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Awesomely Simple
Do NOT Freak Out!!!!
For those who are prepared…For those who
are prepared…
…chaos brings opportunity
The Key To Success in the New Normal…
•Nimbleosity
•Nim-bo-licous
The Pattern of Business Success
(T + C + ECF) x DE = BE
The level of highly satisfied and
engaged EMPLOYEES in your
business.
The number one factor in increasing the level of highly satisfied and engaged
CUSTOMERS in your business is…
Positive Culture
Fun
Family
Friends
Fair
FreedomPride
Praise
Meaning
Results
5
The key elements of a winning culture
1,300,000 interviews: Basic 4 + 1
Wow No Surprises Cheer
7 Keys to TRUST• Tell the truth
• Be transparent
• Extend trust & respect
• Be vulnerable
• NO games
• Keep your promises
• Communicate clearly
VOC
Moments Of Truth
NITB
WOM = 48-74%
The five keys to accountability
1. 100% Clarity + Appropriate Authority
2. 100% Agreement
3. Track & Post
4. Coach, Mentor, Train and Support
5. Reward Success / Punish Failure
9
1. What did I learn today?
2. Who did I meet today?
3. Did I live my values today?
Summary
1. Talent
2. Strong Customer Relationships
3. Nail the MOTs
4. Add Unique Value
5. Generate Positive WOM
If you have any questions at all please do not hesitate to send a note or call.
My email address is: [email protected]
*** Please connect with me on LinkedIn ***
You might enjoy my blog:
www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence
