11 Tips to Your Maintain Your eBay Sellers Rating

Buyers can leave a general rating for their transaction with you, either positive, neutral or negative, and they can also leave Detailed

Seller Ratings.

While the Detailed Seller Rating is useful for buyers to determine how reliable a seller is, for the seller it can cause a lot of stress and

worry about maintaining a high rating. A low seller rating can affect your seller

performance, and where your listing appears. 

1. Describe your products accurately

Write the description for your product with enough detail that the customer wouldn't

need photographs to know exactly what they are buying. 

2. Don't hide faults

Be honest and upfront about any faults, defects or marks. If you try to mislead, or brush over

any faults, the buyer is likely to be disappointed when they receive the product and leave

negative feedback or return the item.

3. Take your own product pictures

Take photos from all angles, and take specific pictures of any marks or damage that you

have mentioned in the description.

4. Offer free postage

You automatically receive a 5-star rating for posting and packaging charges if a buyer uses your free postage option, so it's a simple way

of improving and maintaining your eBay seller rating.

5.Communicate with your buyers

Make it clear in your listings how buyers can get in touch with you and how quickly they can expect you to respond. Respond to any emails and phone calls from your buyers

promptly. 

6. Pack your items well

Avoid any damage to the items you send by parcelling them securely. 

7. Dispatch items quickly

You can receive an automatic 5-star rating if you offer one day handling, enter tracking information within a day, and the item is

received within three days. 

8. Add tracking information to eBay

If you add the tracking information for each parcel in eBay then buyers can view the

status of their items and it will reduce the number of questions about delivery. 

9. Point out delays

If there's any reason that the customer might not get the item within a few days of buying

it, for example if it's a presale or you're unable to post on certain days, then make

this clear in the item description. 

10. Make the customer happy

The most important part of maintaining your eBay seller rating is keeping the buyer happy. However difficult a customer may be, be calm

and patient when you interact with them. 

11. Automatic 5-star ratings

If you want to aim high with your eBay seller ratings then you can receive an automatic 5-star rating in three of the four Detailed Seller

Rating areas:

Postage and packagingCommunicationDispatch time

See more great articles at:

www.zenstores.com/blog