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Communication in Business Organization
Plan of the presentation
• Introduction & presentation’s plan• What’s communication?• What’s Business Organisation?• What’s Business Communication?• Kinds of Communication employed by
Business Organizations• Methods of communication• The use of communication in business
What is Communication?
• Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information.
What is Business Communication?
• Business communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information and altering or enhancing performance.
Effective feedback is the core component in all communication.
Effective Feedback will:
• Reinforce or enhance good performance or behavior
• Change undesirable performance or behavior
• Make a tremendous difference in the performance of an individual or team
What will be covered today?
• Reinforcing or enhancing good performance or behavior through effective feedback
• Changing undesirable performance or behavior through effective feedback
• Using effective feedback to manage conflict
Why are we covering these topics?
• Studies have shown that up to 90% of a manager’s time is spent on some form of communication
• Corporate Leadership Council– Fairness and accuracy of
informal feedback is the number one performance driver (out of 106 identified drivers)
Why else?How do you benefit by focusing on effective
feedback?
Feedback:
• Feedback is a two-way street
– Receiving Feedback– Giving Feedback
Let’s look at Receiving Feedback
Receiving Feedback
• Seek out feedback and use it to improve your own performance.
• You will become more successful in your position if you view receiving feedback as an opportunity for learning and growing.
Group Feedback:
• Who gives us feedback? • What kind of feedback do we
get? • What kind of feedback is
difficult to receive?• Have you ever received
feedback that is confusing or unclear?
Group Activity
So, what is effective feedback?
•Frequent
•Accurate
•Specific
•Timely
FASTFAST
Conflict Management
What is conflict?
• A potential by-product of ineffective feedback.
Conflict
• Conflict:– Hurts productivity– Hurts quality– Hurts service – Hurts morale– Hurts working relationships
Conflict
• No matter what the circumstances do not look at the conflict as a “win or lose” situation
• Your focus should be on what's best for everyone
Group Activity
Business Communication
Review
Today we discussed:
• Communication is both giving and receiving feedback
• Effective feedback is FAST• When feedback is
misunderstood or not effective there can be conflict
• Conflict resolution tactics