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7 Habits of Highly Effective Customer Support Organizations
Presented By:
Hoyt Mann & Randall NelsonPhaseWare Founders
Today … Sept 2nd, 1666The Great Fire of London
Introduction & Overview
Stephen R. Covey’s bestseller, The 7 Habits of Highly Effective People®:
Powerful Lessons in Personal Change
Seven traits of successful Customer Support Organizations
Powering Every Phase of Customer Support!
Overview: The 7 Habits
Powering Every Phase of Customer Support!
Habit 1: Be proactiveEmbrace change, harness the power of new technologies
Powering Every Phase of Customer Support!
Habit 2: Begin with the end in mindStart with mission statements, goals, roadmaps, and metrics
Habit 2: Begin with the end in mindStart with mission statements, goals, roadmaps, and metrics
Habit 2: Begin with the end in mindStart with mission statements, goals, roadmaps, and metrics
Habit 2: Begin with the end in mindStart with mission statements, goals, roadmaps, and metrics
Habit 2: Begin with the end in mindStart with mission statements, goals, roadmaps, and metrics
Habit 3: Put first things first—let priorities drive initiatives
Habit 3: Put first things first—let priorities drive initiatives
Habit 4: Think Win / WinWhat’s good for your customer is good for you, too
Habit 4: Think Win / WinWhat’s good for your customer is good for you, too
Habit 5: Seek first to understand, then to be understood—know your customer
Habit 5: Seek first to understand, then to be understood—know your customer
Habit 6: Synergize360 degree view of Customer
Habit 6: Synergize360 degree view of Customer
Habit 7: Sharpen your saw
Habit 7: Sharpen your saw
Recap: The 7 Habits
Powering Every Phase of Customer Support!
The Final Result
What works for individuals works well for Customer Support Organizations
Reusing proven, timeless principles of self-improvement
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