BUSINESS REPORT POWERPOINT PRESENTATION TEMPLATE
Your Name Companywww.yourcompany.com 5 Proven Ways to Leverage
NET PROMOTER SCORE (NPS)
Net Promoter Score (NPS) is a powerful customer feedback system that determines how customers feel about your product or service.
Why is NPS important?
Work with Every Response
Learn to Love Negative Feedback
Encourage Social Media Promotion
Personalize Customer Service
Develop Your Brand
5 Ways to
How Does it Work?#1 Work with Every Response
v Rather than simply looking at your overall NPS score, youshould be focusing on each single response.
v Pay attention to things promoters love as well as investigating what your detractors dont like.
v Think about what can be improved and come up with a solution for each detractor.
v If customers are unhappy with your product, their feedback should be thought of as a valuable resource.
v Their comments is the advice that will make your customers (both new and old) happier, let your business develop and grow.
#2 Learn to Love Negative Feedback
Everybody loves compliments and good
reviews, but in reality, negative
feedback is actually a lot more valuable.
#3 Encourage Sharing on Social Media
A brand is no longer what we tell the consumer it is it is what consumers tell each other it is. Scott Cook,Co-founder of Intuit
Ask for recommendation
Mitigate negative experiences
Ask promoters to share content
Ask promoters to leave a review
73% of customers like to share recommendations
and suggestions from the company
(Marketing Charts, 2015)
43% of consumers are more likely to
buy a new product when learning
about it on social media.
33% of millennials identify social media as one of their preferred
channels for communicating with
How Does it Work?#4 Personalize Customer Service
v Create an amazing customer experience by personalizing customer service. A personalized approach is sure to increase your chances of building a relationship.
v Call your customers by their first name, ask them how things are going. Show that you genuinely appreciate and value them.
Better human service
Integrate more channels
Web assistant or avatars
Support social communities
By far, the most requested improvementfrom customers was Better human
v Make sure your product service meets all the needs and expectations of your customers
v Improve existing features
v Implement new features to the product
#5 Develop Your Brand
Read:5 Steps to Become Customer Success Hero
Try a free trial of our NPS platform: https://app.satismeter.com/register
Try demo version of survey: https://www.satismeter.com/
SatisMeter is a revolutionary multi-platform which collects customer feedback, reducing churn and accelerating growth.
SatisMeter allows businesses to identify unsatisfied customers and help them resolve their issues before they leave. Some of SatisMeters happy customers include Buzzsumo, Mention, Udacity, When I Work and Segment.
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