Annual Reports Portfolio

The mission of Goodwill

is to improve the

quality of life for people

with barriers to

employment through

vocational services and

work opportunities.

mission

2 Goodwill of Delaware and Delaware County

progressprogress2007

Goodwill of Delaware and Delaware County 3

Services4632 Services provided to individuals - 15% increase from 2006100 People placed in Jobs through career services (Average wage rate $7.86)Services now offered in all three counties in the state of DelawareCommunications Technology Training introduced

Donated goodsDonations - 337,790Car/Vehicles - 613Goodwill recycled over 7 million pounds of textiles557,742 electronics recycled

StoresNumber of retail transactions – 948,126We successfully opened our first two Sussex County retail stores in Bridgevilleand Millsboro.Introduced new store “look” in Bridgeville and Millsboro DelawareGoodwill stores were once again voted Best Thrift Shop by the readers of TheDelaware County Times and The News Journal!

Janitorial ServicesServices over 1.5 Million Square Feet Daily

Goodwill Temporary Staffing ServicesProvided jobs for 254 individuals for 153,279 hours worked

Performance ExcellenceOSHA Incident Rate – 3.30Hired Director of Performance Excellence, Doug Hercus

Marketing and EventsAwards Luncheon had record attendance of 480 and earned more than $94,000Goodwill introduced our first Active Adult Job&Volunteer Expo.726,673 webpage hits (www.goodwillde.org)

Darnell Huff, winner of this year’s Senator William V.Roth, Jr. Achievement Award, is not someone you’relikely to forget. Suffering from Mental Retardation andAdjustment Disorder, Darnell has faced manychallenges in his life including unstable housing,financial worries and behavior issues.

In 1992, Darnell was referred to Goodwill and enrolledin the Retail Skills Training Program. After successfullycompleting his training at Goodwill, Darnell wasemployed as a Retail Clerk in the New Castle store inSeptember of that year. During that time, Darnell facedand overcame many challenges…but eventually foundhis stride…as well as family stability with his fostermother and her children. Now, after 16 years, Darnellis still employed at Goodwill – as a productionassociate in the Fox Run store in Bear. A fixture in thestore, Darnell takes the time to greet customers everyday - putting smiles on their faces – and the faces ofhis fellow co-workers. His consistent work abilities,flexibility and remarkable, infectious personality makehim an instant favorite with everyone he meets.

Today, through his training and work at Goodwill,Darnell has established his independence – able tomake his own decisions and take charge of his ownresources - and is a living testament to the life-changing power of work.

DarnellHuff2007 Senator William V. Roth, Jr.

Achievement Award




Lawanda Lucas, recipient of this year’s PersonalAchievement Award, has a warm smile that is reflectedin her eyes. Born with a learning disability whichprevents her from performing complex tasks, Lawandastruggled for many years with the frustration ofmaintaining a steady job. In March of 2003, Lawandawas referred to Goodwill and enrolled in the WorkAdjustment Training Program. During her training,Lawanda was able to learn and retain basic janitorialassignments. Each and every day, she would challengeherself to not only do what was asked…but to exceedwhat was expected of her. After completing the programin June 2003, Lawanda was hired by Goodwill in theGateway Store in Dover.

For the past five years, Lawanda has continued to workfor Goodwill. She has blossomed with increasedconfidence and self-esteem. She has been a perfectemployee – rarely missing a day – and she enjoys herjanitorial work because she likes to stay busy and keepthings clean.

Over the years, Lawanda has excelled because she isdetermined to succeed. Even through difficult timesincluding knee surgery and the recent loss of hergrandmother, Lawanda has soared. She is hardly everwithout a smile now… and the light reflected in her eyeslightens the hearts of the people around her. Lawanda’ssimple dedication and drive to succeed is an inspiringtestament to the impact of the Goodwill mission and theempowerment of the human spirit.

LawandaLucas2007 Personal Achievement Award


GeraldKaneGerald Kane, this year’s Graduate of the Year, was truly aman down on his luck. In addition to a visual disability,some legal troubles in 1994 prevented him from findingdecent employment. With no family to rely on, Geraldstruggled with homelessness and hopelessness.

In September of 2006, Gerald found Goodwill. Heenrolled in the ShopRite Training Program and, aftercompleting training the following month with exceptionaltest scores, Gerald was placed at ShopRite as a cashier.Even though he continued to live outside for a time–Gerald never missed a day of work. It was difficult for himbut with the help of Goodwill, he found a place in ahomeless shelter and, finally, a place to call home.

Throughout his turmoil, Gerald went to work and gave100% each and every day – which eventually landed hima promotion to a Maintenance position - a position moresuited to his interests and experience.

With the help of Goodwill, Gerald has put hopelessnessbehind him and emerged a new person – with a smile onhis face and a skip in his step. Gerald is a prime exampleof a story that is all too common in today’s world – but hisdetermination to overcome his barriers and focus on thefuture make him an inspiration to all – and a compellingexample of the Goodwill mission at work.

2007 Graduate of the Year



reviewyear in review2007


2007 revenueSales (Clothing, Furniture & Other Items) . . . . . . . . . . . $16,104,264

Contract Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $4,490,898

Programs, Fees & Grants . . . . . . . . . . . . . . . . . . . . . . . . . . . $597,057

Special Events & Miscellaneous . . . . . . . . . . . . . . . . . . . . . $254,620

Total Operating Revenue. . . . . . . . . . . . . . . . . . . . . . . . . $21,446,839

Funds Released from Restrictions . . . . . . . . . . . . . . . . . . . . . $66,193

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $21,513,032

2007 expensesProgram Services & Operational Expenses . . . . . . . . . . $18,646,430

Management & General . . . . . . . . . . . . . . . . . . . . . . . . . . $1,696,322

Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $95,645

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $20,438,397

Net Gain for Future Programs . . . . . . . . . . . . . . . . . . . . . . $1,074,635

ContractServices21%

Sales75%

Programs, Fees & Grants 3%Special Events & MISC. 1%

Management & General 8%Marketing 1%

Program Services& Operational Expenses

91%

Thank youAwards Luncheon ContributorsEvent SponsorsBank of AmericaPNC BankWilmington University

Platinum SponsorsRadnor Benefits GroupSaul Ewing LLPCoventry Health Care of DelawareRichards Layton & Finger

SponsorsM. Barry Schultz & Co.Nason ConstructionPettinaro Construction Co.Potter Anderson & Corroon LLPToday Media Inc. /Delaware TodayWilmington TrustWSFS

Table HostAction Unlimited ResourcesCapano HomesChristiana CareComcastDelaware Supermarkets –The Kenny Family ShopRites of DelawareDelmarva PowerDuPontEmory Hill ManagementInsurance & Financial Services, Ltd.of DELaird Stabler & Associates LLCMcBride Shopa and CompanyM. Davis & SonsSmith Coleman CounselingThe Emory Hill Companies

BenefactorsAAA Mid-AtlanticAXA Equitable/Stecher Financial GroupBelfint, Lyons & Shuman, P.A.Artesian WaterBerry Refrigeration, Co.Christiana Bank & TrustCintasCommerce BankEDiS Building SystemsGeneral Motors - Wilmington AssemblyGunnip & Company LLPHarvey, Hanna & Associates, Inc.HerculesOffice of New Castle CountyExecutive, Chris CoonsNew Castle CountyNuclear Electric Insurance LTD.RBS Lynk, Inc.Ricoh Business SystemsTHG Transport, Inc.Township of ConcordPhiladelphia Pike PartnersRegional BuildersStantec Architecture, Inc.

PatronsAcsys, Inc.Advanta BankAloysius Butler & ClarkBlueCross BlueShield of DelawareBroadview NetworksClient Safety Resources, Inc.Comcast SpotlightDelaware Community FoundationDelmarva Broadcasting CompanyDoug Cornforth, Goodwill Board Chair

Goodwill Board of DirectorsGeorge & Lynch Inc.Gordy Management, Inc.Hilb Rogal & HobbsPratzner Enterprises LLCRSS ConsultantsShure-Line Construction, Inc.SonitrolStrategicLink Consulting, Inc.Tri-State Waste SolutionsVandemark & Lynch, Inc.Ted & Donna Van Name

Contributors and In-kindBachetti BrothersBank of AmericaBrandywine River MuseumChristiana Dental Spa/Harmony Wellness CenterCore FitnessCreative Image AssociatesCreative TravelDelaware Art MuseumDelaware Theatre CompanyDiver ChevroletIrénée duPontThe Grand Opera HouseHarry's Savoy GrillHilb Rogal HobbsInvite VideoLongwood GardensMarvin & Palmer Associates, Inc.Next Generation Vending &Food ServicesOffice BasicsPhilliesPNC BankPrecision Print Communications

ShopgoodwillState Farm InsuranceTNT Video Multimedia &Television ProductionsThe Glenmede Trust Company, N.A.Today Media Inc. / Delaware TodayWilmington Blue RocksWilmington Music SchoolWilmington UniversityW. L. Gore & Associates, Inc.WDEL/WSTW

Committee MembersConnie Bond Stuart, Luncheon ChairMike Berardi, Luncheon Co-ChairApril D. BirminghamSusan BookerBruce ColbournDouglas CornforthVickie FenderSimone GeorgeChristine KetchamRick LaPentaRobert MartinelliSandy MassaBob OlderClaire & Jim PratznerPriscilla RakestrawKevin ReillyBo SandersLaird StablerWendie StablerDave TiberiTed Van NameJack VarsalonaEnid Wallace-Simms


locationsCORPORATE OFFICES

The Goodwill Center300 East Lea BoulevardWilmington, DE 19802(302) 761-4640

Kent County Office1678 South Governors Ave.Dover, DE 19904

Career Services(302) 741-0456

Janitorial Services(302) 741-2083

Sussex County OfficeStore and Donation CenterRoute 13, Bridgeville(302) 377-8561

RETAIL LOCATIONS

Bear, DEFox Run Shopping Center334 Fox Hunt Drive(302) 834-6780

Bridgeville, DERoute 1318178 Sussex Highway(302) 337-8561

Boothwyn, PAWillowbrook Shopping Ctr.3294 Chichester Avenue(610) 494-8412

Chadds Ford, PARoute 202 North(610) 558-3722

Claymont, DE2701 Philadelphia Pike(302) 798-9047

Dover, DEGateway West Shopping Ctr.Rt. 8 and Saulsbury Road(302) 678-4602

Rodney Village Shopping Ctr.Rt. 13 South(302) 674-9071

Holmes, PAMacDade Plaza Shopping Ctr.2137 MacDade Boulevard(610) 586-6360

Middletown, DEMiddletown SquareShopping Ctr.801 North Broad Street(302) 376-6258

Millsboro, DERoute 113339 E. Dupont HighwayMid-Sussex Shopping Ctr.(302) 934-9146

Newark, DE311Newark Shopping Ctr.(302) 453-1430

Swarthmore, PASwarthmorewoodShopping Ctr.752 South Chester Road(610) 543-4399

Wilmington, DEGordy Plaza Shopping Ctr.4317 Kirkwood Highway(302) 993-0413

OUTLET STORE/CAR AUCTION

Wilmington, DEThe Goodwill Center300 East Lea Boulevard(302) 504-1723

ATTENDED DONATIONCENTER

Hockessin, DEWachovia Bank7270 Lancaster Pike

website:www.goodwillde.org

web auction:www.shopgoodwill.com

TTeedd VVaann NNaammeePresident / Chief Executive OfficerCCoolllleeeenn PP.. MMoorrrroonneeChief Mission OfficerRRiicckk JJoohhaannsseennChief Financial OfficerGGrreegg BBiiaanncchhiiDirector, IT & Project Management

LLaauurraa BBrroowwnnDirector, Human ResourcesCChhrriissttiinnaa DDaanniieellssDirector, MarketingAArrlliinnee DDoocchheerrttyyExecutive AssistantJJeeffff HHaaggggeerrttyyDirector, Janitorial Services

DDoouugg HHeerrccuussDirector, Performance ExcellenceRReeggiinnaa JJoonneessDirector, Career DevelopmentKKaarreenn KKeeeeVP, Sales MMaarrsshhaallll SShheerrmmaannVP, Facilities, Risk Management and Operations

2007-2008 board of directors

leadership team


OfficersBoard Chair Edward F. Connor, Jr.Emory Hill Real Estate Serv-ices

Past Board ChairDouglas J. CornforthCecil Bank

1st Vice ChairSarah E. DiLuzio, Esq.Chair, Human Services Com-mitteePotter Anderson & Corroon,LLP

2nd Vice ChairChris A. QuintanillaYouth Empowerment Services

Board TreasurerBill FoleyChair, Finance CommitteeWSFS Bank

Board SecretarySandra MassaPNC Bank

Past Board SecretaryAriadna ClareRed Clay School District

Ex-Officio Ted Van NamePresident/CEOGoodwill of Delaware &Delaware County, Inc.

BoardThomas BlackFinancial Services – Retired

Ray BreeDiamond State FinancialGroup

Jerry BuckleySmart Business Advisory andConsulting, LLC

Shannon DeLuciaDelaware Park

Timothy DishongChair, Marketing CommitteeCreative Image Associates

Joseph F. FitzgeraldFitzgerald Consulting, Inc.

Julie FitzsimmonsChair, Sales & OperationsCommitteeCommerce Bank

Aaron GlazarAction Unlimited Resources, Inc.

John HarveyHarvey Hanna & AssociatesLarry D. HendersonIndependent Resources, Inc.

Christopher L. Kenny, Esq.The Kenny Family ShopRites ofDelaware

Molly A. LewisKalmar Investments, Inc.

Jim LittleHercules, Inc.

Michele MarshallDuPont

Todd MoranM. Davis & Sons, Inc.

Paul PomeroyAloysius Butler & Clark

Bill SantoraSantora CPA Group

Robert S. SmithMcBride Shopa & Co. , P.A.

Michael R. WalshPettinaro Construction Co., Inc.

Eric ZeeRadnor Benefits Group, Inc.