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Slides from the Reed Learning seminar "How to be an Even Better Executive PA" presented by Alison Rushworth at the office* 2013 exhibition.
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How to be an Even Better Executive PA!
Alison Rushworth
• How to contribute to the management team and be seen as one of them!
• How to act with confidence and enhance your self-belief
• Ideas on how to raise your profile and progress in your career
Outcomes
• Competence
• Trust
• Openness
• Reliability
• Support
Expectations: Your boss?
• Trust
• Openness
• Reliability
• Support
• Communication
Expectations: You?
Management Cycle
• Stand tall – keep your head up
• Use open, friendly gestures
• Slow down
• Make and keep eye contact
• Smile (but not too much!)
• Look the part – take yourself seriously
Displaying credibility
A person’s perception of you is based on how you APPEAR to them (ie your visible behaviour)
Perception
• Meeting deadlines
• Organised
• Assertive
• Communicator and listener
• Strategic thinker
• Powerful presenter
Rate yourself …
Belief circle …
Thinking
FeelingsPerformance
Behaviour
Confident people …
•Assume their ideas are valid
•Know they deserve to be heard
•Take responsibility
•Don’t take things personally
•Have realistic expectations
How does confidence show?
• It's good to hear that• I worked hard on that• I was pleased myself• That was something I tried hard to focus on • Yes, I thought that worked well too• I picked up on that from my last review and tried to
improve on it• Thank you - I appreciate that
Accepting praise gracefully
• Allowing the other person to finish• Listening carefully and with an open mind • Asking for specific examples• Keeping the discussion focused on facts not emotions • Not taking it personally• Focussing on the future not the past• Thanking the other person for their feedback
Accepting criticism gracefully
Cycle of Influence
“If you don’t know where you’re going, you’re unlikely to get there.”
Lewis Carroll
Know what you want
• Career
• Money
• Spiritual Life
• Relationships
• Contribution
• Leisure
• Health
• Education
Wheel of life
SWOT Analysis
Strengths
Threats
Weaknesses
Opportunities
• Find out how to get from A to B: ask your manager to delegate, not abdicate, and use SMART to gain clarity
• Gain experience: if you don’t know how to do something, find someone who does and copy them! Use all your resources
• Set boundaries: say “No” to unreasonable requests and be strict about your time
• Push your limits: say “Yes” to new challenges
• Treat your own development like you would a friend’s or partner's: take time to discover what you really want
Increasing motivation
SpecificMeasurableAchievableRelevantTime-bound Know what you want and make it happen
SMART objectives
Break through your comfort zone
Remember to plan
Ask “What’s the worst that can happen?”
Visualise success
Evaluate and learn from mistakes
Rehearse, rehearse, rehearse!
Overcoming fear
What’s Stopping You?
Be proactive: plan ahead
Act quickly: don’t procrastinate
Negotiate: time, money, skills
I time: make time for yourself
Say no: assertively
Have self worth: believe in yourself
BANISH those barriers!
