Statement: synthesize your information to a new ideanew idea with an original point of view.
Focus
Thesis Statement
Thesis Statements
• Simulate an elevator presentation “pitch.”• Use the “BUSY BOSS” two (2) minute rule:
– “I don’t have the time to read through your entire document. Tell me your main ideas in TWO minutes.”
Focus
4. Draft4. Draft
• Compose in ANY order: write the parts that you are the most comfortable with first. Write your introduction LAST.
• Avoid editing: drafting is an entirely CREATIVE process.
• Print a hard copy: this will help you to edit faster, by seeing the ENTIRE document.
• Schedule a TIME gap: leave time between finishing the drafting stage of the document and the beginning of the editing process.– See it with a FRESH set of eyes.
Draft
5. Edit5. Edit
• Edit for:strategymacro ideasmicro ideascorrectness
Edit
FREE Writing
• S• X• X• X• X• X
Br
RESOURCESRESOURCES
Resources
Resources
Resources