A Day in the Life of …

Laurie CooperAssistant to Chief Executive Officer, Westpac Banking Corporation

25th October 2005

The CEO’s Office

David Morgan

Brigitte CostaHead of CEO’s Office

Laurie CooperExecutive Assistant

Adelaide WaltonAdmin Assistant

Core Competencies:

• People skills: – Empathy– Integrity– Diversity

• Judgement– Business acumen– Strategic thinking– Decision making– Stretch

• Drive– Energy and passion

My Value Add

• Absolute discretion and confidentiality

• Expert ability to judge/act and close

• Professionalism

• My intuition and perception

• Leadership – how I influence others

• The CEO looks good

Key Points

• Success is measured by outcome, not effort• Training days are over. You are now in the pilot seat• Discretion is the most important aspect of the role. This

is not a position which tolerates gossip or loose lips• Achieving more as a team, starts with you• Lead others, by what you do• Like a chameleon, you will need to constantly change to

your surroundings• Live that image you project when you go for an interview• Be committed to excellence