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601 FLAGHOUSE DRIVE, HASBROUCK HTS., NJ 07604-3116

FLAG HOUSE

Simon P. Ano 1254 Beyond Hope Street Hope Street Enigma, GA Enigma, GA REF: Invoice # 67890 REF: Invoice # 67890 Dear Mr. Ano, Dear Mr. Ano, I am sorry to report that our shipment from the UK did not come in as expected this week. Because of this, we will be unable to ship the equipment you ordered until next month. I understand that this is going to cause you some serious delays in your production. I know that we promised to have the item delivered to you within the specified time frame, so to make amends I have been authorized to reduce the price from $5,895.00 to $4,895.00. In addition, we will cover all costs of freight to your home.

I am sorry to report that our shipment from the UK did not come in as expected this week. Because of this, we will be unable to ship the equipment you ordered until next month. I understand that this is going to cause you some serious delays in your production. I know that we promised to have the item delivered to you within the specified time frame, so to make amends I have been authorized to reduce the price from $5,895.00 to $4,895.00. In addition, we will cover all costs of freight to your home. If you find this satisfactory, please send a reply letting me know that you still want to conclude this sale. If you find this satisfactory, please send a reply letting me know that you still want to conclude this sale. Sincerely, Sincerely,

Jane Smith Jane Smith Jane Smith Jane Smith

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